Director, Business Operations
Title: Director, Operations Technology
About Us:
We're here for the hard-working businesses that keep the world turning. They're the companies who make, deliver, and sell the things we all need. They trust Epicor to help them do business better. Their industries are our industries, and we understand them better than anyone. By working hand-in-hand with our customers, we get to know their business almost as well as they do. Our innovative solution sets are carefully curated to fit their needs and built to respond flexibly to their fast-changing reality. We accelerate every customers' ambitions, whether to grow and transform, or simply become more productive and effective. That's what makes us the essential partners for the world's most essential businesses.
About the Role:
The Director, Operations Technology will oversee a team providing expertise in the implementation, enhancement, and support of financial and operating systems. You will drive the transformation of our infrastructure as well as assist with the strategic direction of the Business Ops team. Additionally, you will oversee the identification of process improvements, creation of documentation and serve in a support role for various aspects of our Business Ops, Finance, and Accounting functions.
What You'll Do:
- Set strategic direction, define roadmap, and provide day-to-day operational oversight for the systems used by the Business Ops, Finance, and Accounting organizations
- Evaluate, select, and lead the implementation of new technologies in the CFO organization
- Evaluate and improve system performance, utilization, and scalability
- Provide leadership, support, and guidance to the IT business systems team
- Enable the delivery of consistent and reliable data and reporting
- Liaise with functional leaders to drive success of business outcomes, streamlining of operations, and identification of improvement areas
- Ensure business systems are properly documented and managed as changes are introduced
- Maintain Salesforce and Epicor ERP (E10) system entity structure as well as integrated processes and systems
- Be engaged in the oversight of issue resolution for business and finance systems
- Maintain and support a security access framework for core applications
- Partner with IT organization to resolve issues and deliver projects that impact the business ops, finance, and accounting organizations
- Act as program / project manager for complex business systems transformations
- Support Epicor's professional services team with E10 implementation phases (international), as needed
- Partner with SOX Compliance team to implement compensating/mitigating controls for high risk areas
- Develop and manage super user groups with IT organizational leads
- Work with product development and 3rd party teams to escalate and track critical systems changes
- Lead team in training new users on using Epicor ERP and other systems