JOB SUMMARY
The Dir, Self-Service Platforms will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). Accountable for delivering software solutions within the broader SSPP organization, the Dir, Self-Service Platforms will lead front-end application development teams. Responsible for developing a high performing. Success will be measured by the velocity of products launched and customer satisfaction achieved.
This position is eligible to work in a hybrid work model (combination of in-office and remote days)
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Oversees a highly functional team of 20+ developers and testers, responsible for all aspects of front-end software development for one or more Self-Service applications.
Leads UI software development for customer-facing applications supporting Spectrum customers.
Use metrics and reporting to take action to ensure application health and performance.
Leverage continuous improvement processes to achieve high performing delivery teams.
Solves customer problems through elegant and functional user interfaces.
Holds self and team accountable to software delivery commitments.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the technical execution and decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Sets objectives to deliver on business and personal outcomes for self and staff.
Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Possess a deep technical knowledge of front-end UI development
Hands on experience in architecture, design and performance optimization of customer facing applications
Strong understanding and application of software development design patterns
Hands on experience developing software in multi-layered, distributed architecture
Data driven decision making and strong analytical skills
Direct leadership experience working within multiple UI technology stacks including HTM5/JS and mobile
Understands where the customer and industry is going and how our products must adapt to meet those needs
Expert ability to analyze, interpret and present data
Expert ability to manage complex and diverse projects
Strong business acumen and sense of urgency to achieve business results
Strong problem resolution techniques, ability to find solutions
Strong presentation tool skills, including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Education
Bachelor's degree in technical field such as engineering or computer science or relevant work experience.
Related Work Experience Number of Years
Experience Leading Complex Projects 8
Experience in Application Development Process 8
Team (Direct Staff) Leadership 5-7
Budget Management 2-5
WORKING CONDITIONS
Office environment MPD737 301486-3 301486BR