Director, Fraud Operations

| Charlotte, NC
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Varo is an entirely new kind of bank. All digital, mission-driven, FDIC insured, and designed for the way our customers live their lives.

A bank for all of us.

 

About the Senior Manager, Fraud Operations role

Varo Bank is looking for an experienced professional with knowledge of consumer fraud and a passion and commitment to service excellence and outstanding customer focus. You will be responsible for managing anti-fraud strategies - detection, prevention, policies and procedures for the consumer base banking products business, both deposit and lending. Varo Bank is building products that will fundamentally change the way consumers use mobile banking products and revolutionize the banking system as we know it. Varo Bank is looking for candidates who will apply the same level of zeal for innovation and creativity to the development of anti-fraud solutions. You will collaborate across a number of teams internally -- to include product, platform engineering, operations, marketing, finance, risk, compliance and legal to ensure Varo Bank’s risk platform is best in class.

What you'll be doing

  • Analyzing fraud/risk processes and controls, manage projects, oversee fraud risks associated with Varo Money’s consumer product offerings, both deposit and lending.
  • Performing necessary risk assessments and determining threat management protocols.
  • Overseeing the day-to-day operations of the Fraud Prevention department.
  • Collaborating with Varo product managers to build and deploy fraud tools, technologies and integrations.
  • Implementing third-party fraud mitigation systems to reduce fraudulent transactions.
  • Developing fraud analytics and reporting.
  • Designing and maintaining a risk dashboard and ongoing reporting of fraudulent activity.
  • Coordinating fraud investigations internally and with external law enforcement when necessary.
  • Ensuring compliance with applicable laws and regulations and implementing a change management process.
  • Analyzing and keeping abreast of internal/external fraud developments and trends. 
  • Developing and maintaining Varo Bank’s fraud policies.
  • Directing and managing the day-to-day efforts of the fraud prevention teams to ensure high quality and high output from each team.
  • Give feedback on fraud tool effectiveness and make recommendations for enhancements. 
  • Creating the right balance in the fraud prevention team to ensure a great customer experience and mitigate as much fraud loss as possible. 

 

Required skills and experiences

  • Experimental mindset driving to continuously improve Varo’s fraud prevention program in the face of evolving threats.
  • Experience with information security risks and control.
  • Experience building effective fraud prevention programs - both software and teams.
  • Experience with data science models and techniques.
  • Strong understanding of ACH, banking systems, and debit/credit card networks.
  • Comfort with a fast-paced environment and changing requirements.
  • Recruit, train and supervise the Varo Disputes Teams in multiple locations.
  • Strong influencing and presentation skills and the ability to work independently.
  • Positive ‘can do’ attitude with the initiative to do what needs to be done to best manage the department.
  • Strong analytical and problem-solving skills.
  • Great mind for strategy with the ability to focus on the one, when needed. 
  • Able to build a strong culture in the department. 
  • Excellent verbal and written communication skills with strong attention to detail. 
  • 7-10 years of business experience. 
  • Technical knowledge of various systems related to fraud and AML, etc.
  • MBA degree, or equivalent work experience.
  • Experience working with Agile teams.
  • Proficiency in Word, Excel, and online research tools.
  • Certified Fraud Examiner (CFE) or any other professional designation is a plus.

 

 

#Director

 

About Varo

Varo launched in 2017 with the vision to bring the best of fintech into the regulated banking system. We’re a new kind of bank – all digital, mission-driven, FDIC-insured, and designed around the modern American consumer. 

 

As the first consumer fintech to be granted a national bank charter in 2020, we make financial inclusion and opportunity for all a reality by empowering everyone with the products, insights, and support they need to get ahead. Through our core product offerings and suite of customer-first features, we aim to address a broad range of consumer needs while profitably serving underserved communities that have been historically excluded from the traditional financial system.

 

We are growing quickly in our hub locations of San Francisco, Salt Lake City, and Charlotte along with colleagues located across the country. We have been recognized among Fast Company’s Most Innovative Companies, Forbes’ Fintech 50, and earned the No. 7 spot on Inc. 5000’s list of fastest-growing companies across the country.

 

Varo. A bank for all of us.

 

Our Core Values

- Customers First

- Take Ownership

- Respect

- Stay Curious

- Make it Better

 

 

Varo is an equal opportunity employer. Varo embraces diversity and we are committed to building teams that represent a variety of backgrounds, perspectives, and skills. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

 

Learn more about Varo by following us:

Facebook - https://www.facebook.com/varomoney

Instagram - www.instagram.com/varobank

LinkedIn - https://www.linkedin.com/company/varobank

Twitter - https://twitter.com/varobank

Engineering Blog - https://medium.com/engineering-varo

SoundCloud - https://soundcloud.com/varobank

 

Beware of fraudulent job postings!

Varo will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide work with Varo. If you suspect you have received a phony offer, please e-mail [email protected] with the pertinent information and contact information.

 

More Information on Varo Bank
Varo Bank operates in the Fintech industry. The company is located in San Francisco, CA, Draper, UT and Charlotte, NC. Varo Bank was founded in 2015. It has 1000 total employees. It offers perks and benefits such as Volunteer in local community, Friends outside of work, Eat lunch together, Open door policy, Team based strategic planning and Open office floor plan. To see all 7 open jobs at Varo Bank, click here.
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