Customer Support Specialist

| Seattle, WA
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Customer Support Specialist
Meet AppSumo
AppSumo is the digital marketplace trusted by 1M+ entrepreneurs. We've helped launch top B2B tools like Mailchimp, Evernote, Intercom, and Dropbox, just to name a few.
Our slogan is "Work doesn't have to suck."
What does that mean? We're totally against soul-crushing "real jobs." We love it here because the work actually matters: supporting digital creators and entrepreneurs who want to build lifestyles they're passionate about. With thousands of successful product launches and over a million digital creators served, we're on a mission to open the doors of entrepreneurship to everyone.
You in?
The opportunity
This job is all about ensuring that our customers have a seamless AppSumo experience. If you're a detail-oriented people-person with excellent written communication skills, then this role is for you. It's designed for someone that is excited to connect with customers and help them resolve their issues quickly. If you're a creative problem-solver and believe in putting yourself in the shoes of customers you're trying to help, we want to talk to you!
What you'll be doing

  • Guiding customers through the buying process, answering questions specific to AppSumo's offerings, and resolving any customer requests
  • Taking charge of solving support tickets with clear, concise, and positive communication in a timely manner
  • Using software like HelpScout and Sprout to communicate directly with customers

This is a unique role that requires nerves of steel, an endless capacity for patience, and a heart that can warm up the coldest of customers. Kill 'em with kindness is your mantra.
Must-have skills

  • 2+ years of experience providing customer support in a technical environment, ideally for a SaaS, ecommerce, or web applications
  • Impeccable written communication skills
  • The ability to prioritize, stay organized, and pay attention to details under pressure
  • A passion for stellar customer service

In the first three months of this role, success means managing a high volume of support tickets while ensuring prompt resolutions, tailoring email response templates, and creating new procedures that streamline the customer support process.
Why work here?
At AppSumo, we're committed to building a diverse, encouraging, and collaborative working environment-the kind of company where work doesn't suck.
Our culture starts with treating teammates like adults. We hire kickass people. We trust you to get your work done when you have something to do. If you need to run an errand, hit the gym, or meet a friend for lunch, you're encouraged to do so. We know your work will speak for itself.
At AppSumo, you get:

  • Competitive pay, benefits package, and 401(k) matching
  • 100% hybrid work model-work from home or the office
  • Freedom to have a side hustle (We'll cheer you on.)
  • Open vacation (PTO) policy
  • Take a winter break (Everyone gets two weeks PTO over the holidays.)
  • Invites to two all-expenses-paid company trips per year to the local Sheraton (Just kidding: We're talking destinations like Costa Rica.)
  • $200 per month to treat yourself (Therapy? Yoga? Massages? Tacos? Oh yes.)
  • Late start/flexible hours
  • Access to our dog-friendly, snack-packed office (Austin)
  • Free lunch once a week, a brand new computer, and work that actually makes an impact

Ready to join us?
Individuals seeking employment at AppSumo are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

More Information on AppSumo
AppSumo operates in the eCommerce industry. The company is located in Austin, TX. AppSumo was founded in 2010. It has 125 total employees. It offers perks and benefits such as Volunteer in local community, Partners with nonprofits, Open door policy, OKR operational model, Team based strategic planning and Open office floor plan. To see all 4 open jobs at AppSumo, click here.
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