Desktop Support Specialist at The Judge Group (Dallas, TX)

| Dallas-Fort Worth, TX
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Location: Plano, TX
Searching for a Desktop Support Specialist for a Long-Term Contract in Plano, TX


Undergraduate degree in a related field or the equivalent combination of training and experience.

6 months to two years' general business experience, including one year PC support or LAN administrator experience.

Strong skills of the following:
• Customer service skills.
• Written and verbal communication skills.
• Analysis and problem solving skills.


A background in customer service and organization skills if strongly suggested for technicians working the Tech Central Desk. Listed below is the expected working Intermediate knowledge of the following products & supporting infrastructure:

a.Preferable Certifications:


ii.Microsoft Certified


i.Active Directory

c.Operating Systems:

i.Windows 7 , Windows 10 , Mac OS

ii.Mobile OS systems

d.ITSM tools:

i.ServiceNow, Sail Point

e.Mail & Messaging:

i.IBM Domino Lotus Notes, IBM Sametime (emeetings & chat), Outlook 2013, Exchange 2013 and Binary Tree.


i.Blackberry Technologies: Good for Enterprise and Good Dynamics



7.IBM Sametime Chat and E-meetings

8.Endpoint Computing & Monitoring:

i.VDI [Virtual Desktop Infrastructure] - support of gold images, virtual desktop troubleshooting, pool creations, etc.

9. Proactive Monitoring Tools

i.Example: Splunk (monitoring tool) , SysTrack

10.Print & Scan:

i.Network Printing, Follow me and Legacy print applications

b.Platforms & associated infrastructure:

i. Intermediate knowledge of one or more IT platforms: Client/server, Microsoft Windows 7, Windows DFS (File Shares) & MS Clusters

Activities/Duties and Responsibilities:

a.Provides incident response services such as incident, problem & crisis management that include monitoring, diagnosing, and resolving hardware and/or software issues elevated from the Support Center and other Technical Services groups.

i.a. Maintains and troubleshoots hardware and/or software systems (e.g., end point devices & enterprise applications) across one or more platforms.

ii.b. Adds, updates, and closes records in the IT Incident and Problem Management systems. Reviews related records to identify requests that may have an impact on systems.

b. Provides client support services to assist end users with provisioning requests such as file new machines, mobile devices (to name a few).

3.Identifies performance issues and trends. Identifies opportunities to improve system and application performance, including automating manual system tasks.

4.Supports building of knowledge management in enterprise application Service Now by identifying, creating & categorizing knowledge articles that summarize resolution of clients issues. Trains and mentors staff and IT project teams.

5.Creates and/or updates technical documentation, including policies and procedures. Creates and/or updates architecture diagrams, including IT problem notification flows.

6.Creates standard and ad hoc reports of significant system trends, including problem occurrences and responses.

7.Complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Complies with Information Security policies and procedures.

8.Participates in special projects and performs other related duties as assigned.

9.Ability to lift and carry 50 pounds.

10.Weekday coverage: Mon. - Fri., 6:00AM to 7:00PM, in select client areas.

11.Remote and off hours support: Participates in an on-call rotation for off-hours support. Also may be required to work during off-hours at other times as required for business operations.Contact: [email protected]

This job and many more are available through The Judge Group. Find us on the web at
More Information on The Judge Group
The Judge Group operates in the Consulting industry. The company is located in Wayne, PA, Philadelphia, PA, Matawan, NJ, New York, NY, Waltham, MA, Providence, RI, Southfield, MI, Westerville, OH, Vienna, VA, Richmond, VA, Charlotte, NC, Atlanta, GA, Jacksonville, FL, Tampa, FL, Chicago, IL, St Louis, MO, Edina, MN, Kansas City, MO, Austin, TX, Dallas, TX, Bentonville, AR, Denver, CO, Phoenix, AZ, Irvine, CA, San Francisco, CA and Tacoma, WA. The Judge Group was founded in 1970. It has 1928 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Dental Benefits, Health Insurance Benefits, 401(K), Performance Bonus and Paid Holidays. To see all 406 open jobs at The Judge Group, click here.
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