Director, Calls Operations at EverQuote

+2 more | Remote
Sorry, this job was removed at 2:17 p.m. (CST) on Thursday, May 19, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

The Director of Calls Operations is responsible for leading, coaching, developing, and executing on the strategic roadmap of the Calls Operations team at EverQuote. The successful candidate will have experience with high growth, data-driven operations teams. This leader will be responsible for owning the Calls business P&L, driving the expansion of our calls team, ensuring the team is delivering against performance improvement roadmaps while contributing to the ideation and successful rollout of new calls platform features.

You will:

  • Drive revenue through improving calls program performance, meeting or exceeding all growth targets and performance metrics
  • Develop and own the strategy for improving calls performance through operational, systems and technology improvements.
  • Develop a deep understanding of our calls product, technology platform and competitive landscape
  • Build a high performing calls team and manage external vendors to drive high performance
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement
  • Work cross-functionally with other departments to build a talent pipeline to other functions
  • Develop and maintain accurate forecast for the Enterprise Business and its key metrics
  • Build excellent working relationships with all key business leaders, colleagues, and broader team
  • Spearhead cross-functional projects to improve calls performance
  • Effectively communicates, formally and informally, up and down the organization
  • Continual coaching, as well as organized sessions in the interest of up-skilling members of the team

Who You Are:

  • BA/BS minimum with 8+ years of strategy, operations and leadership experience (background in call center operations a plus)
  • Experience managing and growing an operations team OR a tech P&L with direct revenue accountability 
  • Strong experience outsourcing and managing contractors
  • Demonstrated history recruiting, developing, and retaining top talent
  • Comfortable using data for decision making and working over large datasets (knowledge of SQL a plus)
  • Exceptional credibility with previous team members and organizations
  • Strong track record of decisiveness and accountability in previous roles
  • Proven approach of providing servant leadership through emotional intelligence and "grit"

We get it. Requirements can sometimes hold people back from applying to a job, but don’t let that be the case here. If you believe you have the skills it takes to elevate this role, team, and company, we encourage you to apply for this role.

About Us:

EverQuote (Nasdaq: EVER) operates the largest online marketplace for insurance shopping in the United States. We make insurance shopping easy, efficient and personal, saving consumers and providers time and money. Our goal is to reshape the way consumers shop and improve the way insurance providers attract and connect with customers as insurance shopping continues to shift online.

EverQuote is committed to building an equitable, diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or veteran status.

Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Candidate Location Eligibility:
Boston, MA
Seattle, WA

Technology we use

  • Product
    • Google AnalyticsAnalytics
    • ConfluenceManagement
    • JIRAManagement

An Insider's view of EverQuote

How would you describe the company’s work-life balance?

The reality is career success means little without a healthy balance of life outside of work. At EQ, it has meant reminding each other that whatever we can get done in a day is good enough. Some may be able to do more based on their situation and some won’t. The key is creating safe spaces to be honest, and open to give and receive support.

Alexander Grant

Quality Manager

How do you collaborate with other teams in the company?

I shoot a slack to someone or set up a meeting if it's a more complex problem I'm trying to solve. Typically, everyone is eager to help and put their heads together to solve the problem at hand!

Clara Hunnewell

Manager, SEM and Analytics

How does the company support your career growth?

At EverQuote, I've been able to grow from "intern" to "director of engineering" with lots of mentorship. Leadership sets clear expectations, provides actionable feedback, and creates real opportunities. EverQuote has sponsored formal management training for me, and I have a personal development plan that aligns with my goals beyond my tenure at EQ.

Ian Naval

Director, Ad Engineering

What’s the vibe like in the office?

The vibe is very upbeat and collaborative. Everyone is truly willing and happy to help each other out, support is just a desk away! Outbursts of laughter are the norm throughout the day which lends to a positive feel, but there are also quiet spaces to escape to when needed. I am very much looking forward to days back in the office down the road.

Brianna Shea

Agency Business Consultant

What are EverQuote Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Professional Development Benefits
Diversity Program
Lunch and learns

More Jobs at EverQuote

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView EverQuote's full profileSee more EverQuote jobs