Desktop Support Technician

| Oklahoma City, OK | Hybrid
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Summary
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experience. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference.
The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. We were recently names in the Oklahoman's Top Workplaces for 2016. If you are ready for this challenge, we are ready for you!
We are currently seeking a full-time desktop support technician. This position is responsible for imaging, configuration, patching and deployment of all Hyatt workstations and applications. This position would assist with new hire onboarding and off boarding tasks. This position would triage and support Hyatt colleagues reporting technical issues via our internal ticketing system.
Essential Functions:

  • Provide level 1 support for colleague's requests for Shared Services systems and applications using internal ticketing system.
  • Schedules and performs regular software and hardware maintenance.
  • Follows appropriate standards of PC configurations and software installations.
  • Establishes priorities for daily, weekly and monthly projects and related tasks based on business needs to meet deadlines.
  • Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows 10 and Microsoft Windows Server Operating Systems.
  • Maintaining internal software/hardware inventory systems.
  • Assisting with general IT needs as directed from the IT Manager.
  • Handles IT projects as needed from direction of IT Manager.


Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications
Experience

  • 2-3 years of related IT experience


Education

  • Associates degree in computer science, MIS, or related field OR a valid computer, technical support, or networking certificate from a technical trade school.


Certificates, Licenses, Registrations

  • CompTIA A+, CompTIA Network+, or equivalently IT certifications


Computer Skills Needed to Perform this Job

  • Knowledge of Microsoft 10, Microsoft Windows Server 2012, 2016, and 2019, Microsoft Office Suite, VM/Hyper-V Virtualization, Microsoft Active Directory
More Information on Hyatt
Hyatt operates in the Hospitality industry. The company is located in Chicago, IL. Hyatt was founded in 1957. It has 37000 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Open office floor plan. To see all jobs at Hyatt, click here.
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