Snap! Raise
Remote
Remote

Customer Support Specialist at Snap! Raise

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Snap! Raise is looking for a stellar remote Customer Support Specialist to join our Internal Operations team. This is a critical role at Snap as our support team is the face of our business responsible for delivering an excellent experience for anyone interacting with our platform. Daily tasks include answering incoming phone calls, resolving incoming issues via email or phone, and proactively engaging users when issues arise. Candidates will be working to provide best-in-class support for organization leaders, donors, and Snap Employees. 

A successful candidate is self-motivated, dependable, well-organized, and adaptable with strong written and verbal communication skills and the ability to balance multiple projects. A “can-do” attitude is required, and the individual must thrive in a fast-paced, energetic work environment. Applicants must be comfortable and confident on the phone while able to think quickly under pressure.

This is a full-time, remote position. Our Customer Support line is open 7 AM - 7 PM CST, and we have different shifts available for those who want to work outside of standard work hours. We are open to any location in the continental United States as long as the candidate is willing to work within the hours defined above. There is a growth opportunity within our company, and this is a great starting point for a recent graduate!

Responsibilities: 

  • Reactively resolve customer issues in a timely manner
  • Proactively reach out to customers when issues are identified
  • Tag and catalog issues appropriately utilizing our internal ticketing tool
  • Gather feedback directly from customers and surface to appropriate internal constituents as needed

What we are looking for in you:

  • High School Diploma required
  • Actively pursuing or Bachelor’s Degree Preferred
  • Experience in Customer Service
  • Strong Communication Skills
  • Positive Attitude
  • Comfortable in working from home and achieving all Service-Level Agreements
  • Fast Learner – eager to take initiative
  • Hard Working and Determined

About Snap! Raise:

We are an organization built on the fundamentals and principles largely learned early in life through the sports and activities we participated in while attending school. We now utilize those skills and tools to give back to Coaches and Group Leaders who are focused on helping the next generation through athletics and extracurricular activities.

 
Snap! Raise is proud to offer the following benefits: 

  • Medical, Dental, Vision

  • 401K with a 4% match from the company

  • Monthly Wellness Classes (virtually!)

 

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What are Snap! Raise Perks + Benefits

Snap! Raise Benefits Overview

At Snap! Raise, we are proud to offer unlimited paid time off, 401K with a company match, 12 paid holidays, maternity and paternity leave benefits, and company paid life insurance.

Culture
Friends outside of work
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Diversity
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical and dependent care costs can pile up. We provide an opportunity to save on those expenses by taking advantage of pre-tax benefits with a Flexible Spending Account!
Dental Benefits
Snap! Raise offers dental coverage for our employees and their families through Guardian, covering 100% of the cost of preventative care, including x-rays.
Vision Benefits
Snap! Raise offers vision benefits for our employees and their families through VSP Vision Care to help our employees get the most out of their vision care and have lower out-of-pocket costs.
Health Insurance Benefits
Snap! Raise Medical Benefits are available through Cigna for Employees, their Children, and their Spouse/ Domestic Partner. Benefits begin after 6 days of employment.
Life Insurance
Snap! Raise provides Basic Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance to our employees through Guardian.
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Our 401k plan provides the opportunity to save for retirement on a tax- advantaged basis with 4% matching from the employer, starting on the first of the month after 90 days of employment.
Company Equity
Snap! Raise offers stock options beginning at 6 months of employment through our employee profit-sharing program. This program includes vesting over a four-year period.
Child Care & Parental Leave Benefits
Remote Work Program
Snap! Raise allows employees to take advantage of remote work programs at their manager's discretion.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Snap! Raise reimburses employee development efforts within a wide range of professional training programs, including job-specific, management and leadership development.
Lunch and learns
Snap! Raise hosts lunch and learn meetings as part of our Wellness Program. These events happen once per quarter.
Cross functional training encouraged
Promote from within
Time allotted for learning
Online course subscriptions available
Customized development tracks

An Insider's view of Snap! Raise

How would you describe the company’s work-life balance?

After welcoming twin girls and working remotely, the scales balancing my work and home life went through a major readjustment. Everyone at Snap! Raise was incredibly accommodating while coming back to work and through the first months with our girls and it made all the difference. It’s incredible to know that my team has my back and I have theirs.

Todd

Associate Creative Director

How do you collaborate with other teams in the company?

Collaborating at Snap is easy when everyone has the same mission in mind. How can we make the customer experience better? No matter what department you are sharing ideas with, this is something that is shared throughout the company.

Paulina

Account Manager

How does the company support your career growth?

I spent my first 7 years at Snap! training reps. During that time I got to know our people and their needs which allowed me to support the improvement of varied experiences. That led to my current position where I get to use my expertise to create tools for our reps to be more effective. I now get to use my knowledge in a new, impactful way!

Tess

Senior Product Manager, Sales

What are some social events your company does?

Snap! Raise is one big family. You have a whole company that pushes you to be better day in and day out. With weekly challenges, monthly wellness events, and bi-annual summits, Snap! Raise makes sure you are winning at work.

Travis

Market Development Manager

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