Customer Support Representative (Remote)

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WorkRamp is the All-in-One Platform that powers learning as a growth engine for today’s top organizations. Our mission is to reshape the corporate learning category by helping our customers tie learning to concrete and measurable business impact. Top companies like Box, Outreach, and Reddit trust WorkRamp to drive business outcomes and organizational scale for their customers, partners, and employees. 

🙌 Why WorkRamp? 
- Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures
- Named Among Best Workplaces in Software by Inc. Magazine for 2022
- Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America
- Made Fortune’s Best Workplaces for Women™ list 2022
- Great Place to Work® Certified August 2022
-August 2023- Named a 2022 Y Combinator Top Company
- #1 Top-Rated LMS by The Motley Fool
- JMP Securities Hot 100 Startups: The best privately held software companies 2022
- #1 on Inc's 2021 Best Workplaces List for Startups
- Fortune's Best Places to Work in the Bay Area 2021
- Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag

🚀 What’s the opportunity?

We are looking for a product support specialist to provide an amazing support experience for our customers. This role will be on the front lines with our customers: listening to pain points, troubleshooting issues, and helping resolve any problems that may spring up. As a support representative, you will also have the chance to interface closely with our product and engineering teams to help guide the roadmap based on the trends you are seeing.

🔧 What will I be doing?

- Answering and troubleshooting issues on chat, email, and phone via our support ticketing system
- Becoming a technical expert across our product and adjacent technologies like SSO, Salesforce, and Slack
- Working closely with product and engineering to escalate any high-priority issues and trends
- Have the opportunity to experience a fast-paced startup environment
- Shift Hours: 7am - 4pm PT (8am - 5pm MT, 9am - 6pm CT, 10am - 7pm ET)

💡 What skills do I need?

- 2 to 4 years experience in a support related role for a software product (enterprise SaaS a plus)
- Strong technical and written skills
- Ability to multi-task (e.g., maintain several live chat conversations while navigating on the computer and taking notes) and perform well in a fast-paced environment
- Experience with Intercom, Zendesk, Salesforce
- Ability to communicate complex concepts to customers
- Process-driven and having attention to detail
- Eagerness to respond to tickets to ensure that all SLA response times are met
- Empathy for customers and diligence to resolve problems to provide customer satisfaction 
- Passion for the startup experience

🏆 Perks

- Fully Remote
- Work from anywhere in the US
- Unlimited PTO & 16 company-wide holidays including a winter break 
- Equity with annual refreshes
- Full healthcare coverage 
- 100% paid short-term & long-term disability insurance, plus life insurance
- Stipend for remote work setup, DeskPass account, & virtual and regional meetups
- Annual stipend for professional development
- 401K
- Half Day Fridays every other week
- Quarterly Self Care Day & more
- Mental Health and Wellness Resources including a free subscription to Calm Premium & access to 2 Employee Assistance Programs (EAP)
- $100 Birthday Donation to the charity or non-profit of your choice
- Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, Juntos Latinx, WorkRamp Pride)

- This role is fully remote and must sit in Pacific, Mountain, or Central Time zones
- At this time, WorkRamp does not sponsor work visas
More Information on WorkRamp
WorkRamp operates in the Edtech industry. The company is located in San Francisco, CA. WorkRamp was founded in 2015. It has 105 total employees. To see all 10 open jobs at WorkRamp, click here.
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