Who we are:

Brands across the world are reinventing their businesses at an accelerated clip to exceed consumer expectations. Bottle Rocket sits in a unique position to help these organizations build products that improve outcomes for the business and ultimate delight for its customers. We're looking for people like you to join our team today as a Desktop Support Lead I.

Who you are:

As a Desktop Support Lead I reporting to the TechOps manager, you will provide back up to Help Desk engineers. You will deliver hardware, software, and network support in a networked Apple environment. Additionally, you will support a variety of maintenance, software installation, end-user support, audio/visual support, troubleshooting and training tasks to ensure end-user equipment and network performance meet company and user requirements.

What you will do:

• Provide technical assistance and support for incoming tickets and issues related to computer systems, software, and hardware
• Deploy and support IT equipment on Hotel Desks
• Support the Life Cycle management of computers and other IT equipment
• Maintain daily performance of office IT systems
• Lead setup, maintenance, and monitoring for on-site AV events

What you bring to the position:

• Minimum 3 years' experience working with audio and video technology
• Minimum 5 years' experience working as help desk technician or other technical customer support role
• Minimum 5 years' experience in a Mac environment

Bonus Points:

• Advanced troubleshooting of IT and AV systems, and multi-tasking skills
• Solid communication skills with an emphasis on supporting the customer

What's in it for you:

• "Work from Wherever" remote working environment
• Self-managed vacation (no limit on the number of vacation days you can take in a given year)
• Focus on work/life balance
• Health, vision & dental benefits
• HSA contribution
• 401(k) matching
• Paid parental leave
• Transparent environment
• Many fun company-wide events
• Top-of-the-line tools

Our people are our greatest strength. Bottle Rocket firmly believes in diversity, inclusion, and racial equality for everyone. We are committed to taking a bold stance against inequality and are asking you to join us. We know we have a lot to learn and a long way to go, but we also know that we are taking steps in the right direction.

Bottle Rocket is a strategic partner within the world-wide WPP integrated communications network.

To learn more, visit us at bottlerocketstudios.com. 

Bottle Rocket is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Bottle Rocket is registered, you will not be eligible for employment. Visa sponsorship may not be available in certain remote locations or certain positions.

Equal employment opportunity has been and will continue to be, a fundamental principle at Bottle Rocket, where employment is based upon personal capabilities and qualifications without discrimination because of race, color, creed, religion, sex, age, national origin, marital status, disability, veteran status, domestic violence victim status, citizenship, genetic information, marital or domestic/civil partnership status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law. We are committed to creating and supporting a diverse workforce. In fact, we believe strongly that diversity is one of the best competitive advantages. Whether it's diversity of age, ethnicity, gender, belief systems, or world views, a more diverse group of people will always produce a more robust, creative, and comprehensive solution. We value all Rocketeers' talents equally and support an environment that is inclusive and respectful. None of us is more important than another.