Job Description:
What's it like working at Bank of America? It's an environment of hard-working professionals who are led by committed leaders and supported with industry-leading products and services, award-winning platforms and educational resources. We look for and foster people with passion and drive.
At Bank of America, Delivery Leads are members of a team. In this role, you will be responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program.
We'll help you:

• Develop your career via training and development programs, along with one-on-one coaching from team members who are invested in your success.
• Leverage the global power of our company by working closely with you in a remarkable professional and partner network.
• Provide comprehensive and ongoing guidance, tools and solutions to support your clients' growth. This includes industry-leading digital capabilities and a wealth of proprietary research and analytics.
• Stay up-to-date with changing business trends that impact the business banking segment so that you can translate those trends into business opportunities.
• Broaden your reach to a wide audience with robust marketing support and opportunities to participate in the community.

We're a company that believes in each other and our communities

• Unfailing belief in responsible growth
• Dedication to supporting the communities we serve
• Involvement and support of dozens of Employee Network Groups
• Continuous training and development to help people succeed, regardless of their background or experience
• A commitment to diversity, because it makes us stronger and able to connect with - and reflect - clients and customers around the world
• Fostering internal mobility to grow and retain talented teammates

Required Job Skills

• 5+ years of Information Technology experience within a support/operations environment.
• 3+ years of IT experience in software/application onboarding
• Knowledge of the ITIL Processes with a focus on Incident and Release Management
• Coordinate application readiness reviews with cross-functional teams and identify outstanding deliverables and next steps.
• Jira usage and experience.
• Highly organized, particularly work prioritization. Must have the ability to manage multiple projects at the same time
• Excellent communication and relationship management skills, both oral and written, and ability to facilitate discussions.
• Facilitate weekly forum with key process owners and project/product managers to review releases.
• Engage teams across Lines of Business (LOB) and break down silos/divisions to keep releases on track.
• Facilitate comprehensive discussions around support to gain agreement across teams and document roles and responsibilities for support teams, engineering, and vendors
• Send timely and appropriate communications throughout the life of the readiness review
• Action oriented, demonstrates outward ownership to drive results
• Excellent business acumen, able to understand GT&O processes and organizational structure.
• Identify gaps in the process and initiate process improvements
• Strong knowledge of Microsoft Office Skills, specifically Visio and Excel
• Experience documenting processes.
• Project Management experience
• Basic understanding of SQL queries
• Ensures consistent release and support processes across the portfolios
• Create and manage releases and ensure all in scope activity is tracked and adhering to the process.

Shift:
1st shift (United States of America)
Hours Per Week:
40
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