The Digital Media Support Engineer is responsible for the support and development of the Editing, Streaming, Graphics and Production facilities in New York. This encompasses the evaluation and build of new technology solutions, assist with or coordinate project tasks and provide technical support for the content creation and distribution of ABCNews daily broadcasts, digital live stream and delivery to streaming partners and VOD.
Responsibilities :

• Build, maintain and support all post production facilities for ABCNews
• Build, maintain and support NVision router control system and baseband workflows
• Build, maintain and support VOD, streaming, radio and broadcast workflows
• Develop and maintain technical solutions to create efficiencies in content acquisition and distribution
• Contribute to or lead system sustainment and upgrade projects
• Work closely with our Operation teams to develop workflow solutions for their business needs
• Interface with vendors in troubleshooting efforts
• Create "how to" documentation for users and peers
• Create technical drawings

Basic Qualifications :

• Experience working in a broadcast environment
• Strong computer/networking knowledge
• Strong verbal and written communication skills with both technical and non-technical people
• Self-starter who works well with minimal supervision
• Strong organizational skills
• Ability to learn and adapt to new technology
• Flexible work hours, we are a 24/7 facility with evening, weekends and holidays work hours
• Works well under pressure
• Team player
• Demonstrated ability to plan, develop, install and manage a variety of systems specific to editing and graphics creation
• Demonstrated troubleshooting skills - combine critical thinking, logic, analytic reasoning, research and experience
• Demonstrated ability building and maintaining virtual machines and physical servers
• Minimum of 3 year's experience with baseband and IP video signal processing, transport and broadcast transmission equipment
• Troubleshooting and debugging various OS, DLL management, compatibility errors, boot issues and application and system errors
• Demonstrated skills in scripting
• Working knowledge of active directory and group policy

Preferred Qualifications:

• Working knowledge of VLAN's, Layer 2 & 3, IP addressing, route tables and domain administration
• Understanding of cloud computing terminology and infrastructure
• Avid Certified Support Representative for Media Composer, Nexis, Media Central and Interplay
• Working knowledge of shared storage and Asset Management systems
• Demonstrated ability in configuring and troubleshooting Adobe CC
• Demonstrated skills with file-based automation from vendors such as Vantage, BPM or Pulse IT
• 2 + years project management experience
• Working knowledge of virtual desktop implementations and remote workflow technologies
• Demonstrated skill adapting and improving workflows using technology

Required Education :

• Technical/Vocational school training or certificate or degree in Engineering, Computer or Electronic Technology

Additional Information :
DISNEYTECH