Job Summary:The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives our competitive advantage by enhancing consumer experiences, enabling business growth, and advancing operational excellence. Enterprise Technology is guided by the principles of being service focused and collaborative, being biased for action and innovation, and being efficient through leverage of TWDC scale and through continuous improvement.
The Digital Experience organization is responsible for understanding and innovating on new ways of working, having a broad focus on employee experience and applying user experience principles across the digital landscape. The Director, Digital Experience Service Implementation will have a deep understanding of Digital Experience services and will ensure they are successfully implemented, planned, tested and released through partnership with the segments/business units.
Responsibilities:The Director, Digital Experience Service Implementation works closely with segments, corporate functions and the Digital Experience Service Managers to understand and fulfill Digital Experience service implementation needs. The Director will help ensure that appropriate visibility and participation occurs in key planning, project-related or issue-related meetings with segments, corporate functions, implementation resources and Digital Experience. They will lead a team of Service Implementation Specialists to ensure alignment of Digital Experience service implementations to business requirements. They will drive service integration and improvement initiatives through proactive techniques identified through analytics and will leverage partnerships to successfully deliver services to meet agreed-upon expectations. They will coordinate and lead Digital Experience service implementations and define requirements, manage change, understand service level options, work plans to ensure DX services are adopted and deployed. They will also develop and manage project timelines and resources to ensure requirements are understood, dependencies are defined, a design is developed, and the solution is implemented and supported.
Basic Qualifications:

• 10+ years relevant work experience, with 7+ years managing a team of technology professionals
• Experience working in a large multi-business unit environment providing comprehensive support of Digital Experience services
• Demonstrated advanced relationship management skills and experience
• Proficient in project management technologies and methodologies to include advanced experience in creating and developing project plans
• Advanced to expert understanding of the Digital Experience environment.
• Demonstrated ability to facilitate meetings to plan use of new technology
• Strong customer service skills with the ability to interact with clients at any level
• Advanced analytical skills with strong problem solving skills and creative abilities
• Advanced IT experience including infrastructure design & implementation, application development, or systems work
• Advanced communication skills, particularly the ability to communicate technical information to non-technical audiences
• Excellent verbal, written, and executive presentation skills
• Demonstrated ability to work with a wide array of technical and managerial personnel to solve complex problems
• Demonstrated leadership ability to delegate to/oversee peers and other analysts in competing projects
• Ability to synthesize complex data and recommend/oversee innovative solutions
• Excellent planning, organizing, and leadership/supervisory skills
• Ability to establish/articulate high level strategy and focus/align organization around critical initiatives
• Ability to interact effectively at all levels and across diverse cultures
• Ability to be an effective member or and lead the most complex project teams
• Proven strategic planning skills with ability to create and direct major change initiatives
• ITIL v3 Foundations

Preferred Qualifications:

• 10+ years’ work experience in a technology function related to the specific Digital Experience services
• 5+ years managing a department of technology professionals working on the specific Digital Experience services
• 5+ years using a standard project management methodology
• 5+ years’ experience defining standards and technology roadmaps for Digital Experience services and solutions
• ITIL v3 Intermediate or Expert, Service Operation Qualification, Operational Support and Analysis Qualification

Required Education

• BA/BS degree in Computer Science or other Technology-related field, or equivalent work experience in Technology

Preferred Education

• Advanced degree including MS in a technology-related field or MBA