Desktop Support II at ZAGG, Inc. (Salt Lake City, UT)

| Salt Lake City, UT
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The Help Desk Support II is responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure. This Help Desk Support III participates in technical support issues that come through the help desk and provisioning and decommissioning systems. In addition, this person will troubleshoot, diagnose, and resolve a variety of network related issues and software issues. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational standards and SOX compliance. This individual will assist the Desktop Support II and Systems Administrator with related duties as needed.

  • Must have a high school diploma or equivalent, college degree in CS (or similar) would be preferred though not required
  • 2 years' experience with Help Desk support
  • Ability to lift and carry 50lbs or more
  • Must possess strong troubleshooting skills
  • Advanced knowledge of helpdesk ticketing systems
  • Advanced knowledge of computer hardware, software, and networking
  • Advanced Knowledge of both Windows and Mac desktop OS.
  • Strong Understanding of Windows Active Directory, OU, Groups, File Sharing, GPO, etc.
  • Strong skills in PowerShell and Batch scripting
  • Strong Understanding of DNS, DHCP, NTP.
  • Strong skills of Office 365 and all related apps.
  • Proficient with TCP/IP protocol
  • Advanced Knowledge of Microsoft Outlook, Word and Excel
  • Troubleshooting network printers and desktop printers
  • Critical thinking skills are a must have
  • Ability and willingness to learn new skills on a regular basis
  • Manage Mobile devices and carrier accounts.
  • Customer-friendly and a Positive can-do, attitude
  • Highly motivated and self-driven
  • Foster a continuous improvement environment where ideas are shared and implemented
  • Able to produce a high standard deliverable while under time constraint pressure
  • Communicate effectively in person, on the phone, and via email
  • Follow instructions and complete tasks in a timely fashion
  • Work both independently and as a team
  • As needed work after hours and on weekends
  • High ethical standards and personal qualities
  • Excellent verbal, written and interpersonal skills
  • Able to accurately follow written technical work instructions
  • Researches and explores answers and alternative solutions
More Information on ZAGG, Inc.
ZAGG, Inc. operates in the Hardware industry. The company is located in Salt Lake City, UT. ZAGG, Inc. was founded in 2004. It has 821 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 3 open jobs at ZAGG, Inc., click here.
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