The Walt Disney Company
Create the Tech Behind Our Magic
New York City, NY

Digital Media Support Engineer at The Walt Disney Company

| New York City, NY
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The Digital Media Support Engineer is responsible for the support and development of the Editing, Streaming, Graphics and Production facilities in New York. This encompasses the evaluation and build of new technology solutions, assist with or coordinate project tasks and provide technical support for the content creation and distribution of ABCNews daily broadcasts, digital live stream and delivery to streaming partners and VOD.
Responsibilities :
  • Build, maintain and support all post production facilities for ABCNews
  • Build, maintain and support NVision router control system and baseband workflows
  • Build, maintain and support VOD, streaming, radio and broadcast workflows
  • Develop and maintain technical solutions to create efficiencies in content acquisition and distribution
  • Contribute to or lead system sustainment and upgrade projects
  • Work closely with our Operation teams to develop workflow solutions for their business needs
  • Interface with vendors in troubleshooting efforts
  • Create "how to" documentation for users and peers
  • Create technical drawings

Basic Qualifications :
  • Experience working in a broadcast environment
  • Strong computer/networking knowledge
  • Strong verbal and written communication skills with both technical and non-technical people
  • Self-starter who works well with minimal supervision
  • Strong organizational skills
  • Ability to learn and adapt to new technology
  • Flexible work hours, we are a 24/7 facility with evening, weekends and holidays work hours
  • Works well under pressure
  • Team player
  • Demonstrated ability to plan, develop, install and manage a variety of systems specific to editing and graphics creation
  • Demonstrated troubleshooting skills - combine critical thinking, logic, analytic reasoning, research and experience
  • Demonstrated ability building and maintaining virtual machines and physical servers
  • Minimum of 3 year's experience with baseband and IP video signal processing, transport and broadcast transmission equipment
  • Troubleshooting and debugging various OS, DLL management, compatibility errors, boot issues and application and system errors
  • Demonstrated skills in scripting
  • Working knowledge of active directory and group policy

Preferred Qualifications:
  • Working knowledge of VLAN's, Layer 2 & 3, IP addressing, route tables and domain administration
  • Understanding of cloud computing terminology and infrastructure
  • Avid Certified Support Representative for Media Composer, Nexis, Media Central and Interplay
  • Working knowledge of shared storage and Asset Management systems
  • Demonstrated ability in configuring and troubleshooting Adobe CC
  • Demonstrated skills with file-based automation from vendors such as Vantage, BPM or Pulse IT
  • 2 + years project management experience
  • Working knowledge of virtual desktop implementations and remote workflow technologies
  • Demonstrated skill adapting and improving workflows using technology

Required Education :
  • Technical/Vocational school training or certificate or degree in Engineering, Computer or Electronic Technology

Additional Information :
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Technology we use

  • Engineering
    • .NETLanguages
    • C++Languages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JSFFrameworks
    • MeteorFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks

What are The Walt Disney Company Perks + Benefits

The Walt Disney Company Benefits Overview

Because our employees and cast members are at the heart of everything we do, Disney offers a competitive total rewards package that includes pay, health and savings benefits, time-off programs, educational opportunities and more. Together, these rewards make up a comprehensive package that help you live your best life, grow personally and professionally and take advantage of the special extras that only Disney can provide.

Eligibility for certain reward programs will vary based on your job status, work location and/or the terms of any applicable collective bargaining agreement.

Volunteer in local community
Partners with Nonprofits
Dedicated Diversity/Inclusion Staff
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days

An Insider's view of The Walt Disney Company

How does the company support your career growth?

Over my 13 years with the company, I’ve had passionate leaders and colleagues with diverse backgrounds who have taught me and given me opportunities to expand into areas I never thought possible. You have the freedom to take career risks and apply your previous experience in ways you may not anticipate.


Product Management Director

What is your vision for the company?

Disney has always been at the heart of the evolution of the media industry, and technology is an essential part of that. The way that we tell and consume stories in the future is going to be completely different than it is today, and The Walt Disney Company is uniquely positioned to shape and create that future.


SVP/Chief Technology Officer, The Walt Disney Studios

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