We are building the future of freight

Mothership's groundbreaking technology is unlocking the world's potential by making freight delivery more efficient. Started in 2017, we're backed by some of venture capital's best investors and have already become the logistics backbone for many of today's most innovative companies.

Our mission is to provide reliable, lightning-fast logistics, powered by the best technology and delivered by the most helpful humans.

As a Customer Support Representative at Mothership, you will guide carriers and customers through issues that arise while ensuring our system is dispatching optimally. You will build systems and structures to automate repetitive tasks and refine outbound messaging for optimal efficiency and delight. This role is right for you if you're calm under pressure, take timely action, and are a natural at multitasking.

What You'll Do

• Provide excellent, best in class customer service, our team maintains > 95% CSAT
• Prioritize and resolve quickly and efficiently issues that arise with customers and carriers through our live chat system
• Educate customers and carriers on using our app and web experiences
• Add to and iterate on the company knowledge base and FAQ
• Multitask by utilizing Mothership’s internal software and multiple communication tools in a fast-paced environment
• Identify opportunities to improve internal processes to drive customer excellence
• Achieve or exceed team and individual performance goals
• Perform other duties as assigned

Qualifications

• 2+ years of experience in customer support
• Strong written and verbal skills
• Highly organized and detail-oriented
• Experience working in a fast-paced and execution-focused environment
• Ability to pick up new and complex information systems quickly
• Strong accountability, work ethic, and sense of urgency
• Experience in the logistics or transportation space is preferred but not required
• Bachelor’s degree preferred but not required

Technologies We're Working With

• Customer service solution via Intercom
• Providing outbound call support via Aircall Supporting reliable lightning-fast logistics with our Internal/Proprietary Transportation Management System

Benefits & Perks

• Competitive salary and employee stock options
• Health, dental, and vision insurance coverage (PPO)
• Flexible paid time off
• Short-term disability coverage
• 401(k) plan

Culture at Mothership

We’re an ambitious, productive, and collaborative group. Our team is passionate about our mission and eager to produce work at the highest level.

If this sounds like a place you’d be a great addition to, let’s chat.

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