Customer Support Specialist III (Memphis, TN)

| Memphis, TN
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Job Description:
Process orders, prepare correspondences, research and resolve customer complaints involving change-of-address related issues, potential mail fraud complaint and provide support to heavy telephone volume.
Duties include contact involving USPS Delivery Unit personnel and other mail forwarding entities in effort to fulfill customer needs to ensure customer satisfaction.
Efficiently assisting irate customers and provide timely resolutions.
Consult with department lead for discrepancies.
Provide assistance to United States Postal Inspection Service by verifying the completeness and accuracy of customer information to determine proper resolution.
Respond to customer issues via phone and email.
Work independently and with a team as well as perform other duties as assigned.
Provide change-of-address support to external and internal customers.
Current work hours are 8:00 AM thru 5:00 PM, Monday thru Friday. However, depending on the need of the customer the schedule could change to 10:00 AM thru 7:00 PM, Monday thru Thursday, 8:00 AM thru 5:00 PM Friday.
Required Skills:
  • U.S. Citizen or Green Card holder and must be able to obtain Public Trust clearance.
  • High school diploma or equivalent.
  • Intermediate proficiency in computer skills
  • High degree of interpersonal, professional oral and written communication skills required
  • Shows clear judgment in resolving conflicts and accomplishing goals
  • Independently performs a variety of complicated tasks
  • Self-starter possessing the ability to perform multiple tasks with minimal supervision
  • A wide degree of creativity and latitude is expected
  • Ability to adapt to rapidly changing requirements
  • Proficiency in MS Excel and Word.
ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.
ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3500+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.
More Information on ECS
ECS operates in the Artificial Intelligence industry. The company is located in Fairfax, VA, Fairfax, VA, Chantilly, VA, Arlington, VA, Arlington, VA, Arlington, VA, Washington, DC, Alexandria, VA, Stafford, VA, Stafford, VA, Dahlgren, VA, California, MD, North Charleston, SC, North Charleston, SC, Huntsville, AL, O'Fallon, IL, San Antonio, TX, Colorado Springs, CO and Sierra Vista, AZ. ECS was founded in 1993. It has 2129 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 143 open jobs at ECS, click here.
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