Job DescriptionJob ID:22003377

The Director of Cloud Operations will lead operations, maintenance, support, and service management for all Public and Private Cloud Infrastructure. They will provide cloud design and operational leadership that will operate the technology environment, streamline associated processes, minimize service interruptions, report service levels with transparency, reduce cloud costs, and minimize risk associated with technology failures and cyber intrusions. The Cloud Ops team manages a large, complex hybrid cloud infrastructure and is leveraged in an advisory capacity for operational best practices.The thought leader in this role must drive the team to deliver on strategic and tactical deliverables on time in support of teams by providing a scalable architecture, automation, and design that account for an 'Always On' end user experience. Continue to drive and transform our operational and design teams utilizing Agile tools sets. This leader should be able to manage a Hybrid cloud environment, with focus on migration to public cloud for strategic applications. As a key member of the Infrastructure and Operations leadership team this role contributes to the development and execution of the enterprise wide IT strategy and is responsible for ensuring IO strategy is fully aligned, with business objectives.

What You Will Be Doing

• Sets and drives the mission, vision, and strategy of the Cloud organization to maximize the success of business and IT enterprise initiatives.
• Introduces technologies, automation, Site Reliability Engineering (SRE) and Operational practices to innovative and differentiate infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
• Manage operations of all Cloud computing including Oracle (DB/OCI/OCVS), Azure, and CloudOps teams to achieve business objectives including the attainment of targets for service levels, resolution time, and project deadlines.
• Contain Cloud consumption costs and ensure a transparent and logical way to bill Business for consumption.
• Mature the use of native cloud services to displace third party applications in partnership with IT peers and business stakeholders.
• Set Infrastructure Operations delivery objectives and targets and deliver a highly available and resilient SaaS platform.
• Lead tactical response to system errors, outages, and failures within the platform and hold a tight grasp on user experience and systems uptime.
• Develop and maintain operational procedures and policies consistent with compliance and security practices.
• Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by Cloud teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.

Job RequirementsDesired Qualifications: College degree in a Technical or related field and 10 years professional level experience with 3-5 years supervisory experience for roles with supervision; or 14 years professional level related Technical experience with 3-5 years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related Technical experience desired. Covid-19 Vaccine required.

EEO Statement:Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. The diverse voices of our employees fuel our innovation and our inclusive culture. Employment at Windstream is subject to post offer, pre-employment drug testing.