Customer Support Specialist (Onboarding) at Insurify

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Do you want to be part of Boston’s hottest up and coming startup? Insurify is one of the fastest-growing MIT FinTech startups and has been recognized as a global Top 100 InsurTech company. We’re changing the way millions of people compare and buy insurance with artificial intelligence, technology, and superior product design.

Our team is highly analytical, fast-moving, and focused on one thing: getting more people to compare insurance quotes using Insurify.

Join us if you like

  • $1.3 Trillion market opportunity
  • MIT alumni founders
  • Female-led startup
  • $130M total funding
  • Strong leadership team from Kayak, Amazon, Wayfair, Microsoft, Allstate, GEICO, Liberty Mutual, Zillow

How you will make an impact

  • Contacting customers through various means such as phone, email and chat
  • Responsible for providing assistance and collecting onboarding documents (insurance policies, supporting documentation) for sale finalization
  • Ensure the information is correct and matching
  • Responsible for entering into carrier portals and pulling lists of clients for which follow up is needed
  • Success for the position will be measured in the number of customers contacted and who completed the corresponding actions for onboarding completion

What you need to succeed

  • Experience in Customer Support via phone, email and chat
  • Excellent communication skills
  • Phenomenal phone skills
  • Well-organized and self-driven

Benefits

  • Employee stock options
  • 401K plan
  • Great healthcare plan
  • Unlimited vacation and sick time

#LI-Remote

We are proud to be an Equal Employment Opportunity and Affirmative Action employer.
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • DjangoFrameworks
    • MySQLDatabases
    • PostgreSQLDatabases

What are Insurify Perks + Benefits

Insurify Benefits Overview

Employee stock options
401K plan
Great healthcare plan
Unlimited vacation and sick time
Free snacks and beverages every day in office
Team lunches and outings
Friendly office culture

Culture
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Promote from within

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