Director of Client Operations - Regional Marketplace

| Austin, TX +80 more | Remote | Hybrid
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As the leading workforce management solution for the skilled trades, Workrise makes it easier for skilled laborers to find work, and for companies to find in-demand workers. Workrise currently operates in wind, solar, construction, oil and gas, and defense industries. We’re growing, and we’d love to learn what you can add to our team!

Workrise is hiring a Director of Client Growth who will lead central teams responsible for client delivery including client onboarding, client experience, and developing client technology.

Our ideal candidate for this role will be someone who has extensive knowledge of sales processes, can create solutions for today and simultaneously drive toward the future, has experience working in a start-up environment, and has a proven track record of designing and building high performing teams.

This role requires a combination of sales experience with demonstrated ability to build and rebuild operational processes. You need exemplary leadership skills, familiarity with Product design and testing in fast-scaling startup environments, and a deft ability to influence. You should love taking on large, complex operational challenges that span multiple domains org-wide and breaking them apart into bite-sized executional work-streams. You can quickly diagnose processes, align stakeholders and your team around a shared project vision, and have a bias for action. You work effectively in a cross-functional environment and are comfortable facilitating technical and business stakeholder conversations. You have strong business intuition, excellent judgement and can think creatively about new solutions.

The Director of Client Growth will report into the Head of Central Ops within the Marketplace team. 

What you’ll be doing:

  • Lead all aspects of the Client Ops central team including hiring, mentoring, and performance management
  • Drive the execution of program activities and provide oversight for multiple project teams, organizational change, and ensuring program and project delivery in accordance with program timeline, budget, and key success metrics
  • Critically evaluate systems end-to-end for strengths, weaknesses, impacts and improvements
  • Set strategy to close cross-functional gaps and drive initiatives to execute
  • Lead process improvement initiatives though quantitative analysis and data-driven decision making
  • Work with Product and Operations teams in decision-making, project management, and initiative implementation
  • Define scope, deliverables, and ensure ROI for all initiatives
  • Develop processes and design systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations
  • Own and contribute to reporting and visualization efforts to support the communication of insights to support decisions from the strategic to the tactical
  • Complete standard project communications such as blockers, risk mitigation alternatives, and implementation plans
  • Establish and maintain a strong partnership with internal stakeholders

What you should have:

  • Preferably 6-10 years experience in combination of Sales Operations, Program Management or Operations
  • Bachelor’s Degree in related field or equivalent experience
  • Ability to multi-task and manage multiple projects simultaneously
  • Demonstrated ability to maintain poise and a positive attitude in a challenging, fast-paced, dynamic environment
  • Skilled in process mapping, analysis of processes, and system building
  • Self-starter; strong drive and work ethic; ability to work with limited direction without a loss of performance
  • Demonstrated excellence in influencing and managing change across a distributed team
  • Possesses a passion for process improvement with an approach that encourages innovation, elimination of waste, and output improvements
  • Experience in or knowledge of the energy sector preferred

(Colorado only*) Minimum salary of $160,000 + bonus + benefits

  • Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired into our offices in Colorado.
More than a job:

At Workrise you can feel good about your work and furthering our mission to serve those who do the hard work. We recognize that making an impact matters to you and we believe in providing an environment that fosters that ambition. We welcome you to develop relationships with coworkers by displaying our company values: 

  • Own the Mission
  • Learn and Grow
  • Solutions Over Ego
  • Raise the Bar 

In appreciation for your contributions, we support you with:

  • Working alongside talented peers who will bring out the best in you
  • The opportunity to significantly impact the growth curve of an already high-growth business
  • Benefits for full-time employees, flexible paid time off, 401k with company matching, medical, dental and vision insurance

As a world-class employer, Workrise is committed to providing an environment where any and all people feel belonging, respected, and free to be their authentic selves. We welcome applicants of all gender identity and expression, sexual orientation, educational background, religion, ethnicity, disability, age, veteran status, and citizenship. We’d love to learn what you can add to our team!

Who we are:

In 2014, we set out to create a better way to get work done in the Oil & Gas industry. The goal — to build the most reliable and cost-effective workforce solution, using technology to make it easier to manage and deploy workers at scale. Over time, we’ve grown to serve construction, wind, solar, and defense. 

