Director, Client Success, Nashville, TN at NielsenIQ

| Nashville, TN
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Company Description

Job Description 

Associate Client Director, Pet Care Insights, Nashville, TN

ABOUT THIS JOB

As a leader in our Customer Success team you are accountable for driving the overall customer experience and elevating NIQ’s impact for one of our major manufacturer clients. 

RESPONSIBILITIES INCLUDE:

  • Developing strategic direction and service strategy 

  • Building deep expertise and empathy with your client 

  • Drive strategic thought leadership within and across clients leveraging NIQ tools and assets 

  • Identifying opportunities for increased partnership and elevating those opportunities to organizational partners 

  • Facilitating clear day-to-day and strategic communications with the client roster 

  • Project managing internal cross-functional client issue resolution and the associated response 

  • Prove the value of NIQ solutions in support of growth, adoption and value creation 

  • Onboarding, training and developing team members to elevate delivery against the above accountabilities

A LITTLE BIT ABOUT YOU

Do you have the necessary skill set to be successful in this role?

Are you an excellent people leader with the ability to support, mentor and inspire client impact? Can you effectively tell a story that captures the audience, no matter what level, and brings them along your journey? Are you able to work collaboratively, as part of a remote team within a dynamic and challenging environment while maintaining high standards? Do you have experience in working with complex client relationships and client issue resolution? 

QUALIFICATIONS

  • 8 years’ experience in a relevant industry (CPG, consulting, sales) 

  • Relevant experience with research techniques & solutions in the related industries of Consumer Packaged Goods, Consulting, Information, Sales, Analytics or similar 

  • Effective in senior level communications, influencing & negotiation 

  • Mission-driven and passionate about serving a purpose

  • Excellent awareness of market conditions and client business environment

  • Proficient in Microsoft Office software and Salesforce

  • Familiarity with NielsenIQ tools, applications and platforms a plus . 

 Additional Information 

Location: Nashville TN, will eventually involve a requirement to work from the client’s office.

 All your information will be kept confidential according to EEO guidelines. 



Additional Information

All your information will be kept confidential according to EEO guidelines.

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge. We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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