Customer Support Specialist I at Lennox International (Dallas, TX)

| Dallas-Fort Worth, TX
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Company Overview

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.

Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.

We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

WHAT YOU WILL BE DOING

This specialist is responsible for handling incoming customer calls and fulfilling customer needs to ensure satisfaction. Customer calls are predominantly routine, but may require deviation from standard screens, scripts and procedures. The specialist may also be asked to respond to e-mail inquiries.

While providing outstanding customer service is the primary function, the person in this position may have the opportunity to sell or promote products and services.

Duties include, but are not limited to:
  • Process new orders based on customer requests.
  • Track open orders to ensure completeness in a prompt manner.
  • Check pricing and verify availability.
  • Review and troubleshoot customer problems and initiate standard action for repair, replacement, return or field service as guided by customer service policies.
  • Use a computerized system for tracking, information gathering and/or troubleshooting.
  • Provide support to lower level staff on non-standard cases where policy and practice are not formalized or documented and individual case determination may be required.
  • Refer highly unusual situations to higher authority for review and reconciliation.
  • May be asked to assess needs and suggest/promote alternative products or services.

WHAT DRIVES SUCCESS:

Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox International, we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
  • Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise - balancing routine tasks, urgent action items, and long-term projects is second nature for you.
  • Decision Quality:You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy in.
  • Drives Results: You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high pressure moments, you work diligently to meet deadlines and show value in your work.


Qualifications

WHAT WE ARE LOOKING FOR
  • Requires a high school diploma or an equivalent combination of education and experience. A bachelor's degree or equivalent is preferred.
  • Requires at least 2 years related experience.
  • Excellent written and verbal communication skills, including effective listening skills.
  • Ability to learn and understand technical terminology.
  • Must be able to work in a fast-paced goal-oriented environment.
  • Able to handle multiple tasks, stay organized, and focused on details.
  • Requires general knowledge of the organization, and thorough knowledge of company products and services.
  • Requires ability to navigate a computerized data entry system or other relevant applications.

WHAT WE OFFER

At Lennox, we realize that our greatest assets are our employees. This is why we are committed to providing limitless opportunities for growth and development of all our employees, largely promoting from within the organization.

Benefits:
  • Competitive base salary
  • Medical and Dental benefits
  • 401k with company match
  • Stock Purchase Program
  • Community involvement opportunities
  • Much, much more

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.
More Information on Lennox International
Lennox International operates in the Other industry. The company is located in Richardson, TX. Lennox International was founded in 2022. It has 10001 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 58 open jobs at Lennox International, click here.
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