We’re a Series E startup, backed by industry-leading investors Founders Fund, Bedrock Capital, Andreesen Horowitz, Baillie Gifford. To date, we’ve placed over 26,000 skilled tradespeople with over 500 businesses and are poised to grow exponentially over the coming months and years.

We’d love to share more through the interview process!

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
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Charlotte, NC
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Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
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Detroit, MI
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Hampton Roads, VA
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Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
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New York City, NY
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Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
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Phoenix – Mesa – Scottsdale, AZ
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San Luis Obispo, CA
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Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • DockerFrameworks
    • GraphQLFrameworks
    • HadoopFrameworks
    • KafkaFrameworks
    • KubernetesFrameworks
    • Node.jsFrameworks
    • TensorFlowFrameworks
    • MongoDBDatabases
    • Neo4jDatabases
    • Google CloudServices
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • WebflowCMS
    • HubSpotCRM
    • SalesforceCRM
    • MandrillEmail
    • HubspotEmail
    • Hubspot, DemandbaseLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • AsanaProject Management

An Insider's view of Workrise

What's something quirky about your company?

At Workrise, you'll find a multitude of quirks. One is our unique journey, where we introduced technology disrupt and redefine the entire Oil & Gas sector and committed to delivering exceptional benefits to companies and workers. We thrive on continuous evolution, constantly adapting to meet every challenge head-on as we Raise the Bar.

Logan

Senior Recruiter, Oil & Gas

How do you collaborate with other teams in the company?

At Workrise, we foster collaborative culture through open communication and open-mindedness. We collaborate with other by understanding each other's needs and the common goals we are trying achieve together.

Ravanpreet

Senior Manager, Engineering

How does the company support your career growth?

When I first joined Workrise I had a bucket list of skills I wanted build at my new career opportuny. In just three months, Workrise gave me the strength and support blow that list out of the water! I am so exced continue learning, growing, and getting hard work done!

Alyssa

Senior Designer

How would you describe the company’s work-life balance?

I’m part of a very distributed team and we have set core hours that we all try align with have overlap and collaboration as a team. Outside of these core hours, we have the flexibility tailor our schedules our individual working styles and lifestyles. We’re encouraged make time recharge and live balanced lives.

Chandhini

Principal Product Manager

What are Workrise Perks + Benefits

Workrise Benefits Overview

At Workrise you can feel good about your work and furthering our mission serve those who do the hard work. We recognize that making an impact matters you and we believe in providing an environment that fosters that ambition. We welcome you develop relationships with coworkers by displaying our company values: Own the Mission, Learn and Grow, Solutions Over Ego, and Raise the Bar. In appreciation for your contributions, we support you with various health insurance plan options (including medical, dental, vision), flexible paid time off, and competitive 401k matching.

Workrise is committed providing an environment where any and all people feel welcome, belonging, respected, and free be their authentic selves. We welcome applicants of all gender identities, sexual orientation and expression, educational background, age, religion, ethnicities, veteran status, and citizenship. We’d love learn what you can add our team!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Quarterly engagement surveys
Hybrid work model
In-person all-hands meetings
Employee awards
Flexible work schedule
Remote work program
Diversity
Mandated unconscious bias training
80% of people leaders trained through Workrise Leadership Academy in 2023.
Diversity employee resource groups
Diversity recruitment program
2023 Internship Program with 4 out of 5 members of underrepresented groups.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
Free financial planning support
401(K) matching
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Company sponsored family events
Fertility benefits
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Paid holidays
Paid sick days
Flexible time off
Floating holidays
Bereavement leave benefits
Office Perks
Commuter benefits
Downtown Austin parking with 100% paid.
Company-sponsored outings
Free snacks and drinks
We provide an array of onsite refreshments, ranging from bars, chips, and fresh fruit cold brew and kombucha, ensuring a variety of options for our team.
Some meals provided
Company-sponsored happy hours
Onsite office parking
Fitness stipend
Home-office stipend for remote employees
Mother's room
Onsite gym
Professional Development Benefits
Job training & conferences
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Paid industry certifications
Personal development training

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