Director, Digital Operations Support (Portland, OR)

| Portland, OR
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NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.

NIKE is a technology company. From our flagship website and five-star mobile apps to developing products, managing big data and providing leading edge engineering and systems support, our teams at NIKE Global Technology exist to revolutionize the future at the confluence of tech and sport. We invest and develop advances in technology and employ the most creative people in the world, and then give them the support to constantly innovate, iterate and serve consumers more directly and personally. Our teams are innovative, diverse, multidisciplinary and collaborative, taking technology into the future and bringing the world with it.

At Nike, we understand that consumer trust is the true currency of our data-driven world. As we expand our digital advantage to unlock a new era of consumer services, experiences, and solutions, we will be guided by our core believe that consumers' trust is earned, not given. We work hard to maintain this trust every day.
WHO WE ARE LOOKING FOR?
We're looking for a Director of Global Digital support to lead a distributed team 24x7, 7 days a week. This role will be responsible for all hiring, financial management, innovation, automation and be responsible for key applications like Nike.com, NRC, SNKRS, and daily support of our Commerce and fulfillment orders. Will partner with GEO leads and lead the global strategy.

The candidate will have a broad operational background and experiencing working globally. Strong incident/problem management background and ServiceNow experience and familiar with various ways of working including ITSM, DevOps, and Lean principles. Ability to prioritize, lead and empower team members and work at all levels in the organization. Preference for background in digital, global, and with experience in order fulfillment, retail, and end to end workflows with product owners. Solid background handling contracts with third-party suppliers.
WHO WILL YOU WORK WITH?
You will work with the Senior Director, Technical Services and be working with the leaders and teams in each geography for Digital Support. You will be responsible for coordinating planning and operations work with each functional leader from Bangalore and leading a small budget. You will be responsible to handle the key suppliers to meet SLA's and operations requirements and drive automation to lower our cost to serve.

WHAT YOU BRING?
  • Bachelor's degree in Business or Technology, or higher or equivalent combination of education and experience and training. Master's degree preferred
  • 10 years of experience in a global operations company
  • Certification in DevOps, Agile, ITSM , Lean preferred
  • Ability to lead complex projects, broad technology background
  • Proven track record of fiscal budget management with bold efficiency targets
  • Leadership experience with AI/ML, Service Now, and Automation preferred
  • Strong communication skills and financial acumen
  • Experience with executive presentations, data and metrics management, and ability to work on ambiguous situations with little or no mentorship
  • Experience with OKR's or goals based leadership also preferred


Nike requires all applicants for this position to be vaccinated for COVID-19 as a condition of hire, unless otherwise required by law. As an equal opportunity employer, Nike will make accommodations to individuals who cannot be vaccinated in accordance with applicable law.

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
More Information on Nike
Nike operates in the Other industry. The company is located in Beaverton, OR and New York, NY. Nike was founded in 2022. It has 98694 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 247 open jobs at Nike, click here.
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