Data Quality Enterprise Customer Support Engineer

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Data Quality Enterprise Customer Support Engineer 


Joining Collibra’s Support team:

  • Collibra seeks to expand our Support Engineering team with the addition of a Data Quality Enterprise Customer Support Engineer.
  • Collibra’s Support Engineers provide support that increases Collibra’s credibility as an organization with world-class personnel and processes that can be relied upon as customers increase their product usage.
  • This is a senior level role that requires significant experience as highlighted below.

Data Quality Enterprise Customer Support Engineers at Collibra are responsible for:

  • Managing all communication with customers and partners required to resolve support tickets.
  • Specializing in complex product issues including Collibra products and related third-party products.
  • Liaising with Collibra developers, product managers, and other experts to resolve complex technical issues.
  • Proactively supporting the team through mentoring and assisting.
  • Coordinating and tracking escalated support tickets.
  • Contributing frequently answered questions to the Collibra knowledge base.

You Have:

  • Education: At least a bachelor’s or equivalent degree in a business, technical or related field is preferred
  • Experience: 5+ years relevant industry technical support experience.
  • Hands-on experience with Data Quality, Data Pipeline, Data Orchestration, or Job Control tools.
  • Minimum 2 years experience with cloud platforms, network-based API Integration experience (REST/JSON), and deployment automation.
  • Must have: Hands on experience with Linux as well as experience with relational and non-relational database/data sources.
  • Demonstrated ability to learn new technologies and business requirements.

You Are:

  • Customer focused and willing to put the customer at the center of everything you do.
  • Knowledgeable of data management processes (data governance, data stewardship, master data management, data cataloging, data warehousing, ETL, data integration, business rules management, etc.)
  • Skilled in big data technologies such as Kubernetes, Spark, and Hadoop.
  • Able to work with business and analytics leaders to identify and align on solutions to data quality, and successfully champion the role of data quality to preserve data integrity.
  • Well-versed in various enterprise security solutions such as LDAP or Kerberos.


Reporting to Collibra’s Regional Support Manager, measures of success are:

  • Within your first month, you will be enabled in Collibra product offerings, product training, and support offerings.
  • Within your second month, you will begin fielding support tickets in a limited capacity and begin assisting with DQ related escalations.
  • By your fourth month, you will handle a steady flow of support cases, contribute to our customer-facing knowledge base, and be providing assistance to the team in DQ related areas.


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
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    • SparkLibraries
    • DjangoFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Neo4jDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • InVisionDesign
    • SketchDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • Salesforce CPQCRM
    • Callidus CRM
    • PS Enterprise CRM
    • Oracle EloquaLead Gen
    • EngagioLead Gen

An Insider's view of Collibra

What’s the vibe like in the office?

There are a lot of options for when I want to be “distracted” from my work. The office has an amazing mix of personalities that blend together very well. It’s great to have exposure to the individuals who started this company, as well as the rest of the c-suite employees. The office is collaborative so it feels like your opinion actually matters.

Akil

Sales Development Representative

How do you collaborate with other teams in the company?

Cross-team collaboration within Collibra is integral to my position. As an FP&A Analyst, I act as a financial advisor to co-workers across different teams to ensure business decisions and their corresponding impacts help achieve not just Collibra’s business goals, but Collibra’s financial goals as well.

Billy

FP&A Analyst

How has your career grown since starting at the company?

Back in the summer of 2016, I started working at Collibra as an SDR. Fast-forward just two years, and not only have I had the opportunity to create a new account executive role, but I'm now the global sales leader for that team! Collibra is growing fast and there are loads of exciting opportunities available to those who want to work for it.

Jonelle

Manager, Junior Account Executives

What makes someone successful on your team?

The customer advisory management team looks for people who are determined to drive value for our customers. They’re people who build strong relationships, identify challenges, and love to find solutions. It’s why our customers love us!

Alexis

Manager, Customer Advisory Management

What are Collibra Perks + Benefits

Collibra Benefits Overview

We strive to provide all Collibrians competitive and cost-efficient benefits that are aligned to our company values. As a high-growth company, our goal is to offer flexibility and choice with our benefit programs to support the evolving needs of our changing workforce.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Company sponsored family events
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
We provide bi-monthly lunch following our all-hands meetings.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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