Director of Delivery Partnerships (Remote)

| Boston, MA
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ezCater is the world’s largest online marketplace for catering – a $60+ billion market just in the U.S. Businesspeople use us to find and order great food for meetings and events; restaurants and caterers use us to grow their catering business. We’re backed by world-class investors including Insight Partners, Iconiq Capital, and others, and in early 2019 were valued at $1.25 billion. COVID slammed us, but we responded by finding new customer segments and seizing the rare opportunity COVID offered: when in life does a very successful operation get a do-over? Come help us power Food For Work even better than we did it the first time.



At ezCater, we care a lot about building insanely helpful products that our customers, caterers, and delivery providers love to use. As our Director of Delivery Partnerships, your focus will be on our third party delivery network, ezDispatch, which straddles both sides of our marketplace. Third party delivery partnerships represent the next phase of ezCater’s growth, as they offer us a potentially game-changing win-win. With a healthy network of delivery providers in all major cities, caterers can take on increased order volume, customers benefit from more options, and ezCater can continue to do what we do best: offer innovative solutions. 


You’ll be a strategic leader reporting to the VP Partner Operations and tasked with finding and delivering (pun intended) innovative solutions to some of the most complex operational challenges we face in the industry. We’re proud of how many times the adjective ‘reliable' appears in our TrustPilot reviews and we know reliability will be the key to our success with growing our delivery network – come join our team and help us keep those great reviews coming!

You will:

  • Be in charge of our delivery partner network. You will grow and maintain a healthy delivery partner base of the best of the best. You’ll be innovative and creative in how you generate a reliable, competitive, and scalable service of professionals who drive customer retention and growth.
  • Effectively negotiate. You will be working with some of the largest organizations in the field. You will be representing ezCater and supporting our rocketship growth. To do so, we need to lock down financially attractive deals with national players.
  • Continuously evolve to meet customer needs. You will protect our positioning in the market through new strategic cross-functional projects or business partners. This includes high-level discussions with national fleet partners or coordinating deals to support growth for our current delivery partners, among others.
  • Set the overall strategy. You will understand industry trends and practices and create a plan to ensure delivery partners and their drivers are setting the bar for consistent, excellent service. You will listen to our customers and catering partners to learn and provide iterative improvements to our service. You will know and understand the limitations, constraints and benefits of working with partners who deploy gig workers as their model.
  • Have clear metrics which inform delivery partners of their success criteria. You will ensure delivery partners are clear on what it means to be a successful ezCater partner. We never want our partners to be surprised
  •  Drive analysis and project management to make meaningful strategic decisions and advise business initiatives by understanding key levers to improve the delivery experience, as well as core ezCater economics.
  • Measure the impact of the strategies you execute in order to drive continuous improvement across the business.
  • Manage the day to day working relationship with selected strategic partners.
  • Influence both internal and external stakeholders and collaborate across a wide variety of functions and levels.

You have:

  • 5-7 years of relevant delivery/industry experience.
  • High emotional intelligence and innate relationship/negotiation skills (you build trust quickly and maintain it easily).
  • Problem-solving expertise (you start with root cause and tailor solutions accordingly).
  • Proven data analytics skills.
  • Strength in mapping out processes and innovating with automation and efficiency.
  • Experience leveraging cross-functional stakeholders in order to manage and execute high-impact projects.
  • Executive presence and excellent verbal and written communication skills.
  • The ability to thrive in a fast-paced and ambiguous environment.

Starting Salary Range: $158,000 - $213,000

#LI-Remote


ezCater does not sponsor applicants for work visas or legal permanent residence.


What you’ll get from us:

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance. 


Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.


Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies) once we get back to our offices, and knowing that you helped get this rocket ship to the moon.


ezCater is an equal opportunity employer. We embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. At the same time, we do not employ jerks, even brilliant ones.



For information on how ezCater collects and uses job applicants' personal information, visit our Job Applicant Privacy Policy.



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What are ezCater Perks + Benefits

ezCater Benefits Overview

You’ll get a terrifically compelling opportunity, in an environment of radical transparency, open access to all the data, and collaborative colleagues at every level of our organization. You’ll also get sane working hours and great flexibility around work/life balance.

Have people in your life – of any age – who always, often, or sometimes need your help? We make room for that. Have a bad thing or a good thing happen to you? We make room for that, too.

Oh, and you’ll get all this: Market salary, stock options that you’ll help make worth a lot, the usual holidays, all-you-can-eat vacation, 401K with ezCater match, health/dental/FSA, long-term disability insurance, remote-hybrid work from our awesome Boston or Denver offices OR your home OR a mixture of both home and office (you choose!), a tremendous amount of responsibility and autonomy, wicked awesome co-workers, and knowing that you helped get this rocket ship to the moon.

Culture
Volunteer in local community
ezCater participates in regular community outreach activities with Rosie’s Place, City Sprouts, Community Servings, Greater Boston Food Bank, etc.
Partners with nonprofits
ezCater partners with Feeding America through our CaterCares initiative
Open door policy
Open office floor plan
Hybrid work model
Summer hours
Employee awards
Flexible work schedule
Remote work program
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Wellness days
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Eligible employees get 4 weeks of paid sabbatical every 5 years of working at the company.
Paid holidays
Paid sick days
Flexible time off
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Recreational clubs
Company sponsored recreational sports leagues such as Basketball, Softball, Kickball throughout the year.
Fitness stipend
Home-office stipend for remote employees
Mother's room
Professional Development Benefits
Job training & conferences
Promote from within

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