Director of Client Solutions

| Chicago, IL | Hybrid
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We are reinventing global trade.

We’re looking for a pragmatic, growth and culture-minded “leader of leaders” with a proven track record of success to lead our Enterprise segment in the Chicago office. As a Director of Client Solutions, you will have ownership for a number of Client Solutions teams and partner closely with a Sales Director to grow the business. You will lead and inspire the teams to meet company objectives for growth, margin, operational excellence, and stakeholder satisfaction as measured by NPS. You will be responsible for developing employees for growth in this fast-growing company. You will report into our General Manager of Chicago and work closely with all global leaders.

You will:

  • Build and manage client solutions teams. 
  • Provide leadership and direction to a high-performing team of managers and individual contributors, including hiring, training, and career development;
  • Develop specific and targeted goals within each team to expand and accelerate growth & adoption, operational excellence and customer & carrier satisfaction (NPS);
  • Drive adoption of the Flexport platform, generate organic growth opportunities and drive network effects of online adoption.
  • Create, monitor and manage key performance metrics;
  • Find innovative and creative ways to improve and increase performance;
  • Implement best practices to support consistent and consultative sales and client success processes;
  • Adopt and continually refine effective and aligned overall go-to-market strategy;
  • Take an entrepreneurial approach to the role, working collaboratively with the rest of the Leadership Team to get things done.
  • Operate with a high level of integrity and compliance to global regulatory requirements.
  • Lead and inspire top talent to reinvent and streamline processes, practices and behaviors to drive customer success.
  • Foster a culture of empowerment, inclusiveness, operational agility and an obsession with service to make Flexport the preferred partner to our local customers (factories, shippers, suppliers) and service providers (carriers & truckers).
  • Be local and global, you balance global and local practices to deliver maximum value to our customers, carriers and regulators.

You should have:

  • 8+ years of experience scaling client-facing service and operations teams including leading managers of managers in a fast-paced environment;
  • Advanced logistics or supply-chain experience;
  • Proven leadership, coaching and management skills,
  • Ability to deliver on a broad portfolio of responsibilities on your own, and ‘figure stuff out’ quickly and effectively;
  • Great with numbers including strong analytical skills;
  • Highly effective communicator with good people instincts - able to build trust and work well with a diverse group inside and outside the company;
  • Eager for a very hands-on role, where you’ll be asked to take on and run with a range of projects outside your comfort zone, and learn quickly;
  • Highly organized, self-motivated and detail-oriented, with great follow-through on projects/tasks big and small;
  • High integrity individual who’s enthusiastic about building a great company for the long term, and making a huge, positive impact
  • Bachelor's Degree from a top-tier institution; MBA preferred;
  • Excellent communication, interpersonal, and organizational skills;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it.

About Flexport: 

We believe trade can move the human race forward. That’s why it’s our mission to make global trade easy for everyone. Flexport is building the platform for global logistics, empowering buyers, sellers and their logistics partners with the technology and services to grow and innovate. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $10B of merchandise across 112 countries every year. 

Worried about not having any logistics experience? 

Don’t be! Our mission is to make global trade easy for everyone. That’s why it’s important to bring people from diverse backgrounds and experiences together with our industry veterans to help move the global logistics industry forward.

We know this industry is complex. That’s why we invest in education starting day one with Flexport Academy, a one week intensive onboarding program designed specifically to set every new Flexport employee up for success. 

At Flexport, our ability to fulfill our mission of making global trade easy for everyone relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.


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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • GraphQLFrameworks
    • KubernetesFrameworks
    • Ruby on RailsFrameworks
    • TerraformFrameworks
    • AWS RedshiftDatabases
    • ElasticsearchDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • AWS (Amazon Web Services)Services
    • GitHubServices
    • TableauAnalytics
    • FigmaDesign
    • LatitudeDesign
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement

An Insider's view of Flexport

What’s the vibe like in the office?

During pre-COVID times, the SF office was designed as a hub of innovation. You can feel the creativity from the openness of the space, the dry-erase walls, the sound of coffee in the morning, and the waves of silence broken by laughter and understanding. The office made me want to wake up every day and go to work.

Jim

Engineer Manager

How do you collaborate with other teams in the company?

Any change at scale can make a huge difference. Working with our business leaders we identify these improvements, work through solutions and evaluate their effectiveness. Always looking for ways to reduce complexity.

Raphael

Senior Product Designer

How does the company support your career growth?

Flexport has supported my career growth by continuously providing opportunities for me to explore my interests. Whether it be passion projects, internal leadership opportunities or just casual conversations, Flexport and my colleagues have invested in my long term professional development.

Natalie

Client Solutions Associate

How do your team's ideas influence the company's direction?

Flexport is growing very quickly, and so is our product -- we welcome questions and unique ideas. Our engineers are empowered to identify critical projects, strategically prioritize them, and execute them. You decide how to get us to where we want to go.

Geoff

Chief of Staff

What kinds of technical challenges do you and your team face?

Efficiency, predictability and visibility are the key ingredients missing from the industry today. Our vision guides us to identify the right steps to get there. And be the standard technology of global trade.

Yuko

VP, Product Leadership

What are Flexport Perks + Benefits

Flexport Benefits Overview

Flexport is an employee forward company. We know that life comes first and want you to take the time you need with our flexible paid time off program. We offer highly subsidized health, vision, and dental insurance, 401K, performance bonuses, stock with a 10-year tax option, commuter benefits, a generous maternity (18 weeks with a phase back program that offers reduced hours and flexible schedule during their first month back) and paternity leave (8 weeks), dog-friendly offices, pay equity, career advancement, and more.

Culture
Volunteer in local community
Partners with nonprofits
OKR operational model
Team based strategic planning
Open office floor plan
Flexible work schedule
Diversity
Mandated unconscious bias training
Diversity manifesto
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Paid volunteer time
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Company-sponsored outings
Company-sponsored happy hours
Pet friendly
Recreational clubs
Relocation assistance
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend

Additional Perks + Benefits

We're proud that we collectively speak over 40 languages and live on 3 continents. We strive to create a workplace where candidates, employees, and all community members within Flexport’s ecosystem of connected organizations are encouraged to share their stories, celebrate their cultures, and learn from one another. Joining Flexport means joining a truly global community.

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