Fluidra North America

Customer Support Specialist

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Fluidra’s looking for a Customer Support Specialist to join our team at our Specialty Products facility in West Valley City, UT.

WHAT YOU WILL CONTRIBUTE 

The Customer Support is responsible for providing customer support to distributors and dealers for various inquiries, including order tracking, shipment inquiries. Additionally, you will:

  • Provide customer service via email and phone calls for dealers and distributors.
  • Answer questions about product availability, order status, shipment status, and general product information.
  • Provide exemplary dealer customer service 100% of the time to ensure that all dealer and distributor calls are handled with performance beyond their expectations.
  • Assist with consumer calls when necessary.

 

WHAT WE SEEK

  • 2+ years’ experience delivering customer service with a positive attitude and cheerful disposition
  • Comfortable using common office programs for email, document creation, spreadsheet navigation, etc.
  • Must be able to multi-task in a fast-paced environment
  • Must take direction well and follow instructions carefully, but also be comfortable using common sense and personal judgment to help determine the validity of a customer claims
  • Strong written and pleasant verbal communication skills
  • Knowledge of Navision Software is a plus
  • Knowledge of Cover Pools parts and products a plus

 

EDUCATION

  • High school diploma or equivalent

WHAT WE OFFER 

An exciting opportunity to dive in and begin your career with a company that offers a competitive total rewards package that includes: 

  • 2 weeks paid vacation
  • 11 paid Holidays
  • Full range of health benefits including medical, dental & vision, short & long-term disability
  • 401(K) matching (100% of first 3% contributed, 50% of the next 2%)
  • Health and wellness programs / gym reimbursement
  • Educational assistance up to $7,000 per year
  • Company sponsored FUN events!
  • Generous product discounts

 

WHO WE ARE

Fluidra is a publicly listed company focused on developing innovative products, services and IoT solutions for the residential, commercial and wellness pool markets, globally. The company operates in over 45 countries, has over 7,000 employees and owns a portfolio of some of the industry’s most recognized and trusted brands: Polaris®, Jandy®, CMP, S.R. Smith, and Zodiac®. We also sell products under the CoverPools®, iAquaLink®, Grand Effects® , Dell® and Nature2® names. With these combined resources we’re able accelerate innovation in critical areas like energy-efficiency, robotics and the Internet of Things.

 

Our focus is on creating the perfect pool and wellness experience responsibly. We take our mission to heart, and our employees embody these guiding principles in everything we do: passion for success, honesty & trust, customer collaboration, teamwork and inclusion, learn and adapt, excellence and innovation.

 

Don't meet every single requirement listed? At Fluidra, we thrive on building an inclusive workspace, so if you are excited about this role and your past experience doesn't align perfectly, we encourage you to apply anyways! You may be just the right candidate for this role or another role in the organization. Fluidra is proud to be an equal opportunity employer. Fluidra recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, or any legally protected characteristic.

 

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What are Fluidra North America Perks + Benefits

Culture
Partners with nonprofits
Our P.A.T.H. program offers employees opportunities to serve their communities and help local non-profits. Some of the organizations we support; The Warrior Foundation, Susan G Komen & Red Cross.
Open door policy
OKR operational model
Open office floor plan
Flexible work schedule
Fluidra offers a 9/80 schedule (EVERY OTHER FRIDAY OFF!) and hybrid flexibility at some of our locations. Please confirm with your Recruiter when discussing specifics on the role.
Diversity
Documented equal pay policy
Mandated unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Team workouts
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
100% on the first 3% and 50% on the next 2 % with immediate vesting for matched contributions
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Company sponsored family events
Happy hours, Summer BBQ's, Trick or treat office event, Bring your child to work day, etc.
Vacation & Time Off Benefits
Unlimited vacation policy
Generous PTO
Depending on the location we offer PTO ranging from three weeks to Flexible vacation.
Paid holidays
Paid sick days
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Fluidra provides healthy snack options daily and LOTS of spontaneous meals depending on the fun activities we have on the calendar each month.
Company-sponsored happy hours
Monthly hosted happy hours onsite at our outdoor lounge/ firepit area.
Onsite office parking
Fitness stipend
we partner with multiple local gyms that provide a company discount on memberships.
Onsite gym
Professional Development Benefits
Job training & conferences
Tuition reimbursement
Lunch and learns
Fluidra provides a variety of lunch learns on a variety of topics such as Health, Wellness, Investments, Finances, etc.
Promote from within
Continuing education stipend
Fluidra's education assistance program pays up to $5,000/ year towards a Bachelors degree and $7,000/ year for a Masters.
Online course subscriptions available
Customized development tracks

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