Summary
We are pleased that you are exploring Hyatt Hotels Corporation. Hyatt is a place where high expectations aren't just met- they're exceeded. We believe our customers select Hyatt because of our caring and attentive associates who work hard to provide efficient service and meaningful experience. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. At Hyatt, we care for people so they can be their best. Our commitment to Diversity is best evidenced by our focus on company-wide diversity initiatives. We continue to be recognized as one of America's best companies for minorities. Associates of Hyatt are given the tools from the first day to make a difference.
The Hyatt Shared Service Center provides accounting and customer support for over 150 Hyatt Hotels in North America and Latin America. Hyatt associates work in an environment that demands exceptional performance, yet reaps great rewards- whether it's career opportunities, job enrichment or a supportive working environment. We were recently names in the Oklahoman's Top Workplaces for 2016. If you are ready for this challenge, we are ready for you!
We are currently seeking a full-time desktop support technician. This position is responsible for imaging, configuration, patching and deployment of all Hyatt workstations and applications. This position would assist with new hire onboarding and off boarding tasks. This position would triage and support Hyatt colleagues reporting technical issues via our internal ticketing system.
Essential Functions:

Provide level 1 support for colleague's requests for Shared Services systems and applications using internal ticketing system.
Schedules and performs regular software and hardware maintenance.
Follows appropriate standards of PC configurations and software installations.
Establishes priorities for daily, weekly and monthly projects and related tasks based on business needs to meet deadlines.
Apply or assist in operating system patches, application updates, and approved corporate software tools for Microsoft Windows 10 and Microsoft Windows Server Operating Systems.
Maintaining internal software/hardware inventory systems.
Assisting with general IT needs as directed from the IT Manager.
Handles IT projects as needed from direction of IT Manager.

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Qualifications
Experience

2-3 years of related IT experience

Education

Associates degree in computer science, MIS, or related field OR a valid computer, technical support, or networking certificate from a technical trade school.

Certificates, Licenses, Registrations

CompTIA A+, CompTIA Network+, or equivalently IT certifications

Computer Skills Needed to Perform this Job

Knowledge of Microsoft 10, Microsoft Windows Server 2012, 2016, and 2019, Microsoft Office Suite, VM/Hyper-V Virtualization, Microsoft Active Directory

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Becca Flynn

Principal Product Manager

Trusting employees to build new experiences

Becca Flynn is a Principal Product Manager on Hyatt’s digital team, which is responsible for the guest and loyalty program member journey on hyatt.com and in the World of Hyatt mobile app. The best part? Hyatt trusts its colleagues to innovate, collaborate and try new things. “We have a weekly series called ‘Test Kitchen’ where teams and individuals are encouraged to share informal demos of anything they are working on or exploring,” Flynn said. “All teams are encouraged to constantly experiment!”

Our team gets to define the future architecture of hyatt.com, and also create rewarding, best-in-class digital experiences for our guests and members.

Ronisha Goodwin

Senior Manager of DEI

Fostering inclusive environments for all

“The Change Starts Here initiative is Hyatt’s commitment to fighting systemic racism and achieving equality through three focus areas: who we employ, develop and advance; who we support; and who we buy from and work with,” Goodwin said. “This builds on Hyatt’s more than 60-year history of fostering environments where all individuals feel welcome in our hotels.” Goodwin has helped Hyatt identify over 150 Black suppliers and achieve over $1 million in spending with Black suppliers so far in 2021. “I’m really proud of the work we are doing in support of this initiative,” Goodwin said.

Currently we have eight Diversity Business Resource Groups, and each group is open to both those who identify as a member of that group and those who aim to serve as allies.

Chris Graver

Director of Development – Mobile Apps

Building careers through investment and passion

Part of being a visionary leader is investing in the professional growth of all colleagues. “At Hyatt, we are finalizing a new career framework that will define a fully technical career path in engineering that parallels managers all the way up to VP,” Graver said. “Leaders can help create a plan for colleagues to achieve their goals, and we provide an ever-growing slate of online classes and also encourage developers to attend technical conferences.”

I’m excited to be able to grow our teams the right way – so that Hyatt appeals to talented and passionate individuals who would love to join in on our work.

What are some social events your company does?

At Hyatt, we love to connect with our guests and customers — and with each other. We host various events throughout the year, from company-wide Diversity Business Resource Group (DBRG) activities like this year’s virtual Black History Month Celebration featuring Debbie Allen, to team-led events such as virtual breakfast clubs and happy hours.

Danielle

Director, Performance Optimization

How do you collaborate with other teams in the company?

Our cross-functional collaboration is built on trust and transparency, and we work together in many different ways, from video calls to brainstorming sessions, weekly “open office” hours, shared creative boards, and more. At Hyatt, collaboration is key and our teams are constantly evolving our ways of working to advance our purpose of care.

Hannah

Manager, eCommerce Product Development

How has your career grown since starting at the company?

My role has transformed and expanded since I began at Hyatt — in my case, as a bellhop in New Zealand at the age of 19. Since that time, my Hyatt roles have taken me to Germany and to the Hyatt Hub in Chicago, where I now manage an incredible team. Hyatt is a place that’s ripe with opportunity — where your drive and passion can take you far.

Daniel

Director, Digital Content & Asset Management

How do your team's ideas influence the company's direction?

Hyatt’s teams of designers, engineers, and product managers are organized around moments in the guest journey, and it’s their research and their ideas that go into nearly every decision we make about the digital products we bring to life. Our agile approach and guest-centricity enable ideas that shape the business.