PEAK6

PEAK6 is not your typical investment firm.

Hybrid

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Jobs//Hybrid//Chicago, IL//Cybersecurity + IT//

Desktop Support Analyst

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We are PEAK6, a leading investment firm. You'll find us headquartered in the historic Chicago Board of Trade building, where we first opened our doors in 1997. It's been over 20 years since we were one of the first firms to develop sophisticated proprietary technology to use in our trading business. Today, we continue to leverage our technical ingenuity and operational excellence across several investment areas, spanning early-to-mid stage growth capital, operational control, trading, and e-sports, while always providing value to the customer. Throughout the years, we've built and operated several financial technology firms, and we continue to evolve. You'll find a bit of everything here, and we're always looking to take on new endeavors.
As a Desktop Support Analyst at Capital Management, you will be instrumental in the experience of all our employees. We're looking for someone who takes ownership of their work, is resourceful in their problem-solving skills and is able to think creatively. This individual will work together with a team to provide both local and remote support for all of our employees and will take on projects that will require clear communication and completion in a timely manner. We want someone who has a passion for setting the performance bar and thrives in an energetic team environment, while delivering a fully integrated solution that fits into one unified technology stack.
You'll be responsible for

Consistent delivery of white glove support and solutions.
Providing onsite, email, and chat support for end user mac & Windows systems and applications.
Collaborating with team members and leadership, implementing great support processes, procedures, and documentation.
Identifying opportunities for business enablement through smart use of technology.
Ordering, receiving, tracking, and issuing hardware, software, and peripherals.
Performing new hire onboarding, including account creation, phone provisioning, computer and desk setup.
Mentoring team members.
Ensuring we meet SLA objectives.
Managing, supporting, and provisioning business applications in a cloud-based environment.
Writing clear, concise documentation for team members in wiki tools (Confluence).
Evaluating and recommending new software platforms and services.
Ensuring all operating systems are up to date.
Providing AV support during team all hand meetings

You'll gain loads of experience in this role but before you do, you should have :

5+ years of experience working in a desktop support environment, saving people's e-lives along the way.
Extensive experience with Windows 10 system administration and applications: OS configuration, troubleshooting, and knowledge of applications including Microsoft Office and Atlassian tools such as Jira and Confluence.
Experience with troubleshooting macOS.
Experience with Google Workspace and Microsoft 365, including comprehensive knowledge of all applications and services within.
Working knowledge of VoIP (Cisco) and V/C systems and internet-based video conferencing such as Zoom.
Comfortable with managing and manipulating directory systems (AD, LDAP).
Experience supporting TCP/IP networks and wireless networking.
Experience with a ticket based support platform.
Experience in communication and collaboration technologies.
Excellent interpersonal communication skills.
Prior trader support experience considered a plus.

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Jennifer Saechao

Administrative Assistant

Bridging the Divide

Advancing Visibility and Fostering Dialogue

“Having a diverse team allows for healthy dialogue,” Saechao told Built In. “Our different backgrounds and life experiences result in a wide range of strengths, weaknesses, skills and abilities.” Celebrating diversity through employee resource groups, such as PEAK6 Asian Community Engagement, advances visibility for underrepresented groups across PEAK6’s Chicago headquarters and office locations — while also offering opportunities for leadership development and growth for ERG leaders like Saechao. “Leading our ERG events provides a safe space and time to build connections with our peers,” she said.

A diverse team leads to better outcomes by introducing new perspectives and ideas, increasing creativity and empowering innovation.

Milt Castro

Associate General Counsel, Labor & Employment

Building Culture

A Team in Perpetual Motion

There’s never a dull moment in PEAK6’s office. From the annual “biggest spectacle of a work party” — which last year featured a Bruno Mars concert — to Castro’s own tradition of bringing homemade cookies to the office once a week, PEAK6’s culture is full of moments large and small that help create a sense of community across the team. That encouragement to celebrate and innovate reflects the company’s opportunities to grow. “There really are plenty of ways to have an impact on culture and make the PEAK6 workplace the kind that you want,” he said. “We are perpetually in motion.”

This is a community of innovative people who regularly come up with new ideas — and then improve, refine and activate them.

Patrick Cummings

VP, Technology Experience

Industry Innovation

Delivering Excellence Daily

As the leader of PEAK6 Technology Advisory Group, Cummings is focused on making sure the company’s IT investments allow the enterprise to make sound decisions. “We ensure that our services are aimed at increasing functionality and value instead of just fixing problems,” Cummings told Built In. “This means each and every day is dynamic.” Cummings’ diverse team of designers, developers, analysts and security professionals drives the vision for a strong IT foundation through sound practices and repeatable controls. “We provide insight with data to move the business forward,” he said.

We want to make sure we are right in our decisions now and not learning how to escape from them later.

What are PEAK6 Perks + Benefits

PEAK6 Benefits Overview

At PEAK6, you’ll find flexibility with our work-life balance, collaborative spirit, and the ability to cater to your strengths while having opportunities to cultivate new ones.

