Customer Value Manager

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Customer Value Manager
We're Celonis, the global leading Process Mining software company and one of the world's fastest-growing SaaS firms. We believe that every company can unlock its full execution capacity - and for that, we need you to join us as a Customer Value Senior Manager.
The Team:
Our Customer Success team advises and guides a wide variety of customers, ensuring they deploy Celonis successfully, adopt it widely and continuously gain business value from our products and services. We serve as the trusted point of contact for Celonis' strategic customers across the customer lifecycle; on-boarding, adoption, advocacy, renewal and expansion.
The Customer Value Manager sits within our Customer Value Management team in the West, a key part of our wider Customer Value Organization which is scaling rapidly across North America. This role will report directly to the Vice President of Customer Value.
The Role:
As Customer Value Manager you'll have the opportunity to work with the world's leading organizations integrating into their business to fully understand their company goals. With the full power of the Celonis process mining technology and leading Execution Management Systems, you'll set the strategic direction for your clients' digital transformation, enabling their entire organization to leverage Celonis and meet their objectives.
To be successful in the role, you'll bring a Customer Success, Customer Value or consulting background, preferably with expertise in Business Process Optimization. You'll have demonstrable experience managing and growing enterprise level customers, overseeing the delivery of large digital transformation engagements and managing executive-level client relationships.
The work you'll do:

  • Work directly with a portfolio of customers to define success and drive adoption and value
  • Help our customers identify, frame and realize value out of using Celonis
  • Develop a deep understanding of customer needs, use cases, and objectives to ensure that the Celonis platform is properly leveraged to achieve them
  • Assist customers in driving user adoption and change management within their organization
  • Build and maintain strong relationships with all key customer stakeholders
  • Monitor and report on the overall well-being of customers, tracking key health and usage indicators
  • Serve as a point of escalation for key customer issues and ensure swift resolution
  • Drive customer advocacy through case studies and references
  • Ensure high customer satisfaction and retention
  • Evangelize the capabilities of the Celonis platform, identifying opportunities for further growth within customers while working collaboratively with the account team to position upsells
  • Work with the services teams to facilitate the onboarding of new customers



The qualifications you need:

  • 6+ years of experience in Customer Success, Customer Value, consulting or account management for a SaaS organization
  • BS / BA degree in business administration, engineering, computer science or a comparable education, Master's degree is a plus
  • Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
  • Experience in business transformation initiatives is a strong plus
  • Skillful at building long term relationships with executives and key stakeholders
  • Proficiency in leading and facilitating executive meetings and workshops
  • Passion for making customers successful
  • Demonstrated ability to navigate conflict and foster open communication
  • Strong analytical thinking and organizational skills
  • Excellent verbal and written communication skills



What Celonis can offer you:

  • The unique opportunity to work within a new category of technology, Execution Management
  • Investment in your personal growth and skill development (clear career paths, internal mobility opportunities, mentorships, yearly development stipend)
  • Great compensation and benefits packages (stock options, 401(K) matching, generous time off, parental leave, and more)
  • Work from home support (mindfulness tools such as Headspace, monthly remote working stipend, flexible working hours, virtual events and workshops)
  • A global and growing team of Celonauts from diverse backgrounds to learn from and work with
  • An open-minded culture with innovative, autonomous teams
  • Employee resource communities to help you feel connected, valued and seen (Women@Celonis, Parents@Celonis, Pride@Celonis, Resilience@Celonis, and more)
  • A clear set of company values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future



About Us

Celonis believes that every company can unlock its full execution capacity. Powered by its market-leading process mining core, the Celonis Execution Management System provides a set of applications, and developer studio and platform capabilities for business executives and users to eliminate billions in corporate inefficiencies. Celonis has thousands of global customers and is headquartered in Munich, Germany and New York City, USA with 15 offices worldwide.
Celonis is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better .

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Candidate Location Eligibility:
Albuquerque, NM
Ann Arbor, MI
Atlanta, GA
Austin, TX
Baltimore, MD
Baton Rouge, LA
Birmingham, AL
Boise, ID
Boston, MA
Buffalo, NY
Charleston, SC
Charlotte, NC
Chicago, IL
Cincinnati, OH
Cleveland, OH
Colorado, CO
Columbus, OH
Dallas-Fort Worth, TX
Dayton, OH
Des Moines, IA
Detroit, MI
Fayetteville-Springdale-Rogers, AR
Greensboro, NC
Hampton Roads, VA
Hartford, CT
Houston, TX
Huntsville, AL
Indianapolis, IN
Jacksonville, FL
Kansas City, MO
Las Vegas, NV
Lexington, KY
Lincoln, NE
Little Rock, AR
Los Angeles, CA
Louisville, KY
Madison, WI
Memphis, TN
Miami, FL
Milwaukee, WI
Minneapolis–Saint Paul, MN
Nashville, TN
New Orleans, LA
New York City, NY
Ogden, UT
Oklahoma City, OK
Omaha, NE
Orlando, FL
Other US Location
Palm Bay-Melbourne-Titusville
Pensacola, FL
Peoria, IL
Philadelphia, PA
Phoenix – Mesa – Scottsdale, AZ
Pittsburgh, PA
Portland, ME
Portland, OR
Providence, RI
Provo, UT
Raleigh-Durham, NC
Reno, NV
Richmond, VA
Rochester, NY
Sacramento, CA
Salt Lake City, UT
San Antonio, TX
San Diego, CA
San Francisco, CA
San Luis Obispo, CA
Santa Cruz, CA
Seattle, WA
Spokane, WA
St. Louis, MO
Tallahassee, FL
Tampa Bay, FL
Tucson, AZ
Tulsa, OK
Washington DC
Wichita, KS
Wilmington, NC

