Director, Self-Service Platforms
JOB SUMMARY
The Dir, Self-Service Platforms will play a crucial technical leader role within Self-Service Products and Platforms (SSPP). Accountable for delivering software solutions within the broader SSPP organization, the Dir, Self-Service Platforms will lead front-end application development teams. Responsible for developing a high performing. Success will be measured by the velocity of products launched and customer satisfaction achieved.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and enhance the customer experience.
Deliver solutions, within budget and pursuant to business constraints.
Oversees a highly functional team of 20+ developers and testers, responsible for all aspects of front-end software development for one or more Self-Service applications.
Identify new projects and priorities, constantly validating that the team is aligned and focused on delivering outcomes.
Responsible for the technical execution and decisions for all software solutions created (includes information architecture, software architecture, software design, testing, automation, analytics and instrumentation).
Responsible for the quality and performance of all software solutions created.
Develop an organization that supports outcome delivery, resolving technical debt, responding to production issues, improving quality, and investing in speed and team autonomy.
Partner with internal and external organizations to receive input and to build alignment on technical execution of solutions.
Leverage centralized organizations and functions appropriately and where it brings increased efficiency to the team.
Align team to departmental defaults such as instrumentation, universal design, brand and experience consistency as well as advocate for deviations from defaults where beneficial to the team.
Develops processes for cross-functional skills development within team.
Manage high performing teams by leading, developing, training and providing effective coaching to attract and foster talent.
Uphold team operating rhythm to enable data-driven iterative improvement. Ensure that the team is changing and iterating as a cohesive, inclusive unit.
Create routine communications for executive consumption regarding roadmap delivery, platform/feature quality and team performance.
Develop and operationalize a communication plan that ensures alignment with internal and external teams.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Possess a deep technical knowledge of client-side and API development
Hands on experience in architecture, design and performance optimization of applications
Data driven decision making and strong analytical skills
Direct leadership experience working within multiple UI technology stacks including HTM5/JS and mobile
Understands where the customer and industry is going and how our products must adapt to meet those needs
Expert ability to analyze, interpret and present data
Expert ability to manage complex and diverse projects
Strong business, strategic and organizational acumen
Strong business acumen and sense of urgency to achieve business results
Strong problem resolution techniques, ability to find solutions
Strong presentation tool skills, including MS Excel and PowerPoint
Strong communication skills, verbal and written, for internal and external customers
Ability to balance conflicting resource demands and internal pressures with focus towards business priorities
Ability to communicate effectively orally and electronically
Ability to make decisions and solve problems while working under pressure
Ability to develop, communicate and implement strategies and tactics
Ability to manage and deliver against several initiatives simultaneously
Ability to supervise and motivate others
Ability to prioritize and organize effectively
Education
Bachelor's degree in technical field such as engineering or computer science or relevant work experience.
Related Work Experience
8 years of Experience Leading Complex Projects
8 years of Experience in Application Development Process
5-7 years of Team (Direct Staff) Leadership
2-5 years of Budget Management
WORKING CONDITIONS
Office environment MPD737 301486-4 301486BR
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
The pay for this position has a minimum of $120,700.00. The actual salary offer may be higher as we carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.