Customer Support Specialist (US and Canada Markets) at Semrush (Dallas, TX)

| Dallas-Fort Worth, TX
Sorry, this job was removed at 12:43 a.m. (CST) on Wednesday, August 3, 2022
Find out who's hiring in Dallas, TX.
See all Operations jobs in Dallas, TX
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Hi there!
We are Semrush, a global IT company developing our own product - a platform for digital marketers.
And this is our Customer Support Specialist role for those who can find a common language with anyone in the world.
Tasks in the role
  • Manage a high volume of inbound phone calls, live chats, and emails while working independently
  • Resolve customer issues with effective written and verbal communication skills, in-depth product knowledge, and compliance with internal processes
  • Conduct in-depth technical troubleshooting of the Semrush software with customers
  • Conduct occasional 1 on 1 training sessions with customers
  • Maintain up-to-date knowledge of the Semrush core product and digital marketing industry (web design, SEO, PPC, social media, content marketing, etc)
  • Maintain working knowledge of Google web products (Analytics, Search Console, Data Studio)
  • Work with team to identify and work towards both personal and department goals
  • Recommend potential products or services to the development teams by collecting customer feedback and analyzing customer needs

Who we are looking for
  • Bachelor's degree required, preferably in Business, Marketing, Communications, IT or other related fields
  • 1 year of proven customer-facing experience - experience with a SaaS company is a plus
  • Excellent written and verbal communication skills with the English language
  • Excellent time management skills and ability to meet deadlines with little supervision
  • Familiarity with the digital marketing industry (web design, SEO, PPC, social media, content marketing, etc)
  • During initial 4 week onboarding, must work Mon-Fri 10am-6pm EST. After onboarding, you will change to your predefined shift. For more clarity, please discuss with the recruiter or hiring manager about specific needs at time of hiring

Good to Haves
  • Foundational knowledge of basic web coding languages (HTML, CSS, and Javascript)
  • Experience with Salesforce, Intercom, and Ring Central for customer-facing communication
  • Experience with Mac OS, Slack, and Google Suite (Drive, Docs, Sheets, Forms, etc) for internal-facing communication

We will try to create all the right conditions for you to work and rest comfortably
  • Medical, Dental and Vision Care
  • 401(k) plan with Dollar for Dollar company match up to 3% and an additional 50% match on the next 2% you contribute- for a total of 4% company matching funds- EMPLOYER CONTRIBUTIONS ARE FULLY VESTED FROM DAY ONE!
  • Employee stock purchasing program
  • Short Term & Long Term Disability
  • Life Insurance
  • Free snacks and drinks in-office

Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing. We've been developing our product for 13 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker. 10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,000 people around the world are working on its development. The Semrush team is constantly growing.
Our new colleague, we are waiting for you!
Semrush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws. All employment decisions are based on business needs, job requirements, merit, and individual qualifications.
Kayla
Talent Acquisition Specialist
[email protected] content_copy Copy
Read Full Job Description
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
  • People Operations
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • TypeScriptLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularFrameworks
    • DjangoFrameworks
    • FlaskFrameworks
    • JestFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • SpringFrameworks
    • TensorFlowFrameworks
    • Vue.jsFrameworks
    • Google AnalyticsAnalytics
    • TableauAnalytics
    • CanvaDesign
    • FigmaDesign
    • IllustratorDesign
    • MiroDesign
    • PhotoshopDesign
    • SketchDesign
    • ZeplinDesign
    • ConfluenceManagement
    • Google DriveManagement
    • Google DocsManagement
    • Google SlidesManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • SalesforceCRM
    • MailChimpEmail
    • MarketoLead Gen
    • Google HangoutsCollaboration
    • SlackCollaboration
    • ZoomCollaboration
    • Monday.comProject Management
    • TrelloProject Management

An Insider's view of Semrush

What’s the vibe like in the office?

Semrush is like my caring family that fills me with endless energy for creativity.

July Zeburg

Designer

What does your typical day look like?

Semrush equals wonderful people and meaningful projects.

Chad Stakutis

Reporting & Technical Account Manager

What does career growth look like on your team?

No matter where you are starting from, you can reach the next level of expertise with Semrush.

Melinda Bogoslavsky

Sales Executive

How does your team reward individual success?

Semrush believed in me, and gave me the opportunity to take a step forward towards my dreams.

Sage Lokongi

Customer Support Specialist

What are Semrush Perks + Benefits

Culture
Partners with Nonprofits
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Diversity Program
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications

More Jobs at Semrush

Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
Save jobView Semrush's full profileSee more Semrush jobs