Bank of America
Charlotte, NC

Delivery Lead-Technology (Charlotte, NC)

| Charlotte, NC
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Job Description:
What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.
At Bank of America, Delivery Leads are members of a team. In this role, you will be responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
We'll help you:
  • Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
  • Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
  • Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
  • Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
  • Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We're a company that believes in each other and our communities
  • Unfailing belief in responsible growth
  • Dedication to supporting the communities we serve
  • Involvement and support of dozens of Employee Network Groups
  • Continuous training and development to help people succeed, regardless of their background or experience
  • A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
  • Fostering internal mobility to grow and retain talented teammates

Required Job Skills
  • 5+ years of Information Technology experience within a support/operations environment.
  • 3+ years of IT experience in software/application onboarding
  • Knowledge of the ITIL Processes with a focus on Incident and Release Management
  • Coordinate application readiness reviews with cross-functional teams and identify outstanding deliverables and next steps.
  • Jira usage and experience.
  • Highly organized, particularly work prioritization. Must have the ability to manage multiple projects at the same time
  • Excellent communication and relationship management skills, both oral and written, and ability to facilitate discussions.
  • Facilitate weekly forum with key process owners and project/product managers to review releases.
  • Engage teams across Lines of Business (LOB) and break down silos/divisions to keep releases on track.
  • Facilitate comprehensive discussions around support to gain agreement across teams and document roles and responsibilities for support teams, engineering, and vendors
  • Send timely and appropriate communications throughout the life of the readiness review
  • Action oriented, demonstrates outward ownership to drive results
  • Excellent business acumen, able to understand GT&O processes and organizational structure.
  • Identify gaps in the process and initiate process improvements
  • Strong knowledge of Microsoft Office Skills, specifically Visio and Excel
  • Experience documenting processes.
  • Project Management experience
  • Basic understanding of SQL queries
  • Ensures consistent release and support processes across the portfolios
  • Create and manage releases and ensure all in scope activity is tracked and adhering to the process.

Shift:
1st shift (United States of America)
Hours Per Week:
40
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PerlLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • ASP.NETFrameworks
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • Google CloudFrameworks
    • AccessDatabases
    • DB2Databases
    • HBaseDatabases
    • HiveDatabases
    • InformixDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • Neo4jDatabases
    • OracleDatabases
    • TeradataDatabases
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • InVisionDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • Microsoft ProjectManagement
    • WordpressCMS
    • LinkedIn SalesNavigatorCRM
    • SalesforceCRM
    • Salesforce CPQCRM
    • Salesforce PardotCRM

What are Bank of America Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

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