Upwork
Upwork is the world’s work marketplace connecting businesses with independent talent.
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Director, AML Compliance & Operations

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Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives.

Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere.

Our Global Payments team is responsible for ensuring clients from anywhere in the world can pay, and freelancers located anywhere in the world can get paid. The future of work cannot happen without the ability to move money. Given our tremendous growth over the past year, we are expanding our team and are looking for a Sr. Manager / Director of our AML Compliance & Operations team to ensure that we implement the right controls and processes in place related to this money movement.

Specifically, we are seeking an action-orientated and strategic-thinker, who will be responsible for partnering with our Chief Compliance Officer to execute and implement our AML Program and Policy and to manage our day-to-day AML Operations teams.

Your Responsibilities:
  • Understand the changing BSA / AML regulatory landscape and identify changes to regulations and law and assess business impact, with legal partners
  • Provide BSA / AML subject matter expertise and input regarding changes to business processes and changes or additions to Upwork’s products / services
  • Organize and lead management of exception reporting and remediation of AML policy exceptions across Upwork
  • Lead AML-related projects and initiatives across Upwork’s cross-functional groups to close policy execution gaps related to AML Program and Policy
  • Manage the AML Operations teams and related processes (e.g. KYC exceptions, Enhanced Due Diligence)
  • Handle escalations from the AML Operations teams and work closely with the Chief Compliance Officer to decision escalations and report appropriately
  • Work closely with Data & Analytics to improve and enhance AML transactional risk models and develop any reporting requirements and dashboards
  • Lead the AML portion of the Third Party Risk Management process during vetting, onboarding, and renewals of vendors
  • Coordinate AML Compliance & Operations responses to various internal and external audit requests
  • Develop and maintain content for key AML / KYC training courses for key audiences throughout Upwork
What it takes to catch our eye:
  • Demonstrated experience in Anti-Money Laundering compliance at a financial services public company, legal or consulting firm
  • Advanced understanding the Bank Secrecy Act, AML regulations, and the USA PATRIOT Act
  • Experience in a supervisory or management experience
  • Proven experience working with senior leaders and influencing in a matrixed environment
  • Sound judgment and ability to recognize and deliver improvements to team operations
  • BSA/AML compliance subject matter experience and background
  • AML experience internationally
Come change how the world works.

At Upwork, you’ll shape talent solutions for how the world works today. We are a remote-first organization working together to create exciting remote work opportunities for a global community of professionals.  While we have physical offices in San Francisco and Chicago, currently we also support hiring of corporate full-time employees in 15 states in the United States. Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate full-time employees. 

Our vibrant culture is built on shared values and our mission to create economic opportunities so that people have better lives. We foster amazing teams, put our community first, and have a bias toward action. We encourage everyone to bring their whole selves to work and grow together through development opportunities, mentorship, and employee resource groups. Oh yeah, we’ve also got amazing benefits.

Check out our Life at Upwork page to learn more about the employee experience.   

Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.


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What are Upwork Perks + Benefits

Upwork Benefits Overview

Upwork proudly offers a comprehensive set of benefits to ensure employees are able to bring their whole selves to work. To allow for that, we aim to deliver world-class offerings and perks that cover your medical, dental, vision, emotional and family well-being. If you are an active, regular, full-time employee working a minimum of 20 hours per week you are eligible for all lines of coverage.

