Director, Client Excellence & Delivery (Remote) at Truveris

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Truveris is a leading digital health company focused on delivering truth and clarity in pharmacy. Truveris’ proprietary technology, coupled with deep pharmacy expertise, helps to build a more efficient market that maximizes choice, accessibility and prescription drug affordability. Our solutions provide the insight and knowledge to help people lead healthier and more productive lives. For more information on our solutions, visit www.truveris.com. 

This position is not eligible to be performed remotely from Colorado.

The Director, Client Excellence & Delivery supports the Vice President of Strategic Accounts and is a Client Facing SME in areas of PBM operations and contracting methods. This position will oversee internal technical support and execution of client’s pharmacy benefit related activities for the Truveris Direct to Employer segment. The Director will also play a key role with Direct to Employer sales growth. He/She will lead efforts and support clients through various client engagements. The ideal candidate will have significant experience with Direct to Employer, Labor, and Public Sector clients. Demonstrated sales growth and success in either a direct sales role or in a client-facing role that has supported business development efforts is desired.

WHO YOU ARE:

  • A SME in the area of pharmacy insurance claims; able to proactively identify areas of inefficiencies within the data
  • Able to work well with and without direction, intellectually curious and always seeking improvement
  • Adaptable and proven success at developing solid relationships in a short period of time
  • You have sound judgment and can handle sensitive and confidential information appropriately
  • You are a proactive communicator who is thoughtful of areas where communication gaps may exist
  • A team player with a positive “can-do” attitude
  • Able to be autonomous, open, and transparent
  • Proud of your proven track record of consistently exceeding client expectations

WHAT WILL YOU BE DOING?

  • Provide thoughtful advice and detailed explanations for both internal and external partners in the following areas pertaining to the client’s pharmacy benefits:
  • Client contracts with PBM and considerations for client improvements
    Market trends and forward-thinking preparation recommendations
    Client concerns, questions, and assistance
    Internal capabilities and direction
  • Ensure a positive experience for clients and advocate internally for situations and considerations that would improve the overall client experience with Truveris
  • Actively seek an understanding of each client’s pharmacy needs/interests and current PBM contracting obligations. Identify areas of potential improvement for the benefit of the client. Work with marketplace teams and other internal stakeholders to qualify and quantify these potential areas of inefficiency and develop presentation materials of these findings for clients as part of a pre-sales effort
  • Design and deliver client presentations and presentations during conference engagements and individual client meetings
  • Provide insight and guidance on PBM trends and consultant/broker engagements with Truveris
  • Oversee the creation of certain technical activities and marketing pieces. This will require the candidate to work with marketing, legal and other stakeholders to develop and execute technical client-facing tactics such as webinars, meeting/summit/conference preparation, marketing campaign components, client-facing POVs, client support models, internal operations processes
  • Assist business development efforts to help close sales deals and make market and individual organization recommendations to find other opportunities
  • Travel as needed to various client meetings and conferences
  • Proactively identify areas of improvement and highlight these opportunities to leadership

MUST HAVE’S:

  • Persuasive verbal and written communication and presentation skills with a proven track record of exceeding expectations
  • Demonstrated technical expertise in the PBM market
  • A history of strong sales results either as an individual contributor or as a pre-sales supporter in a similar field
  • Solid knowledge of MS Office, Salesforce, Tableau, and other enterprise technologies
  • Ability to identify current and future market trends and innovatively position yourself and the organization for future advancements and conditions
  • Bachelor’s in a related discipline 

NICE TO HAVE’S:

  • A PharmD, RPH, or other pharmacy degree 

WHAT’S IN IT FOR YOU?

  • You will be part of a diverse, vibrant, Truveris community; teams pushing the boundaries of new business capabilities and emerging technologies and services, sharing their experiences and lessons learned with each other. You’ll have the chance to thrive in an environment where your ideas are valued and your voice matters
  • At Truveris, you will be able to work on meaningful and innovative projects, powered by the latest technologies and industry best practices
  • We will continually invest in your learning and growth. We will support you in growing your tech, and sales skills
  • You'll be immersed in the design and implementation of human-centric solutions to help solve complex challenges
  • On top of our commitment to providing competitive, fair pay for all roles at Truveris, we’re proud to offer robust and inclusive benefits to all Truverians. We offer an unlimited PTO program, extensive career development and learning opportunities, multiple affinity groups celebrating our team’s diversity, and an annual wellness and productivity stipend to support you in being your healthiest, best self.

WHERE YOU WILL WORK:
 
Truveris has a remote work model; we recognize the power of choice and the importance of flexibility for the well-being of both our company and our individual Truverians. Roles may be completely remote-based anywhere in the country except for Colorado.



Truveris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please review our CCPA/CPRA policies here.

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