At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans.
By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system.
LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There's an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life's best work.(sm)
Positions in this function provide technical support to the enterprise. This function includes employees working on incident management response and restoration; determination of issue priority, provisioning, and service request fulfillment; installations, upgrades, and releases / deployments; and problem management analysis and resolution. It also includes data center construction, operations, and maintenance employees.
Please Note: In order to be considered for this position, you must be able to obtain an SF86 Position of Trust which is only available to U.S. Citizens. Our Facilities Security Officer will initiate this process post-offer acceptance. Failure to obtain this will result in termination from this role.
Working Schedule:This is a full-time position that supports 24/7 coverage; the work schedule will be either 1st or 2nd and include at least one weekend day per week.
You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:

• Receive, troubleshoot and respond to routine and non - routine Help Desk requests via phone calls or e - mails in a 24 / 7 environment
• Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
• Educate end - users on how to resolve various hardware and software problems
• Act as front - end support for all incoming technical issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy Escalate complex issues and non - IT related problems to the appropriate department
• Educate end - users on how to resolve various hardware and software problems
• Act as escalation point for incoming issues and problem resolution. Escalate issues as necessary to appropriate parties for resolution
• Assist staff with installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines
• Project support for departmental initiatives resulting in streamlined processes and productivity improvements

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:

• Associate degree (or higher) in IT, CIS, Networking or other related field OR HS Diploma / GED (or higher) and 3+ years of help desk support experience and / or 5+ years of help desk support experience (including applicable military experience)
• 2+ years' experience in a desktop support environment
• 6+ months experience with a ticketing system and working with FOG imaging software
• 1+ years experience working with Microsoft Office products to assist end - users with technical assistance for hardware and software
• Ability and willingness to provide on - call phone support at night and on weekends within a rotation schedule
• Ability and willingness to work 1st or 2nd shift and at least one weekend day per week
• Reliable high speed hard wired internet connection with speeds of at least 10 down and 2 up (Satellite, cellular and wireless are not allowed)
• Ability and willingness to travel up to 5% to various LHI locations across the U.S. to provide technical support as needed
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Defense Health Agency eQuip Form SF86
• Full COVID-19 vaccination is an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance.

Preferred Qualifications:

• Intermediate level knowledge of an enterprise environment, (domain, vlans, network infrastructure, utilization of web portals, Service Desk systems, Hardware Inventory, VPN, etc.)
• Technical Certification (A+, Net+, etc.)
• 6+ months experience with performing quality assurance checks on clone images
• 6+ months experience analyzing work tasks and demand and/or identifying solutions for trends and issues identified

Soft Skills:

• Must be comfortable representing and communicating with internal and external customers as a liaison for the HelpDesk team; strong customer service, interpersonal and communication skills
• Ability to interact and communicate with all levels of personnel and management and be able to effectively perform assigned duties in a team - oriented environment
• Demonstrated ability to complete project work according to established timelines and deadlines and work with minimum supervision
• Proven ability to take responsibility for assigned tasks and prioritize workload in a fast - paced environment
• Proven ability to adhere to procedures and maintain accurate detailed records including attendance and inventorying
• Ability to interact and communicate with all levels of personnel and management and be able to effectively perform assigned duties in a team oriented environment
• Ability to understand complex business processes that cross multiple operational units
• Demonstrated ability to complete project work according to established timelines and deadlines and work with minimum supervision
• Must have strong troubleshooting skills and a demonstrated commitment to solving user problems

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment
Careers with Optum. We built an entire organization around one giant objective; make the health system work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on an elite team. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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