Overview

The Desktop Administrator is responsible for supporting user computing strategy, solution services, experience roadmap, and implementation plans to enhance endpoint experience and security.

Responsibilities

• Provide support for client computer systems including: hardware, interfaces, peripheral devices and, audio/video conference rooms
• Acquire and install new software releases and system upgrades, patches
• Resolve software related problems and monitors system configuration
• Troubleshooting and repair of personal computers and related equipment, including: Mac/PCs, laptops, tablets, and video conferencing equipment
• Manage PC lifecycle including: imaging, configuring, installing software, and maintenance
• Manage/update Active Directory pertaining to PC configuration
• Manage/Troubleshoot/Enhance Group Policy pertaining to PC & User configuration in conjunction with System Engineers
• Proactively recommend requirements for new systems or modifications.
• Manage projects including: analyzing requirements, product and vendor evaluations, planning, implementation, tracking progress, and communicating status and results to leadership.
• Develops, documents, and maintains End User system design procedures, test procedures, and quality standards.
• Escalate issues, outages and incidents to management
• Educate non-technical users
• Create and maintain PC Images
• Maintain PC Inventory processes

Qualifications

• Minimum 7 years' experience managing and supporting Windows desktops - registry, profiles, services and components, file system and application compatibility in an enterprise environment
• A+ PC Certification or similar vendor certifications
• Bachelor's Degree preferred
• Strong knowledge and experience with Active Directory
• Working Knowledge and Experience with Group Policy
• Working knowledge with scripting languages - PowerShell, VBScript, Batch
• In depth Microsoft Deployment Toolkit
• Strong written, verbal, and presentation skills
• Experience working with IT leadership in a strategic context
• Highly effective verbal and written communication skills with ability to deliver technical information to non-technical audiences
• In depth knowledge of End User Computing architectures, management platforms, and security patch management
• Experience with creating and managing PC Images with multiple enterprise solutions during career
• Experience supporting a remote, multinational workforce
• Experience with Cisco Anyconnect VPN
• Experience with Zoom or similar video conferencing rooms
• Experience with supporting Google Workspaces
• Experience with cybersecurity platforms on the endpoint - Antivirus, Web Filter, Spam Filter, Disk Encryption
• Excellent documentation skills for maintaining existing and creating new
• Experience supporting Custom web applications from an endpoint
• Experience supporting IT Development staff

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 30 pounds at times and push a cart containing equipment.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.