Customer Support Specialist

| New York City, NY
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The world’s only universal shopping app. nate is a venture-backed, intelligent automation, social shopping and payments startup, with offices in New York and London. nate just closed it’s series A round, raising 38MM from Renegade, Forerunner Ventures, Coatue and Canaan, among others. 


nate was created based on the principle of “humans inspire, machines execute”. It guides our team to create a product and company that is truly consumer and privacy first, and that will play a part in online shopping solutions from moment of inspiration to purchase. 


The nate team is a special one. Check out nate.tech/join to take a closer peak at our principles and company experience. You can expect a culture that is very dynamic, open, and a team that is highly passionate about what we do. Sounds like something you’d fit in with? Apply.



We are looking for a Customer Support Specialist to assist our customers with questions they have when using our product.


Customer Support Specialist responsibilities include resolving customer questions, recommending solutions and guiding customers through features and functionalities. To be successful in this role, you should be an excellent communicator who is able to earn our customers’ trust. We put a high bar on the quality of our customer support, and we are looking for someone who will take that responsibility very seriously.

Role

  • Answer customers questions in a timely manner over chat messaging
  • Help customers use features and teach them about new features and functionalities
  • Escalate issues that require further assistance
  • Monitor trends in customer questions and assist data collecting for customer support

You

  • Minimum of 2 years experience in customer support, big plus if also in chat messaging
  • Excellent communication and problem-solving skills
  • Experience using help desk software and remote support tools
  • Ability to handle issues and complaints in a kind and patient manner
  • Willingness to work U.S. Eastern Standard Time hours & U.S. holidays

Perks

  • Work title freedom
  • Personal growth Fridays
  • Unlimited time off
  • Massage therapy sessions
  • Group guided meditations
  • Team building trips
  • Fully loaded kitchen with coffee, tea, fruit and snacks
  • Competitive Compensation

nate is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion, or belief. We make recruiting decisions based on your experience, skills and personality. We believe that employing a diverse workforce is the right thing to do and is central to our success.

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