Convoy is transforming the $800 billion trucking industry, where even 10 years ago, most truck drivers did not have smartphones and paper driver logs were common. In 2015, Convoy launched the digital freight movement with an open and fully connected marketplace for brands and manufacturers to work directly with freight carriers who move truckload shipments throughout the country. This ‘Digital Freight Network’ is powered by machine learning and automation, and supported by a broad, ever-growing set of features that benefit both sides of the marketplace.

We’ve been honored to work with some great companies, such as Unilever, The Home Depot, and Procter & Gamble. We’ve also been backed by world-class investors, including Google, YCombinator, Fidelity, Greylock Generation, Lone Pine, T. Rowe Price, Baillie Gifford and the founders and CEOs of Amazon, Salesforce, eBay, LinkedIn, Expedia, Dropbox, Starbucks, and others. We are proud to have been named a CNBC Disruptor 50 Winner (3x), a Fast Company World Changing Idea, a LinkedIn Top Startup, a Forbes' Best Startup Employer, one of Fortune Magazine's 'Impact 20' list, a best place to work in Washington State, a BloombergNEF Pioneer winner, and more.

This is your opportunity to collaborate with an incredible group of people and help transform the freight industry. Join Convoy and help us transport the world with endless capacity and zero waste.

About you:

As the Director of Customer Experience (CX) Strategy you will envision a strategy that challenges convention to transform the freight industry for our customers on both sides of the marketplace. To achieve your objectives, your roadmap will span across multiple teams including Customer Experience, Account Management, Brokerage and Product & Engineering. You will be comfortable in executive environments guiding complex business strategy conversations. You will be equally as comfortable leading key projects and initiatives that span multiple organizations. You must build confidence in these initiatives and use data to drive key business decisions. You are the person that can see around the corner and guide the business accordingly.

You will:

• Lead Convoy’s business strategy as a key cross-functional executive.
• Lead and deliver on key strategic initiatives for the customer experience organization
• Be a critical member of the customer experience organization’s leadership; influencing our story/value proposition and offerings.
• Lead WBR function for Revenue teams including all key pipeline and forecasting views.
• Manage the cadence of customer experience team wide engagement and activities
• Lead business strategy that liaise with key functions like Supply, Marketplace Growth, sales & account management, and Product.
• Building strong advocacy with key internal partner teams such as Legal, Pricing, Finance and Product to accelerate velocity and growth.
• Coach, mentor and inspire within the broader Customer Experience organization.
• Analyze and report weekly on key metrics and forecast to senior leadership.
• Lead annual planning activities
• Manage the rhythm of the business cadence and activities for the CX organization
• Program manage key strategic initiatives
• Inspire, motivate and enable personal and career development 
• Identify, interview and hire strategy and operations talent and continually “raise the bar” with each new hire
• Contribute creative ideas and best practices to help the organization become world-class
• Work cross functionally within Convoy- and across customer experience, marketing, network and marketplace growth, etc.
• Be an exemplar of Convoy’s values, foster collaboration, and bolster our team based environment.

We're looking for someone who has:

• BA/BS degree. MBA preferred.
• 15+ years of operations and business strategy experience in the tech industry or transportation/supply chain industry (e.g. managing and building teams, demonstrated success in aligning with revenue teams and leading with customer centricity).
• Experience working with high performing sales and operations teams, 
• Demonstrated leadership skills in managing and influencing decision-makers and key stakeholders.
• Outstanding communication and interpersonal skills; demonstrated ability to positively impact and influence; superior peer relationship skills.
• Strong written and verbal communication skills.
• Strong ability to develop and maintain internal relationships and build trust.
• Proven ability to manage multiple, competing priorities simultaneously.
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment.
• Been a self starter; comfortable with defining goals, success factors, and key metrics for programs, and delivering against them.
• A demonstrated ability to be an inspirational leader, including building and maintaining strong team culture and morale.
• The capability to be a sounding board, coach and mentor for others outside your immediate chain of command
• Strong analytical abilities with a background in planning and managing through data.
• Excellent interpersonal communication skills.
• Excellent organizational skills.

Benefits:

Employees' wellbeing is top of mind for the Convoy team. Outside of offering excellent medical, dental, and vision benefits, we also offer the following: 

* On demand mental and emotional health benefits through Lyra 

* On demand primary care through 98.6

* Generous paid time off

* Paid parental leave program 

* Fertility benefit solutions via Progyny

* Child-care and adult/elder-care options through Bright Horizons

* Opportunity to join and contribute to one of our Employee Resource Groups

* Ability to make a real world impact!

Convoy is an equal-opportunity employer and we welcome applicants from all backgrounds. If you’re a passionate team player who wants to have an outsized impact on a diverse and dynamic team, we’d love to hear from you!