Basis Technologies
Hybrid

Dir, Client & Media Services (Remote Optional)

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WHO WE ARE 


Basis Technologies delivers software and services to automate digital media operations for more than 1,000 leading agencies and brands. 


Our comprehensive ad tech platform, Basis, supports the planning, reporting, and financial reconciliation of direct, programmatic, search, and social media, all in one place. 


We are deeply committed to building software that will change the ad tech industry for the better and are equally dedicated to building an inclusive culture of highly motivated individuals who create a positive and supportive environment together. We invest in our culture and support our employees so they can do their best work. 


Basis Technologies is headquartered in Chicago, with beautiful offices also in Toronto, Dallas, Denver, and New York to name a few. Our employees have the flexibility to work in one of our office locations, completely remote, or a hybrid of the two. Please note, we are hiring on a remote working basis only in the U.S. and Canada.


ABOUT THE TEAM


With Raving Fan service at the center of their work, Basis Technologies' Client and Media Services team researches, plans, and buys media for agencies and brands. Basis is at the foundation of all their tasks—from research and vendor communication, to optimization and campaign visualization – and everything in between. This strategic and focused team shares the common goal of helping their clients to become smarter, faster and more effective at what they do.


WAYS YOU’LL CONTRIBUTE


This position will report into the VP, Client & Media Services, and will be responsible for managing a team of digital media specialists and associates that develop and execute media recommendations on behalf of clients. As the Director of Client and Media Services, you will regularly attend and contribute to client meetings, offering points-of-view, recommendations and ideas for optimizing campaign performance and digital media budgets. You will also contribute by:

  • Working with the team to ensure high levels of client satisfaction are delivered
  • Driving client retention, supporting revenue growth and guiding the digital media specialists to align client objectives with KPIs to drive optimal campaign performance
  • Guiding conversations and helping your team plan and execute holistic media strategies using both site direct and programmatic buys
  • Participating in client RFPs and daily requests by identifying, evaluating, brainstorming and recommending new opportunities alongside the team.
  • Providing strategic direction and dissemination of work to assigned team
  • Developing a strong partnership with the client development team and account leads
  • Prioritizing client needs and being resourceful while finding solutions to solve client problems
  • Contributing to the team’s knowledge through identifying training needs and providing input for educational initiatives
  • Delivering exceptional client service, with ability to be the face of Basis to clients for specific accounts
  • Conducting 1:1 meetings with direct reports and onboarding new hires
  • Contributing to the team’s knowledge base through hands-on mentoring, training, and participation in regional calls/meetings
  • Leading by example, supporting Basis' values and positively contributing to the culture

WHAT YOU BRING TO THE TABLE

  • 5 years of experience in digital media planning and buying, including site direct and programmatic
  • Holistic understanding of the digital media landscape including search, social, and programmatic
  • Prior experience leading and managing a team of direct reports
  • Proven track record of leadership/mentoring
  • Proven communication and negotiation skills
  • Heavy attention to detail
  • Proven organization skills
  • Eager to learn
  • Strategic thinking and proactive client servicing skills
  • Strong issue resolution and problem-solving capabilities
  • Ability to work well in a cross functional team environment
  • Professional and advanced skills in Excel

BONUS POINTS

  • Bachelor’s degree
  • Prior experience within the AdTech industry

#LI-Remote 


ANYTHING ELSE? 


Don't think you have all the skills required for this role? That's okay, we recognize that experience can be built in many ways. If you have relevant skills that are not reflected in your resume, we welcome your candidacy and encourage you to share more in an optional cover letter, even if your experience doesn’t match our exact requirements.


LIFE WITH BASIS TECHNOLOGIES


We take care of our people and believe that our success depends on the growth and well-being of each one of our team members.


We provide a thoughtful perks and benefits package including competitive 401k/RRSP matching, mental health support, a funded health savings account, paid sabbatical, generous parental leave, a flexible work environment and time off policy, and more. 


We are proud to be an equal opportunity employer are committed to building teams that are diverse in thought, perspective, and culture. We celebrate all team members regardless of gender identity, sexual orientation, race or cultural background, religion, disability, and age. Our employee-led communities enrich our culture of uniqueness, inclusivity, and empowerment. 

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What are Basis Technologies Perks + Benefits

Basis Technologies Benefits Overview

While our people work to change an industry, we reward them with industry-leading perks. It’s about making sure our employees feel happy, healthy, and fulfilled when they come to work.

Culture
Volunteer in local community
Centro offers each employee one day per calendar year to use for community work or volunteering opportunities. Local offices regularly organizes group volunteer activities for employees.
Partners with nonprofits
Centro partners with local non-profit organizations to support various causes and to organize group volunteer events for employees.
Open door policy
OKR operational model
Team based strategic planning
Pair programming
Open office floor plan
4-day work week
Each Friday, through the end of 2023, Basis alternates between a half day or full day flex. So if deadlines are met and there are no urgent client needs, our employees are free to be offline.
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Flexible work schedule
Remote work program
Diversity
Documented equal pay policy
Dedicated diversity and inclusion staff
Mandated unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity employee resource groups
Hiring practices that promote diversity
Diversity recruitment program
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Company equity
Employee stock purchase plan
Performance bonus
Charitable contribution matching
Pay transparency
Child Care & Parental Leave Benefits
Childcare benefits
Generous parental leave
Family medical leave
Adoption Assistance
Return-to-work program post parental leave
Company sponsored family events
Fertility benefits
Basis provides all employees with access to Maven, a full-service digital clinic for individuals and couples growing their families.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Paid volunteer time
Sabbatical
Paid holidays
Paid sick days
Flexible time off
Bereavement leave benefits
Company-wide vacation
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Company-sponsored happy hours
Fitness stipend
Home-office stipend for remote employees
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Promote from within
Mentorship program
Continuing education stipend
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Paid industry certifications

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