Job Description
What you will be doing:

• Position requires 24/7 availability for incident management (on call schedule) and the ability to travel 10-15% of the time
• Back-up business incident facilitator with the Senior Director is unavailable
• Works closely with diverse cross functional management teams to define, develop maintain and manage Business Incident Response Plans as well as Site Emergency Response Plans (SERP) and related incidents
• Partners with the Global Technical Service Center (GTSC) and Enterprise Incident Management (EIM) to design, implement and maintain response protocols that are aligned and add value to key stakeholders
• Works closely with but not limited to key business stakeholders including Corporate Communications, Cybersecurity, Privacy and Treasury to develop and continually refine critical Business Incident Response Plans
• Develops and implements processes and procedures to assess, monitor and remediate risk and compliance related issues
• Acts as back-up contact for specific crisis management teams and plans including emergency response activities
• Provides leadership to ensure training of crisis management team members is consistent, timely and thorough
• Drives process improvements through facilitation of focus groups and task teams that feed into decisions for program improvement
• Provides input into the design and implementation of general marketing and promotional materials to ensure increased awareness of the GBR program
• Creates data points into the GBR metrics and reporting activities including quarterly dashboards, metrics and reporting
• Ensures appropriate end-to-end project management including the exercising and implementation of new plans and protocols with key Technology and Operations stakeholders
• Conducts key stakeholder exercises, trainings, presentations and workshops
• Champions the Crisis Management program, identifying, recommending and implementing projects to improve colleague awareness of and preparedness for crises in geographically diverse locations
• Documents business requirements, identifying and gaining agreement on requirement priorities. Facilitate roundtable discussions, design review sessions and status meetings with the technical, business and other key stakeholders
• Coordinates documentation and communication efforts as well as implementation activities. Identify, prioritize and implement steps to mitigate risks associated with the program or specific projects

• Is a leader, self-motivated and demonstrates the ability to influence and communicate effectively across functional lines to ensure all participants and stakeholders deliver according to requirements and schedule

What you bring:

• Bachelor's degree in computer science or the equivalent combination of education, training, or work experience. PMP or Resilience certification preferred.
• Strong facilitation skills with significant presence on the phone and in-person
• Strong interpersonal and indirect influencing skills, with a demonstrated ability to gain the confidence of individuals at the various organizational levels
• Detail oriented with a ferocious attention to details and accuracy
• Demonstrated facilitation skills and the ability to calmly and effectively lead teams during a crisis
• In-depth experience with Technical Incident Management, MIM, Crisis Management at a similar company or within a similar industry. Demonstrated experience in project management with expertise in Microsoft Office Suite
• Background and experience with audit and risk practices as well as regulatory bodies (e.g. FFIEC, FCA, FBA, ISO)
• Willingness to do what it takes to contribute to the success of the team and the company
• The candidate must have a high level of self-motivation, initiative and operate effectively as a team player across multiple business units

• Strong knowledge of networks technologies (protocols, design concepts, access control), design and engineering
• Strong knowledge of disaster recovery strategies and testing
• Knowledge of financial services industry
• Proficiency in interacting with executive level clients
• Proficiency in time management, communications, decision making, presentation and organizational skills
• Proficiency in planning, reporting, establishing goals and objectives, standards, priorities and schedules
• Excellent decision-making and problem solving skills
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization and a proven track record in project management and meeting facilitation
• Proficiency in establishing and maintaining effective working relationships with employees and clients
• Excellent input and planning into application development, systems engineering, and network engineering for development of resilience and recovery requirements and best practices are implemented and followed
• Proficiency in managing cross-functional teams and projects.

Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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