Director, Business Continuity and Crisis Management (Remote)

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Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world.
Job Description
The Director, Business Continuity and Crisis Management, working in coordination with Business Continuity Officers in individual business, will develop, maintain, and implement business continuity and disaster recovery strategies and solutions, including but not limited to, risk assessments, strategy selection, and documentation of business continuity and disaster recovery procedures across the NBCUniversal enterprise.
Key Responsibilities
This role is responsible for developing, maintaining, and assisting with implementing business continuity and crisis management strategies and solutions for the NBCU International portfolio. The Director will identify potential risks, threats, and vulnerabilities that could impact NBCUniversal's International business operations, and proactively building organisational resilience and capability for adequate response and recovery in such a crisis. The incumbent will report to the Vice President of Business Continuity and Crisis Management.
  • Primary development and ongoing maintenance (in coordination with the individual business) for business continuity plans using mutually agreed upon standards and customized solutions for NBCUniversal International operations.
  • Development and execution of business continuity and crisis management resiliency exercises within individual businesses across the enterprise
  • Identify and liaise with Business Continuity Officers (within each business) to develop effective working relationships and goals, actionable plans, and exercises
  • Maintain and update the Business Continuity/Crisis Management internal corporate website and develop awareness materials
  • Perform readiness assessments and provide analyses for individual businesses to identify points of vulnerability, single points of failure and identify risk avoidance and mitigation strategies
  • Develop status reports on individual business preparedness and recoverability, and prepare management summary reports
  • Analyse and report on implications of regulatory/audit/underwriter requirements and industry guidance on business continuity programs
  • Perform analysis, prepare recommendations, visualize data sets, and implement enterprise business continuity planning tools (i.e., Business Continuity Management and mass notification solutions)
  • Support the NBCU Business Continuity/Crisis Management Vice President by developing BC/CM plans. Assist the preparation of and facilitation of business continuity/crisis management exercises.
  • Support the Technology Continuity team in developing the requirements and reporting of IT Disaster Recovery programmes.
  • Regular use and maintenance of BC/CM IT systems including NBCU emergency notification system (MIR3).
  • Prepare reports and presentations for executive leadership

Responsibilities are not limited to the above description and may be modified at any time by the Company.
  • Minimum 5 years' of direct experience in business continuity, crisis planning, emergency management, facilities/critical systems management, security planning, or related role
  • Minimum 2 years' experience in project management
  • Demonstrated success in leading large-scale system implementations and change management
  • Collaborative and Consultative-style-able to provide excellent client-service while also able to diplomatically address issues and present alternate approached or solutions.
  • Strong project management and analytical skills.
  • Able to function independently, under pressure, and perform multiple duties with minimal supervision or guidance.
  • Strong oral and written communication skills in English.
  • Other languages or the willingness to learn would be an advantage.
  • Willing and able to work within a small dynamic team operating across the spectrum of Business Continuity and Crisis Management in the International space.
  • Experience in working in the media, financial services or public safety industries preferred.
  • Strong skills using Microsoft Office suite (Word, Excel, PowerPoint, etc.)

About you
  • Bachelor's Degree in Engineering, Business Administration, Communications, Public Administration, Political Science, Criminal Justice, Homeland Security, Emergency/Crisis Management, or similar concentration.
  • Minimum three (3) years' experience in a role requiring verbal and written communication with senior leaders
  • Minimum two (2) years' experience creating pro-active strategy for large organizations with multiple locations and multiple business lines
  • Certified Business Continuity Professional (DRII CBCP) or equivalent industry certification and Certified Emergency Manager (CEM) or equivalents preferred
  • Collaborative/Consultative-style - able to provide excellent client-service while also able to diplomatically push back with alternate approaches or solutions
  • Hands-on and tactical approach during a crisis with the ability to implement and execute
  • Ability to interact effectively with all levels of management
  • Comfortable working in a federated model using influencing and supporting skills
  • Excellent communication and presentation skills
  • Excellent personal leadership skills - proven ability to build, develop and motivate a team
  • Proactive, well organised and results-oriented, with the ability to lead and participate in multiple projects simultaneously
  • Experience managing complex projects and providing solutions to business challenges
  • Prior experience in production or media, financial services or public safety industries preferred
  • Proven success in process improvement for large, complex operations
  • Strong skills using the Microsoft Office suite (Word, Excel, PowerPoint, etc.)

Additional Information
NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
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What are NBCUniversal Perks + Benefits

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

An Insider's view of NBCUniversal

What’s the vibe like in the office?

Exciting! We all pass the vibe check! Great conversations between all levels regardless of role or title.


Scrum Lead, Operations & Technology

What kinds of technical challenges do you and your team face?

We have multiple projects that are complex and require a good coordination of resources from multiple teams. While this is challenging, I have to give kudos to every member of our team that works very hard on these projects while working on day-to-day troubleshooting tasks.


Principal Site Reliability Engineer, Operations & Technology

How has your career grown since starting at the company?

I started at NBCU as a QA Analyst, testing the NBC Sports App on multiple Platforms, and in 2019, I was promoted to Sr. QA. During my time on this team, I supported Monday Night Football, 2 Superbowls and 4 Olympic Games (and even won an Emmy for the Rio Olympics in 2016!) In Feb of 2022, I moved to Peacock OneApp and I was promoted to manager.


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What unique initiatives do you have that encourage innovation?

I encourage my team to do research and approach their tasks from different perspectives. I reward success, but I also remind them that failure is a great learning experience.


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What are some social events your company does?

Our Employee Resource Groups have hosted such a variety of events, both virtually and in-person. I’ve had a chance to attend paint nights, pumpkin carving, one-on-one speed networking dates with other women in tech, movie premiere events and learning about different cultures/cuisines in celebration of AAPI month! There’s always something going on!


Software Engineer, Operations & Technology

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