Customer Support Representative (Rotating Schedule) at connectRN
Sorry, this job was removed at 11:51 a.m. (CST) on Monday, May 16, 2022
connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please please visit www.connectrn.com.
We are looking for an empathetic communicator to respond to inquiries from our nurses and facilities. The Customer Support Representative will interact with our customers by phone and email to ensure the highest quality experience when connecting with us. This position is a full-time opportunity remotely based in the United States. At this time, we cannot provide visa sponsorship and are only able to hire applicants based in AL, CT, IA, ID, IL, IN, GA, KS, KY, MA, MD, ME, MI, MO, MS, MT, NH, NJ, NC, OK, OH, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WV, and WY at this time.
Please note: This is a full-time role that will average 40/hrs per week. Currently, we're looking for folks to work 12p-8p (EST), or 11p-7a (EST). This is a 5x8 role. Days off are negotiable, but we're specifically looking for help covering our Thursdays, Fridays, Saturdays, and Sundays.
You will...
- Work in a fast-paced call center environment providing exceptional customer service while acting as the face of connectRN to facilities and nurses
- Coordinate increased or decreased scheduling needs with facilities and nurses in a timely and professional manner
- Answer and resolve a high volume of inquiries by phone
- Serve as a point of escalation and advanced support
- De-escalate critical client situations that arise
- Assist with the needs/requests from other departments
- Assist with the development, implementation, and improvements of all scheduling activities and operations in coordination with company growth
- Complete all case documentation in Salesforce in an accurate and timely fashion
You have...
- Some years of experience in a Customer Service or Technical Support position
- High speed internet connection at home to facilitate a remote working environment
- Willingness to go above and beyond to solve issues
- Commitment to excellent customer service
- Strong interpersonal relations and communication skills (both written & verbal)
- High attention to detail and organization
- Strong computer skills, experience using GSuite, Excel, Word, and Internet based systems (Salesforce experience preferred)
You'll get...
- 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
- Health Savings Account with contributions from connectRN of up to $2,000 annually
- Up to 3 weeks accrued PTO in your first year, 4 weeks of PTO in your 2nd and subsequent years
- Ability to work from home
- 401k with matching
Compensation: $20/hr starting rate with opportunity to increase with strong performance
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time. As a healthtech company, connectRN is committed to the health of its employees and will only hire those who are vaccinated against COVID-19 or if unvaccinated exclusively due to medical or religious exemption.
connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.
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