Customer Support Specialist - Billing (UK, Ireland, Sweden, or Portugal)

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Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Billing Customer Support Associate to help empower our customers and make Webflow the best product possible. 

About the role 

  • Location: EMEA Remote (UK, Ireland, Sweden, or Portugal)
  • Preferred time zones: EMEA (UK, Ireland, Sweden, or Portugal)
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you. We're looking for candidates who can work Monday-Friday, Wednesday-Sunday or Saturday- Wednesday.

Please let us know your availability in your application!

As a Billing Customer Support Associate, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to ClickUp, Stripe, and Zendesk
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 

About You

You’ll thrive as a Billing Customer Support Associate if you:

  • Have demonstrated experience with providing high-touch customer support over email, phones, and live chat in SAAS or account/billing customer service 
  • Have experience with Stripe and/or similar payment/billing platforms
  • Are familiar with Webflow's product and capabilities, or have experience with HTML, CSS, and DNS
  • Exhibit analytical reasoning and critical thinking skills for account/billing
  • Have the ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!
  • Have demonstrated written and verbal communication skills in the English language - Additional French and/or German skills welcomed

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us

At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"

 

Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.

 

Our Core Behaviors:

  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often

Our commitments to you 

  • We’ll pay you! This is a 40 hour per week contract that includes equity
  • We’ll invest in your physical and mental well-being with a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Billing Customer Support Specialist and a healthy human being 

Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

More Information on Webflow
Webflow operates in the Software industry. The company is located in San Francisco, CA. Webflow was founded in 2013. It has 200 total employees. It offers perks and benefits such as Friends outside of work, Eat lunch together, OKR operational model, Team based strategic planning, Group brainstorming sessions and Pair programming. To see all 33 open jobs at Webflow, click here.
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