Customer Support Specialist (Friday - Tuesday)

| Chicago, IL | Hybrid
Sorry, this job was removed at 12:01 a.m. (CST) on Tuesday, December 21, 2021
Find out who's hiring in Chicago, IL.
See all Customer Success jobs in Chicago, IL
Apply
By clicking Apply Now you agree to share your profile information with the hiring company.

About Keeper

Keeper Security is transforming the way businesses and individuals protect their passwords and sensitive digital assets to significantly reduce cyber theft. As the world's leading password security platform, Keeper helps millions of people and thousands of businesses substantially mitigate the risk of a data breach. Keeper is PCMag's Best Password Manager for 2019 and 2020 and is a portfolio company of Insight Partners, a leading venture capital and private equity firm investing in high-growth technology and software companies that are driving transformative change in their industries.

Job Summary

The Consumer Support Specialist answers / follows up on inbound calls, chats, and emails from Keeper Security’s Consumer customers to provide a high level of service, ensure customers understand product features and benefits, and also provide accurate product and service information.

Shift: Friday - Tuesday
Hours: 8:30am to 5:00pm CST
Non-Exempt - Full Time

Responsibilities

  • Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
  • Recognize, document, and alert management of trends in customer calls, chats or emails
  • Proactively identify product improvements, identity and reproduce bugs and escalate to management
  • Apply a positive and professional attitude and image for all internal and external customers
  • Maintain quality in a fast-paced environment
  • Uphold company policy and procedures
  • Maintain confidentiality
  • Follow outlined procedures as they pertain to support team guidelines
  • Perform other functions as assigned by management

Requirements

Minimum Requirements

  • Associate Degree or equivalent work experience
  • At least one year of experience with front end customer service- preferably with SaaS
  • Hands-on Proficiency in Microsoft Office Suite and GSuite
  • Excellent in-person, phone and written customer communication skills
  • Proven experience succeeding in a high volume work environment
  • Ability to manage time effectively and work independently
  • A self-motivated, curious learner and a team player

Preferred Requirements

  • Speaking another language such as Italian, German, Japanese or Portuguese is a plus
  • Prior experience in software support is a plus
  • 2+ years of experience working in call center environment is preferred
  • Ability and desire to work a flexible schedule
  • Bachelor's Degree is preferred

Benefits

Keeper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Non-exempt

Read Full Job Description
Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.

Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • SwiftLanguages

An Insider's view of Keeper Security, Inc.

What's something quirky about your company?

We've got some really great personalities in the office, nicknames, inside jokes, etc. Everyone's a big family and we care about each other. I think the quirkiest part about Keeper has to be the people. You're not going to find people like Noah with his dad jokes, Geary the Navy Seal, or Giles doing spot on impressions of everyone just anywhere!

Anne

Senior Inside Sales Representative

What projects are you most excited about?

As far as the most rewarding aspect of my work... that would be seeing the immediate result of what we do, such as seeing the new features we build getting great user reception or watching revenues tick up.

Ibrahim

Software Engineering Team Lead

What makes someone successful on your team?

We’re fortunate to have very special people working at Keeper. They make a sensational product, give our customers awesome support, and have an amazing sense of respect. People who strive for perfection and want to make tomorrow better than today will do very well here. That’s what makes Keeper the best!

Darren

CEO & Co-founder

How do you empower your team to be more creative?

I strive to provide transparency to my team on expectations and how they're performing. As long as they're meeting expectations I encourage them to get creative - there is no perfect process and the best innovation comes from trial and error! With a company growing as quickly as Keeper, there's limitless opportunity to grow and develop new skills.

Connor

Business Sales Development Manager

What projects are you most excited about?

I love the ownership I have to manage marketing campaigns that drive measurable results and grow our business. I see my work in the finished product. Also, there isn’t any red tape here, and we’re encouraged to improve all aspects of the customer journey. I feel awesome about the positive impact our products have which keep our customers safe.

Dan

Director, Digital Marketing

What are Keeper Security, Inc. Perks + Benefits

Keeper Security, Inc. Benefits Overview

Keeper offers a respected work-life balance and a career you can sink your teeth into. You'll work alongside people with a positive attitude who are empowered to make a difference and collaborate with the smartest people on the planet.

Benefits and job perks make a huge difference. At Keeper, we believe benefits are a meaningful piece of the total value proposition and part of what makes Keeper great!

Culture
Volunteer in local community
Partners with nonprofits
Open door policy
OKR operational model
Team based strategic planning
Open office floor plan
Hybrid work model
Remote work program
Most roles at Keeper are eligible for 100% remote work with optional in-office collaboration for those who miss the in-person dynamic (and are located nearby any of our 4 global office locations.)
Diversity
Diversity manifesto
Hiring practices that promote diversity
Diversity recruitment program
We are a global team that is passionate about innovation, creativity and boldness. We hire diverse, talented, growth-minded individuals who are coachable, intuitive, persistent and team driven.
Health Insurance & Wellness Benefits
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Keeper offers every full-time employee $50,000 of free group-term life insurance for the duration of their employment.
Financial & Retirement
401(K)
Company equity
Performance bonus
Child Care & Parental Leave Benefits
Family medical leave
Keeper offers up to 12 weeks of unpaid leave per year for any employee eligible under the Family Medical Leave Act.
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Flexible time off
Bereavement leave benefits
Office Perks
Company-sponsored outings
Free snacks and drinks
Some meals provided
Company-sponsored happy hours
Meditation space
Mother's room
Onsite gym
Professional Development Benefits
Lunch and learns
Keeper offers numerous lunch and learn opportunities for all segments of our business from Sales, to Marketing, to Management training and beyond.
Promote from within
Customized development tracks
Virtual coaching services

Additional Perks + Benefits

Show Stoppers - A respected work-life balance • A career you can sink your teeth into • Work alongside people with a positive attitude who are empowered to make a difference • Collaborate with the smartest people on the planet • Help dominate the cybersecurity industry which is at the center of attention around the globe.

More Jobs at Keeper Security, Inc.

Apply Now
By clicking Apply Now you agree to share your profile information with the hiring company.
Learn more about Keeper Security, Inc.Find similar jobs like this