Culture
Volunteer in local community
In addition to company organized opportunities, we offer paid time off for volunteering at your favorite local organizations.
Partners with Nonprofits
The Upwork Foundation is Upwork's social impact arm–our goal is to make sure the future of work is inclusive, especially for communities at risk of being left behind by changing technology.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Someone's primary function is managing the company’s diversity and inclusion initiatives
Diversity Employee Resource Groups
Our employee resource groups include Up & Out (LGBTQ), Women at Upwork, Black Initiative Network, Que Tal (Latinx), Upwork Veterans, Upwork Family and Asian Professionals for Excellence.
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Upwork provides an annual HSA contribution. You may also contribute pre-tax dollars to a Health Care FSA and Dependent Care FSA account.
Disability Insurance
Upwork offers both short term disability (STD) and long term disability(LTD) insurance.
Dental Benefits
Upwork provides your dental coverage through MetLife with a PPO plan offering.
Vision Benefits
VSP Vision offers a broad array of services for employees at Upwork.
Health Insurance Benefits
We offer Anthem Blue Cross PPO and HSA plans and you may choose the best plan for you and your family.
Life Insurance
Life Insurance coverage of 2X up to $300,000. Employees can also purchase coverage for a Spouse/DP and child(ren).
Pet Insurance
Nationwide Pet Insurance now provides coverage to all pets within your life!
Wellness Programs
Upwork offers an on demand mental health platform, Ginger.IO, along with a parenting support tool, Cleo.
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Upwork offers a traditional pre-tax 401(K) along with an after-tax Roth IRA option.
401(K) Matching
Upwork matches 50% of every dollar contributed by employees into their 401(k) up to $5,000 per year. Employers match is fully vested after 1 year of service.
Company Equity
Upwork offers equity as part of our standard compensation package.
Employee Stock Purchase Plan
We allow qualified employees to purchase company shares at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Upwork offers dependent care flexible spending accounts. In addition, we offer a $100 monthly credit from Trusted for backup and emergency child care services.
Generous Parental Leave
Upwork provides employees time to bond with their newborn and family. We offer up to 12 weeks of fully Paid Parental Leave.
Remote Work Program
Upwork encourages a healthy work-life balance. For your convenience we allow you to work from home on Wednesdays.
Family Medical Leave
For eligible employees, FMLA provides up to 12 weeks of unpaid leave for any circumstances regarding your personal health condition or to take care of a family member.
Adoption Assistance
Upwork will reimburse up to $3,000 for eligible fertility or adoption related expenses per plan year.
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
The Upwork Foundation has asked that 1% of employees time be used for giving back to the community and volunteering.
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
You can elect up to max of $260 pre-tax for transit and parking. Upwork will match 50% of your pretax contributions each month.
Company Outings
Free Daily Meals
Upwork provides lunch on a daily basis from local Chicago restaurants.
Game Room
Stocked Kitchen
Upwork has a fully stocked kitchen including unlimited snacks, coffee, tea and all of the flavored LaCroix you can handle.
Happy Hours
Fitness Subsidies
We reimburse employees up to $50 per month for fitness related expenses. We have a corporate partnership with 24 Hour Fitness, but you can apply to your preferred gym or approved wellness expense.
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Promote from within
Time allotted for learning
Online course subscriptions available

An Insider's view of Upwork

What's something quirky about your company?

The best part of our company culture is our Work Online Wednesdays, it gives me a better understanding of the experiences many clients and freelancers have using Upwork to grow their business. It's also important to me that Upwork values championing the future of work by empowering its employees to work flexibly each week.

Maggie

Mid Market Account Executive

What's the biggest problem your team is solving?

The Enterprise team is solving for how organizations engage talent and how talent finds opportunity. In an "on-demand" economy, technology has changed the way we commute, lodge, and shop. The workforce is rapidly evolving and technology is fundamentally changing work now, too.

Mandela

Enterprise Account Executive

How does the company support your career growth?

I started my professional life in HR and due to the shifting labor market, I saw an opportunity to be part of something special with Upwork. I took a leap into the unknown as the second sales rep in the Chicago office. Fast forward a year and a half later, I’ve been able to grow my career from sales rep to leading the first Mid-Market sales team.

Angela

Sales Manager

How do you make yourself accessible to the rest of the team?

Making myself available before and after working hours demonstrates commitment to seeing them grow and succeed. Casual sit downs over coffee outside the office to get to know individual contributors and managers on a more personal level allow me to further understand what drives and motivates them inside and outside of work.

