Director of Customer Value Architects, North East
Director, Customer Value Architects
We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Director, Customer Value Architects
The work you'll do:
- Lead and manage a team of 8 - 10 Customer Value Architects
- Recruit and develop a high-performing team, providing career paths for team members that allow for growth and learning
- Ensure timely and high quality deliverables produced by your CVA team members, including: drive measurable business value and ROI for customers by identifying improvement opportunities, structuring business cases, enacting solutions, measuring value realized and preparing the organization for change
- Ensure CVA team members drive end user adoption on their engagements by producing quality deliverables in: governance and centers of excellence setup, end user rollout planning, training and enablement strategies and training execution
- Step into critical customer moments as necessary to handle escalations and navigate challenging situations with positive and balanced results
- Monitor team results and report progress to Celonis' senior leadership
- Manage, forecast and monitor resource capacity and utilization, staffing customer engagements to maintain high utilization rates
- Continuously enhance the CVA methodology and tools to drive outcomes and consistency
- Work collaboratively with and influence other departments, especially Professional Service teams, Sales and Customer Success to promote customer success and achieve business unit and company goals
- Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation and training
The qualifications you need:
- Are a proven leader with 5+ years of experience managing professional services teams focused on management consulting, change management and process improvement projects
- Have 10+ years of experience in Management Consulting, Digital Transformation or Process Improvement
- Demonstrate experience in recruiting, motivating and retaining top talent
- Have proven experience in designing and implementing initiatives and infrastructure to scale top-performing professional services teams
- Are a top-performer with demonstrated past success achieving relevant targets and KPIs
- Have a deep understanding of business value, business case building and strategic execution
- Possess organizational transformation expertise
- Possess a deep understanding of enterprise customer relationships
- Possess excellent communication skills suited for executive audiences
What Celonis can offer you:
- The unique opportunity to work within a new category of technology, Execution Management
- Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
- Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
- Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
- A global and growing team of Celonauts from diverse backgrounds to learn from and work with
- An open-minded culture with innovative, autonomous teams
- Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
- A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future
About Us
Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .