Customer Support Specialist at Fortive (Portland, OR)

| Portland, OR
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Tektronix is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Our work accelerates technological breakthroughs that are revolutionizing culture and industry worldwide. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. Realize your true potential at Tektronix - join us in revolutioneering a better tomorrow.

Fortive Corporation Overview:

Fortive is a diversified industrial growth company comprised of global businesses that are recognized leaders in attractive markets. With more than $6 billion in annual revenues, Fortive's well-known brands hold leading positions in field instrumentation, transportation, sensing, product realization, automation and specialty, and franchise distribution.

Fortive is headquartered in Everett, Washington and employs a team of more than 24,000 research and development, manufacturing, sales, distribution, service and administrative employees in more than 40 countries around the world. Our team grows by tackling challenges that accelerate progress and further their careers. With a culture rooted in continuous improvement, the core of our company's operating model is the Fortive Business System. For more information please visit: www.fortive.com.

Description:

We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. By embracing our diverse experiences and views, we are better positioned to deliver results, create innovations that matter, and thrive in today's changing world. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive.

Introduction

Another day, another opportunity to push the boundaries of technology. Tektronix is a company that is focused on providing test, measurement, and supervising solutions to enable the spectacular growth of global communications and Internet/sophisticated technologies. We invite you to join us at the forefront of innovation.

Overview

Customer Support Specialists (CSS's) are often the first contact a customer has with Tektronix and a critical element in our strategy to retain current Customers and influence new and existing customers purchasing decisions. In this role, you will be responsible for working with internal and external customers to ensure quality customer interactions. You will serve as a liaison between departments and advocate customer needs and issues, ensuring compliance with Tektronix business practices. A Customer Support Specialist will use active listening skills to resolve needs and interests of potential and existing customers. CSS's respond to a variety of customer inquiries including products, parts research, order status, lead times, logistics, etc. These inquiries are handled through email, instant messaging, and phone calls.

CSS's partner with our field sales team to actively participate in developing and maintaining relationships with Tektronix customers. They handle sophisticated inbound calls and inquiries from external and internal customers and lead our customers' expectations and experience in a way that results in high customer satisfaction. We are seeking a Customer Support Specialist to join our team in supporting our Americas sales operations.

Essential Capabilities (knowledge, skills, abilities & personal attributes)

  • Exceptional verbal and written communication skills with the ability to optimally multi-task in a fast-paced environment.
  • Self-motivated
  • Able to demonstrate advanced communication skills within a team environment and capable of working in an independent setting.
  • Proficient with Microsoft Office, specifically Excel, and standard Internet applications
  • Experience Oracle or other similar ERP systems
  • Excellent telephone skills for handling moderate to complex outbound calls
  • Outstanding organizational skills with attention to detail
  • Flexibility within team environments
Job Requirements

  • Respond to customer inquiries via Inbound/outbound phones, e-mail, and instant message
  • Quickly and accurately create quotes and respond to RFQ's
  • Quicky and accurately book orders
  • Proactively track order status and advise the customer of delays
  • Process customer complaints and returns according to company policy
  • Manage orders from booking, holds management, and through shipment
  • Export compliance screening
  • Hard copy purchase order entry and validation
  • Provide order acknowledgments
  • Process partner stock
  • Coordinate with the regional order manager, logistics provider, and customer to ensure rapid and accurate order delivery.
  • Collaborate with field sales, credit, logistics, and supply chain to continuously deliver a great customer experience


Qualifications:

Work Experience

  • 3-5 years working in customer service, technical support, or inside sales
  • Experience with Oracle preferred
  • Experience with Dynamics 365 preferred
Education

  • Bachelor's degree in business administration preferred
  • A high school diploma or equivalent with appropriate experience will be considered


When you join Tektronix and Fortive, you will work in an extraordinary team, learning with and from great people, where diversity and inclusion is celebrated. You will have the opportunity to do work that makes a difference in the world. You will be trusted and empowered to contribute in meaningful ways with visibility and accountability. We are obsessed with our customers and have a commitment to transparency, unending learning and growth to accelerate progress and innovation. Join us for the excitement of a startup with a history of success! For You. For Us. For Growth.

Tektronix requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

Due to U.S. Department of Commerce export control regulations governing technical data of Tektronix products, Tektronix requests certain limited information regarding the citizenship of all its applicants and employees to determine whether additional U.S. government processes will be required. Please note that Tektronix will consider applicants regardless of their citizenship status. All applicants will be considered for all positions, and Tektronix encourages all applicants to apply for all open positions.

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check. Tektronix is an equal opportunity employer. Tektronix does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, marital status or familial relationship, age, physical or mental disability, pregnancy, childbirth or related medical condition, veteran's status or uniformed service status, citizenship status, ancestry, expunged juvenile record, or any other status protected by applicable federal, state, or local law. Tektronix will endeavor to provide reasonable accommodations to qualified individuals with disabilities, of employee pregnancy and pregnancy-related conditions, and of employee religious beliefs, in accordance with and subject to applicable law. This applies to all aspects of the employment relationship, including without limitation recruiting, hiring, compensation, benefits, working conditions, promotions, and terminations of employment.
More Information on Fortive
Fortive operates in the Hardware industry. The company is located in Everett, WA. Fortive was founded in 2022. It has 11848 total employees. To see all 74 open jobs at Fortive, click here.
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