Natalie

VP, Enterprise Solutions

Jobs at Upwork
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Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. A pillar of Upwork growth strategy is to connect freelancers and

Marketing Recruiter

Upwork
Remote
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Talent Access team at Upwork brings extraordinary people to

Enterprise Account Executive

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Upwork Sales team brings our contingent staffing solutions to

Senior Sales Recruiter

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Upwork Sales team brings our Global on-demand talent platform

Senior Design Recruiter

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. We are looking for a Senior Technical Recruiter to support hiring

Program Manager, Upwork Professionals

Upwork
Remote
3 weeks ago
Upwork ProfessionalsProgram ManagerUpwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Do you want to work for a team

Strategic Associate Account Executive

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Upwork Sales team brings our contingent staffing solutions to

Senior Sales Recruiter

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The Upwork Sales team brings our Global on-demand talent platform

Senior Design Recruiter

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. We are looking for a Senior Technical Recruiter to support hiring

Lead Corp Tech IT Support Specialist

Upwork
Chicago, IL
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere As a part of Upwork’s Corporate Technology team, You will help

Director of Talent Acquisition - Product & Design

Upwork
Chicago, IL
2 days ago
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is how.

Vice President, Head of Global Public Policy and Government Relations

Upwork
Chicago, IL
1 week ago
Upwork (UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for an outstanding leader ready for a newly-formed

Vice President, Head of Global Public Policy and Government Relations

Upwork
Remote
1 week ago
Upwork (UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for an outstanding leader ready for a newly-formed

Vice President, Head of Global Public Policy and Government Relations

Upwork
Remote
1 week ago
Upwork (UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for an outstanding leader ready for a newly-formed

Paid Acquisition Specialist

Upwork
Remote
1 week ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Paid Acquisition Specialist, you will join the Acquisition

Paid Acquisition Specialist

Upwork
Chicago, IL
1 week ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As the Paid Acquisition Specialist, you will join the Acquisition

Senior Sales Manager, Managed Services

Upwork
Chicago, IL
1 week ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. The role of Senior Sales Manager, Managed Services will focus on

Lead Product Designer - Client Growth

Upwork
Remote
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As a Lead Product Designer on our team, you will drive innovative

Technical Marketing Manager

Upwork
Remote
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork’s Marketing Automation team is responsible for lifecycle

Product Manager, Data Standardization

Upwork
Remote
2 weeks ago
Upwork is looking for a Product Manager who is passionate about enabling people across the globe to find each other and collaborate. You will be a part of the team responsible for Data Standardization, where talent and clients build relationships and do meaningful work together.

Senior Engineering Manager, AdTech

Upwork
Remote
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. We’re building a new AdTech team to build out Upwork’s Ad products

Sr. Human Resource Business Partner - Sales & Marketing

Upwork
Remote
2 weeks ago
We are looking for a strong HR Business Partner to build a culture of engagement and drive business results by delivering measurable and sustained value-added solutions. As a consultative and trusted advisor to all levels of our management team, you will be the first point of contact on numerous day-to-day HR matters. Are you a champion of driving diversity, inclusiveness and belonging in the workplace? Do you have a passion for the people side of business and love helping people reach their potential? If you said yes to any of these, you can make a meaningful contribution in this role

Director of Pricing & Monetization Strategy

Upwork
Remote
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As Director of Pricing and Monetization Strategy, you will be the

Senior Product Manager, Talent Growth

Upwork
Chicago, IL
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork is looking for a Senior Growth Product Manager to make Upwork

Senior Product Marketing Manager

Upwork
Chicago, IL
2 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. As a Senior Product Marketing Manager, you’ll be in a lead role of a

Strategic Marketing Alliances Manager

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the world’s work marketplace. We help connect companies large and small with top independent talent from around the world. Simply put, our mission is to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled independent professionals who want the freedom of working anytime, anywhere. Upwork’s Field and Event Marketing team is seeking a motivated,

Senior Product Designer - Community

Upwork
Remote
3 weeks ago
Upwork ($UPWK) is the leading tech solution for companies looking to hire the best talent, maintain flexibility, and get more done. We’re passionate about our mission to create economic opportunities so people have better lives. Every year, more than $2 billion of work is done through Upwork by skilled professionals who want the freedom of working anytime, anywhere. Top companies connecting with extraordinary talent around the globe? Upwork is

Director of Talent Acquisition - Product & Design

Upwork
Remote
4 days ago
Your Responsibilities: Drive strategy: You will partner closely with the Product and Design leadership team, along with multiple cross-functional teams including the Office of Diversity, Inclusion & Belonging to steer a recruiting strategy that’s driven by the goal of delivering the worlds most diverse workforce at scale. You translate business needs into strategy and drive quantifiable outcomes with greater predictability. Grow hiring accountability: Align the Product and Design recruiting team’s processes and assess growth opportunities and weaknesses by using quantitative and qualitative data. Drive coordinated action and accountability from all partners in our hiring ecosystems so that we’re poised to hire the absolute best people to drive our mission forward. Build positive relationships: Collaborate across the company and work closely with the Product & Design teams’ HR Business Partners to ensure we’re crafting sourcing and hiring efforts that address the needs of our partners while scaling for the future of Upwork.

