CarGurus
CarGurus is on a mission to transform how shoppers find cars and how sellers find buyers.
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Digital Retail Performance Manager at CarGurus

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Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

As a Digital Retail Performance Manager, you will experience dealership operations firsthand by working on-site in Lexington, NC with a trusted and loyal CarGurus dealer partner to pilot the CarGurus Concierge Program. You will be responsible for testing digital retail product effectiveness, evaluating CarGurus lead handling, and optimizing the online to offline consumer experience. Through effective and efficient partner relations and customer service, the Digital Retail Performance Manager will uncover best practices for digital retail lead flow, act as the customer concierge through the vehicle sale, identify areas of opportunity for the dealer and CarGurus simultaneously, and provide insights about dealership technology and processes relevant to digital retail. Our goal is to drive value and improve consumer experience for the dealer, increasing volume of positive dealer reviews and consolidating consumer touchpoints through the purchase process.

What You'll Do:
  • Partner with Digital Retail and other key team members to ensure the successful launch and optimization of digital retail products by acting as a CarGurus representative within a dealership partner
  • Act as an on-site concierge for digital retail CarGurus leads- shepherding consumers through the dealership sales process and coordinating delivery logistics
  • Collaborate with dealership staff to gather CarGurus lead data and overall sales statistics to measure CarGurus Concierge Program effectiveness
  • Own the overall CarGurus digital retail lead lifecycle by reducing the time to close sales and growing the CarGurus digital retail leads closing ratio
  • Be data-driven in quantifying the value of our service to our dealer partner by identifying opportunities for growth and improved results

We are looking for the ideal candidate to be on-site at the dealer location in Lexington, NC for the duration of the program.

Who You Are:
  • 5+ years in a customer/consumer facing role
  • Prior automotive dealership experience, any role
  • Ability to operate with a high level of autonomy and thrive in ambiguity
  • Derive great personal and professional satisfaction from helping customers adopt new tools and technology
  • Strong sense of customer service and engagement
  • Ability to effectively convey new concepts and foster adoption of new tools
  • Comfortable compiling & speaking to data/performance metrics
  • Great organizational & problem-solving abilities
  • Proven track record to work cross-functionally and reconcile direction from multiple stakeholders
  • Able to adapt to change within a constantly evolving business environment

We recognize that flexibility plays a critical role in enabling our people to thrive in both their personal and professional lives. We currently welcome Gurus into our Cambridge, MA office on a voluntary basis but do not require employees to physically be in the office. We will adopt a hybrid working model when health experts and government officials in our local communities deem it safe to do so. Specific arrangements within this model will be up to team leaders’ discretion; we encourage you to discuss your questions and needs during the interview process.

All US CarGurus employees are required to provide proof of full vaccination against COVID-19, unless they have an approved medical or religious accommodation. This helps us to safeguard the health of our employees and their families, our customers and visitors, and the community at large.

#LI-Hybrid

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What are CarGurus Perks + Benefits

CarGurus Benefits Overview

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

Culture
Volunteer in local community
CarGurus participates in local volunteer activities such as the The Boston Children's Hospital Corporate Cup Challenge, The Freedom Run 5k, etc.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
CarGurus has committees that are re-elected annually and manage events and programs such as the Charitable Giving Committee, Community Council.
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity Employee Resource Groups
We actually pay employees who serve on our Diversity Advisory Council, as well as those who raise their hands to lead one of our 6 Employee Resource Groups (ERGs).
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
A free subscription to the Headspace app is provided. We encourage teams to avoid meetings on Wednesday mornings to give people a midweek break, and have several mental health days off each year.
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
CarGurus offers company equity in the form of Restricted Stock Units.
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We offer adoption assistance of up to $10K per adoption.
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Sabbatical
We provide a 1-month sabbatical after 5 years, and another after 10, which people use to take dream vacations, go to playoff games, etc.
Paid Holidays
Paid Sick Days
We have unlimited sick leave and personal days, which is great if you have a dentist appointment, have an electrician or plumber coming by, a parent-teacher conference, etc.
Perks & Discounts
Beer on Tap
Casual Dress
We do not have a dress code at CarGurus; we want people to feel like they can come to work as their authentic selves.
Commuter Benefits
Our commuter benefits cover 100% of your parking, train fare, and other expenses depending on how you travel to work. If you do walk or bike to the office, you are entitled to a $150 bonus quarterly.
Company Outings
Free Daily Meals
In-office employees are provided with a fully-catered lunch on every day of the week.
Game Room
Stocked Kitchen
Happy Hours
Parking
CarGurus employees don't worry about where they will park — we have an on-site garage and parking subsidy.
Recreational Clubs
Fitness Subsidies
A free gym membership and reimbursement of up to $300 for fitness or weight-loss related expenditures, including a free subscription to the Studio Sweat fitness app.
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We offer tuition reimbursement of up to $10K.
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Online course subscriptions available
Paid industry certifications

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