Cyber - ServiceNow - Senior Manager at PwC

| Philadelphia, PA
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A career in our Security Architecture practice, within Cybersecurity and Privacy services, will provide you with the opportunity to help our clients implement an effective cybersecurity programme that protects against threats, propels transformation, and drives growth. As companies pivot toward a digital business model, exponentially more data is generated and shared among organisations, partners and customers. You'll play an integral role in helping our clients ensure they are protected by developing transformation strategies focused on security, efficiently integrate and manage new or existing technology systems to deliver continuous operational improvements and increase their cybersecurity investment, and detect, respond, and remediate threats.In joining, you'll be a part of a team that helps organisations design and create sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
  • Encourage everyone to have a voice and invite opinion from all, including quieter members of the team.
  • Deal effectively with ambiguous and unstructured problems and situations.
  • Initiate open and candid coaching conversations at all levels.
  • Move easily between big picture thinking and managing relevant detail.
  • Anticipate stakeholder needs, and develop and discuss potential solutions, even before the stakeholder realises they are required.
  • Contribute technical knowledge in area of specialism.
  • Contribute to an environment where people and technology thrive together to accomplish more than they could apart.
  • Navigate the complexities of cross-border and/or diverse teams and engagements.
  • Initiate and lead open conversations with teams, clients and stakeholders to build trust.
  • Uphold the firm's code of ethics and business conduct.

Preferred Fields of Study:
Information CyberSecurity, Information Technology, Computer and Information Science, Computer Engineering

Certification(s) Preferred:
  • ServiceNow Administrator
  • ServiceNow Implementation Specialist
  • ITIL Foundation

Preferred Knowledge/Skills:

Demonstrates intimate level knowledge with, and/or a proven record of success directing efforts in the technical aspects of project delivery and solution delivery including:
  • Participating as a key member of the implementation project team;
  • Leading development activities by collaborating on design and directing the technical solutions to be implemented on a project;
  • Mentoring field resources in implementation methodology, configuration and industry leading practices for the ServiceNow application suite;
  • Demonstrating hands-on configuration development of the ServiceNow platform, integrations, MID servers, and various other related systems as a project requires;
  • Working with Service Management Consultants to build the system from specific client requirements;
  • Documenting design, specific solutions, and client-facing materials;
  • Documenting custom solutions and internal materials;
  • Configuring proof-of-concept and demonstration solutions to support sales and other related efforts;
  • Driving continuous improvements for implementation methodology and service offerings; and,
  • Building internal practice methodologies, guides and intellectual property to improve consistency and quality for client delivery.

Additional application instructions

The Senior Manager brings a blend of technical and process capabilities to each project.Technical capabilities include a thorough understanding and creative uses of the ServiceNow platform, integrations, infrastructure, and network security protocols.Process capabilities includes technical implementations of Service Management processes inclusive of Infrastructure Library (ITIL) framework. The Senior Manager interacts directly with client sponsors, stakeholders, and technical resources.

Please note that, at this time, to be in-person at a PwC office, client location or PwC-sponsored events, you must be fully vaccinated against COVID-19.

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniormanager.

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More Information on PwC
PwC operates in the Fintech industry. The company is located in Dallas, TX, Columbia, SC, Washington, DC, McLean, VA and New York, NY. PwC was founded in 2022. It has 251000 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 102 open jobs at PwC, click here.
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