Customer Support Representative at Mothership

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We are building the future of freight

Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Founded in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.

As a Customer Support Representative at Mothership, you will guide carriers and customers through issues that arise while ensuring our system is dispatching optimally. You will build systems and structures to automate repetitive tasks and refine outbound messaging for optimal efficiency and delight. This role is right for you if you're calm under pressure, take timely action, and are a natural at multitasking.

What You'll Do

  • Prioritize and resolve issues that arise with customers and carriers through our live chat system
  • Educate customers and carriers on using our app and web experiences
  • Add to and iterate on the company knowledge base and FAQ
  • Multitask by utilizing Mothership’s internal software and multiple communication tools in a fast-paced environment
  • Identify opportunities to improve internal processes to drive customer excellence
  • Perform other duties as assigned

Qualifications

  • 2+ years of experience in customer support
  • Strong written and verbal skills
  • Highly organized and detail-oriented
  • Experience working in a fast-paced and execution-focused environment
  • Ability to pick up new and complex information systems quickly
  • Strong accountability, work ethic, and sense of urgency
  • Experience in freight and logistics required
  • Bachelor’s degree preferred but not required

Technologies We're Working With

  • Intercom
  • Aircall & Dialpad
  • Internal/Proprietary FMS

Benefits & Perks

  • Highly competitive salary and the opportunity to earn employee stock options
  • Full health, dental and vision insurance coverage (PPO)
  • 401k (4% matching)
  • Unlimited paid time off
  • Equipped with the latest technology
  • Remote workplace stipend

Culture at Mothership

We’re an ambitious, endlessly curious, and open-minded group. Our team is passionate about our mission and eager to produce work at the highest level. The environment is upbeat and supportive because we care about each other and believe positive momentum equals better outcomes.

If this sounds like a place you’d be a great addition to, let’s chat.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SqlLanguages
    • SwiftLanguages
    • TypeScriptLanguages
    • HCLLanguages
    • ReactLibraries
    • ReduxLibraries
    • MapboxLibraries
    • SharpLibraries
    • Google MapsLibraries
    • ExpressFrameworks
    • FlaskFrameworks
    • JupyterFrameworks
    • Node.jsFrameworks
    • Google CloudFrameworks
    • AWS (Amazon Web Services)Frameworks
    • NestJSFrameworks
    • KubernetesFrameworks
    • RIBsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • FirebaseDatabases
    • KafkaDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • TaplyticsAnalytics
    • FullstoryAnalytics
    • FigmaDesign
    • IllustratorDesign
    • PhotoshopDesign
    • AbstractDesign
    • AsanaManagement
    • ContentfulCMS
    • HubSpotCRM
    • IntercomCRM
    • SendGridEmail

An Insider's view of Mothership

How would you describe the company’s work-life balance?

Working at Mothership has allowed me more time to spend with my family and even gave us the opportunity to relocate to where we want to live.

Jonathan

Director of Engineering

What does your typical day look like?

Lots of collaborative content creation! Whether I’m working with Sales or Design, it’s always about creating meaningful communication to help our users get the most out of the platform.

BrI

Marketing Specialist

What makes someone successful on your team?

Success comes when you’re a team player and accept responsibility to own the change you want to see.

Lauren

Director of Talent

What is your vision for the company?

This is your legacy. Let's build something you’re proud of. Something you will forever tell your friends and family about. As we evolve, this should be an eye opening journey few will ever get to experience. Be present for the journey and shape this company so that it stands out as one of the most important pieces of your life story.

Aaron & Gregg

Founders

What kinds of technical challenges do you and your team face?

Moving to a fully remote environment can be challenging when it comes to collaboration, we use technology to bridge that gap. We use video calls for code reviews, Slack for sharing ideas and updates, and Slab for documentation. This helps increase knowledge sharing across the company. These are a few tools we use to remove tech barriers remotely.

Radhika

Engineering Manager

What are Mothership Perks + Benefits

Mothership Benefits Overview

We're committed to compensating people well, not only through cash and equity (options), but with 99% employer-covered medical, vision, dental, and disability insurance as well. All employees are offered a work-from-home stipend, monthly internet stipend, and a 4% 401(k) match.

At Mothership, we believe it's vital to offer a range of compensation packages, so you have the power to make the appropriate financial decision for yourself and your family. Upon offer, you will receive a breakdown of 5 different cash vs. equity packages to choose from, with additional information on estimated equity valuation.

Culture
Friends outside of work
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Pair programming
Diversity
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Mothership provides employees with a flexible work schedule that includes flexible start and end times.
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Happy Hours
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Mothership hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Customized development tracks

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