😃 About You

• Experience as a Customer Support Specialist or similar CS role
• Experience in LIVE streaming is preferred but not required
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• Customer service mindset (understands what makes people tick and want to help them succeed)
• Fluency in English is required, fluency in Portuguese, Spanish, Russian, or German is not necessary but welcomed

⭐ Bonus

• You are interested in or have experience with LIVE streaming technology
• You are looking to grow your career

🚀 What You’ll do Here

• Respond to customer queries in a timely and accurate way, via phone, email, or chat.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Monitor customer complaints on social media and reach out to provide assistance.
• Share feature requests and effective workarounds with team members.
• Inform customers about new features and functionalities.
• Manage escalations with information about technical issues and useful discussions with customers to technical specialists or billing team.
• Share the knowledge with customers to improve overall awareness of the LIVE stream!

About Restream:

Restream is the #1 solution for creating professional live videos and streaming them to all social networks at once. Millions of people around the world use Restream to reach, engage, and monetize their audiences. We’re a small and diverse group of dreamers who make technology work for the world. We believe that a small but highly driven and focused team can make a lasting impact in any area.

We believe that every member of the Restream team brings a unique perspective to our work and our community. Those perspectives allow us to innovate, grow, and build products that have a broad reach. We are committed to growing a team with a variety of backgrounds, experiences, and perspectives. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.