Director of Talent Acquisition - Product & Design

Upwork
Remote
4 days ago
Your Responsibilities: Drive strategy: You will partner closely with the Product and Design leadership team, along with multiple cross-functional teams including the Office of Diversity, Inclusion & Belonging to steer a recruiting strategy that’s driven by the goal of delivering the worlds most diverse workforce at scale. You translate business needs into strategy and drive quantifiable outcomes with greater predictability. Grow hiring accountability: Align the Product and Design recruiting team’s processes and assess growth opportunities and weaknesses by using quantitative and qualitative data. Drive coordinated action and accountability from all partners in our hiring ecosystems so that we’re poised to hire the absolute best people to drive our mission forward. Build positive relationships: Collaborate across the company and work closely with the Product & Design teams’ HR Business Partners to ensure we’re crafting sourcing and hiring efforts that address the needs of our partners while scaling for the future of Upwork. Demonstrate the impact of hiring efforts: Work with a cross-section of internal partners to build our business systems and processes that combine to support and carry the business forward. Continuously experiment and evolve: Use experience, external data and internal data to benchmark our practices and identify emerging trends for us to consider.

Director, AML Compliance & Operations

Upwork
Chicago, IL
1 week ago
Our Global Payments team is responsible for ensuring clients from anywhere in the world can pay, and freelancers located anywhere in the world can get paid. The future of work cannot happen without the ability to move money. Given our tremendous growth over the past year, we are expanding our team and are looking for a Sr. Manager / Director of our AML Compliance & Operations team to ensure that we implement the right controls and processes in place related to this money movement.

Associate Marketing Manager - ABM

Upwork
Chicago, IL
1 week ago
At Upwork, we are looking for an Associate Manager to grow our Account Based Marketing (ABM) team. The ABM program’s mission is to fuel growth within our top business customers through high-touch, customizable campaigns. In this role, you will be the strategic consultant to Sales partners on your client list and be responsible for driving high-impact campaigns to support a shared account growth strategy. 

Associate Marketing Manager - ABM

Upwork
Remote
1 week ago
You will work closely with multiple cross-functional partners within Sales, Customer Success, Sales Enablement, Events, Content Marketing, Marketing Automation, Creative, and Analytics to immerse yourself in your client accounts, identify opportunities, execute campaigns, measure impact, and share learnings.  This exciting new role will help shape a growing and high-visibility program for Upwork. This is a great fit if you: have strong interpersonal skills, thrive working in a dynamic environment, and you can balance critical thinking, creative problem solving, and exceptional organization and follow-through. This role will report directly to the Head of Customer ABM.

Director, AML Compliance & Operations

Upwork
Remote
1 week ago
Understand the changing BSA / AML regulatory landscape and identify changes to regulations and law and assess business impact, with legal partners Provide BSA / AML subject matter expertise and input regarding changes to business processes and changes or additions to Upwork’s products / services Organize and lead management of exception reporting and remediation of AML policy exceptions across Upwork Lead AML-related projects and initiatives across Upwork’s cross-functional groups to close policy execution gaps related to AML Program and Policy

Director, AML Compliance & Operations

Upwork
Remote
1 week ago
Understand the changing BSA / AML regulatory landscape and identify changes to regulations and law and assess business impact, with legal partners Provide BSA / AML subject matter expertise and input regarding changes to business processes and changes or additions to Upwork’s products / services Organize and lead management of exception reporting and remediation of AML policy exceptions across Upwork Lead AML-related projects and initiatives across Upwork’s cross-functional groups to close policy execution gaps related to AML Program and Policy