Director, Collections Management at Caribou (Remote)

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About Caribou

At Caribou, we’re on a mission to put drivers in control of their auto payments. If you got your auto loan at the car dealership, you might be driving around not realizing that you are overpaying on your monthly car payment. By partnering with trusted lenders like credit unions and community banks, we save our customers money by getting them access to great rates and lower monthly payments.

In the last year alone, we grew revenue by 5x and raised a $50M Series B and $115M Series C. We’re built by leaders from the technology, automotive, and finance industries, and we’re proud to be backed by a great team of venture capital investors, including QED Investors, Goldman Sachs, Moderne Ventures, Accomplice, Link Ventures, Motley Fool Ventures and others.

About the Role

Caribou is looking for an experienced individual with 10+ years of auto loan servicing experience especially as it relates to all aspects of delinquency management, collections, re-marketing and deficiency management . You will be responsible for working closely with the servicer management to build a successful third party auto loan servicing platform and managing all aspects of loan collections. You will also be responsible for building a team of professionals who are experienced in delinquency and collection processes. 

  • Assist in the selection of a third party servicer with best in class delinquency, collection and remediation services, including re-marketing 
  • Attend third party servicer due diligence 
  • Recommend servicer
  • Prepare and present detailed workflows between servicer and caribou
  • Identify and ensure all delinquency and collection processes are compliant with all 50 states regulations
  • Work closely with product teams and lenders/investors to implement delinquency and collection strategies acceptable to lenders and Caribou
  • Participate in the  process to review all agreements and documents with legal and compliance
  • Work with technology and engineering teams to identify and implement system requirements
  • Work with servicer manager and lending product teams to pitch service offering
  • Oversee the portfolio reporting process as it relates to delinquency and collection reporting
  • Able to hire and build and manage teams

About You

You’ve been a successful servicing professional in the auto finance servicing business working for banks, finance companies or other startups. You are proactive, built and managed teams and are able to work at a high growth startup. You:

  • Have extensive experience with engaging and building and overseeing third party auto or other consumer product servicer platforms. 10+ years preferred
  • Deep understanding and experience with various stages of consumer servicing requirements especially as it relates to delinquency and collection management
  • Comfortable working with various systems
  • Up to date with the basic regulatory and legal requirements related to consumer loan servicing
  • Familiar with servicing requirements for capital markets and securitization products
  • Strong project management skills
  • Strong management skills and directing others
  • Strong process management experience 
  • Strong communication (verbal and written) skills
  • Able to problem solve
  • Team player 
  • Able to work with company wide teams
  • Are fun, energetic, values-driven, and want to be part of building something great
How we will take care of you
  • Competitive base salary of $175K- $195K
  • Equity in a high growth startup
  • Fantastic health, dental, vision, and mental health insurance, where we cover 100% (yes, 100%!) of the premium for you and your family, and a generous PTO plan
  • Company-paid for short & long term disability insurance and basic life insurance 
  • Optional benefits include HSAs, FSAs, voluntary life insurance, and pet insurance
Our Values
  • See people as people
  • Take care of each other
  • Commit to the mission
  • Move quickly and bravely
  • Get better every day
  • Seek truth

Caribou is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.


More Information on Caribou
Caribou operates in the Automotive industry. The company is located in Denver, CO and Washington, DC. Caribou was founded in 2016. It has 385 total employees. It offers perks and benefits such as Volunteer in local community, Partners with Nonprofits, Eat lunch together, Intracompany committees, Daily sync and Open door policy. To see all 19 open jobs at Caribou, click here.
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