At PEAK6 we’ve created a company that not only does great work, it’s also a great place to work. PEAK6 employees enjoy the generous health, vision, and dental insurance plans and matching 401(k) programs you’d expect from a company consistently rated one of “Chicago’s Best and Brightest Employers.” And, then some.

We offer a formalized mentorship program for entry-level trading associates and software engineers, as well as several internships and bootcamps for college students. We make diversity, equality, and inclusion a focus and have invested in a vibrant philanthropy program to support the communities where our people live and work.

Culture

Partners with nonprofits

PEAK6 offers coordinated volunteer and philanthropic opportunities throughout the year including, Go Red For Women, Socktober, Filling in the Blanks Backpack Drive, Matching Gifts, and Holiday Giving.

Open door policy

OKR operational model

Team based strategic planning

Pair programming

Open office floor plan

Employee resource groups

Employee-led culture committees

Hybrid work model

In-person all-hands meetings

Flexible work schedule

Remote work program

As a hybrid workforce, we offer our employees the ability to work remotely up to two days a week.

Diversity

Dedicated diversity and inclusion staff

Mandated unconscious bias training

Diversity manifesto

Diversity employee resource groups

POWHER seeks to amplifying women’s voices through the knowledge of money.  BRIDGE, Black Resourceful Individuals Dissolving Gaps Everywhere

Diversity recruitment program

Health Insurance & Wellness Benefits

Flexible Spending Account (FSA)

We offer generous medical, vision & dental plans, including Preferred Provider Organization (PPO) and Health Savings Account (HSA) options.

Disability insurance

Dental insurance

Vision insurance

Health insurance

Life insurance

Pet insurance

Wellness programs

We offer annual wellness screens and flu shots at no additional cost to employees.

Mental health benefits

Offering Ginger, emotional well-being, and mental health apps to employees and their dependents ages 18 and older. GuidanceResources, is an employee assistance program to help with life's challenges.

Financial & Retirement

401(K)

401(K) matching

Performance bonus

Charitable contribution matching

PEAK6 offers a Matching Gift Program to encourage employees to become active in the support of non-profit organizations and to have a voice in determining the recipients of charitable contributions.

Child Care & Parental Leave Benefits

Generous parental leave

Family medical leave

PEAK6 offers up to 12 weeks of unpaid, job-protected leave per year, as well as maintained health benefits, for any employee eligible under the Family and Medical Leave Act (FMLA).

Adoption Assistance

PEAK6's adoption assistance program provides employees with reimbursement for up to $5,000 (per child) of adoption expenses.

Vacation & Time Off Benefits

Generous PTO

PEAK6's vacation policy includes three weeks of PTO, plus 5 personal days. Employees with 5 years of service accrue four weeks of PTO, plus 5 personal days.

Sabbatical

Employees with 10+ years of service can apply to take an 8-week Sabbatical, as well as adding up to 4 weeks of accrued PTO.

Paid holidays

Paid sick days

Bereavement leave benefits

Office Perks

Commuter benefits

PEAK6 offers pre-tax commuter benefits for all employees through WageWorks, as well as a Zipcar discount.

Company-sponsored outings

PEAK6 has themed social events throughout the year as well as a popular annual company party known for featuring surprise, high-profile stars like Imagine Dragons, The Chainsmokers, and Keith Urban

Free snacks and drinks

PEAK6 has a fully-stocked kitchen that includes a cereal bar, coffee bar, a variety of healthy food choices and drinks, as well as an abundance of snacks to put a rumbling stomach to rest.

Some meals provided

Company-sponsored happy hours

The Culture Club at PEAK6 works to host themed social events throughout the year.

Onsite office parking

Recreational clubs

We sponsor various teams based on employee interest, such as: table tennis, beach volleyball, soccer, kickball, flag football, dodgeball, and whirlyball.

Relocation assistance

We offer relocation assistance plans for new employees and their families.

Fitness stipend

PEAK6 offers free yoga classes to Chicago employees at Bottom Line Yoga, which are currently conducted via Zoom.

Mother's room

Onsite gym

Professional Development Benefits

Job training & conferences

PEAK6 is firmly committed to learning and development as a way to grow and develop employees.

Tuition reimbursement

At the discretion of management and after completing one full-year of employment, we reimburse up to $8,000 per employee each calendar year for certifications and other educational programs or degree.

Lunch and learns

Promote from within

Mentorship program

Continuing education stipend

Paid industry certifications

Additional Perks + Benefits

We have a dedicated team of employees who volunteer to be a part of our Connections Club. This group works to connect employees through delightful experiences while making a positive impact on PEAK6 life. The Connections Club plans many social and philanthropic employee events throughout the year.

We host bi-annual Hackathons as a collaboration of our technology, trading, support and analytics teams to develop, build, and present new ideas to the firm. The teams are free to explore solutions to problems in and outside of the day-to-day work. Winning Hackathon solutions are frequently deployed and tested in the firm.

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