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • CSSLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • TypeScriptLanguages
    • CSSLanguages
    • SASSLanguages
    • HTMLLanguages
    • D3JSLibraries
    • jQueryLibraries
    • LodashLibraries
    • RxJSLibraries
    • AngularFrameworks
    • Angular.JSFrameworks
    • CypressFrameworks
    • DjangoFrameworks
    • HadoopFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Google AnalyticsAnalytics
    • FigmaDesign
    • MiroDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • DocuSignCRM
    • LinkedIn SalesNavigatorCRM
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management

An Insider's view of Celonis

What’s the vibe like in the office?

Our NYC office is a super collaborative, high-energy, unique atmosphere. You can be sure to find beautiful fresh flowers and live plants in the lobby, along with unlimited snacks, lunches & activities that bring Celonauts together weekly. Our open floor plan makes it easy to meet new people every day, and you can’t beat the 360 views of Manhattan!

Laura

People Manager in NYC

What kinds of technical challenges do you and your team face?

A big challenge we face is providing intelligence and streamlined user experiences to customers, whilst building a flexible enough system for them so that they can onboard easily with whatever data they have saved in their systems. We tackle this by developing precise abstractions to walk this flexibility/seamlessness tightrope together.

Alex

Senior Software Engineer in LA

How has your career grown since starting at the company?

I was one of the first business development reps in NYC. I was awarded BDR of the quarter for 3 quarters straight and was soon promoted to Account Executive. The tools I learned in the BDR role helped me to become a Top Rep for my team. Since joining Celonis the opportunity to continuously learn and grow has been my favorite part of working here!

Sydney

Account Executive in NYC

How do your team's ideas influence the company's direction?

What makes working at Celonis special for me is the dynamic, fast-paced culture filled with ambitious yet pragmatic people. When we face a challenge, we face it as a team and everyone brings their strength to the table. To know that I’ve played even a small role in the growth of the company is pretty awesome.

Nitay

Senior Product Manager in NYC

What are Celonis Perks + Benefits

Celonis Benefits Overview

At Celonis, we want to empower Celonauts to stay at their best and enable personal and professional growth by supporting their physical, mental and financial well-being throughout their life journey, whilst also giving back to the wider community and planet Earth.

Some highlights include:
-Unlimited PTO
-24 weeks of paid leave for main carers and 12 weeks for supporting carers from day 1 of employment
-Subsidized Gympass membership
-New hire equity grants with annual refreshes and merit-based awards
-401(K) matching
-Robust learning and development platform
-Three annual Impact Days

Culture
Volunteer in local community
Through Celonis Impact Days, every Celonaut has the opportunity to do something of significance that makes families, the communities we live in, our work, society, and the environment better.
Partners with nonprofits
Local offices drive charity partnerships and donation drives throughout the year.
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Employee resource groups
Employee-led culture committees
Quarterly engagement surveys
Hybrid work model
Flexible work schedule
Diversity
Dedicated diversity and inclusion staff
Mandated unconscious bias training
We offer and strive to enhance various training options and educational resources on unconscious bias and other hurdles that can impair diversity to ensure the best decisions alongside our values.
Diversity employee resource groups
Today, Celonis has five active BRGs fully led by employees, with others in the initial stages of implementation: Women@Celonis, Pride@Celonis, Parents@Celonis, Black@Celonis, & Resilience @ Celonis
Hiring practices that promote diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Pet insurance
Celonauts have access to Perkspot, offering discounts on a variety of goods and services, including Pet Insurance premiums.
Wellness programs
Team workouts
Online-Yoga-Classes and access to many workdouts, mindfulness trainings via Headspace.
Mental health benefits
We believe that mental well-being is as important as physical health. To support Celonauts, we offer a Headspace subscription and access to an employee assistance program.
Financial & Retirement
401(K)
401(K) matching
Company equity
You will receive a new hire equity grant as well as annual refreshes, merit-based awards, and special RSU grants for new parents of children born or adopted to support education. *Terms apply
Performance bonus
Charitable contribution matching
Child Care & Parental Leave Benefits
Generous parental leave
We offer 24 weeks of paid leave for main carers and 12 weeks for supporting carers for births and adoptions, and every Celonaut is eligible from day one of employment.
Family medical leave
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Celonis has an unlimited PTO policy!
Paid volunteer time
Celonis encourages employees to give back on designated Impact Days three times per year.
Paid holidays
Paid sick days
Flexible time off
Office Perks
Commuter benefits
Company-sponsored outings
Free snacks and drinks
Some meals provided
Celonis provides bagels every Monday along with cereal, fruit, and other snacks available daily.
Company-sponsored happy hours
Pet friendly
Relocation assistance
Our relocation assistance plan offers new employees a financial support when joining Celonis from a different company.
Fitness stipend
We offer a subsidized Gympass membership.
Professional Development Benefits
Job training & conferences
Celonis offers employees professional development opportunities like Annual individual budget for training.
Lunch and learns
Promote from within
Mentorship program
Continuing education available during work hours
Online course subscriptions available
Customized development tracks
Personal development training

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