Customer Support Representative (Remote)

| Remote
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RECUR is building the future of digital collectibles on-chain, known as Non-Fungible Tokens (NFTs) – the newest Unicorn industry.

Global brands are interested in venturing into NFTs to establish new connections with their fans. However, they are very careful about who they work with, especially in the cutting-edge world of blockchain. RECUR is founded by the perfect blend of leaders in the brand licensing space and technology leaders from top cryptocurrency exchanges, digital asset trading desks, financial institutions, and blockchain software companies. Investors include Joseph Lubin, co-founder of Ethereum, Winklevoss Twins, Courtside VC, Hashed, and many more. 

RECUR is seeking a Customer Support Representative to join its team full-time. This is an exciting opportunity to join a fast-growing team, where you will support RECUR’s global user base, ensuring delightful user experiences as they interact with some of the largest brands in the world entering the nascent and growing NFT space.  

What you will do at RECUR

  • Be a strong contributor to RECUR’s Support team, helping to build and maintain a best-in-class experience for all of RECUR’s users, including ensuring rapid response times for inbound inquiries and building out and automating Support team processes
  • Attend to RECUR’s users' questions and needs with specificity, positivity, and efficiency, leveraging your customer support experience and enthusiasm for RECUR’s products to constructively handle inquiries and requests
  • Contribute to the development of processes and tools to ensure all RECUR users have the most delightful onboarding and support experiences possible
  • Assist the Director of Support & Customer Support Managers in architecting the onboarding process for RECUR’s users, ensuring that they are consistently satisfied with their experiences and that the Support team anticipates potential questions or issues
  • Continuously develop your understanding and approach to serving RECUR’s users across our branded experience portfolio, including the unique characteristics of each community, learning about these communities deeply, and anticipating their needs and expectations
  • Enhance Support team documentation and processes, incorporating learnings from all user interactions across the RECUR portfolio
  • Deploy your existing expertise in serving users, clients, and customers of crypto and financial products and services, ensuring excellent service is provided to all users and that their voices are heard across RECUR

What you bring to RECUR

  • 1-3 years of experience in a customer support role in the fintech, blockchain, gaming, consumer, or enterprise software industries
  • Willingness to work with a flexible schedule to ensure RECUR’s users’ needs are always being met
  • Command of industry-standard product tools and software, including GSuite, Intercom, Zendesk, and others alike
  • Excellent verbal and written communication skills, including exceptional grammar and extreme attention to detail
  • Ability to collaborate cross-functionally with team members to ensure user inquiries and feedback are integrated into RECUR’s platform
  • Ability to communicate and collaborate effectively with team members from diverse industry backgrounds

Benefits & Perks 

  • Commitment to being a remote-first company & embracing remote work best practices
  • Company sponsored Health, Dental and Vision Benefits
  • 3 weeks paid vacation, 10 company holidays and paid parental leave
  • Industry focused lunch and learns, company swag and flexibility to get the tooling you need to do your best work
  • The chance to work with incredibly passionate people on a mission to shape an industry!
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • AWS (Amazon Web Services)Languages
    • PythonLanguages
    • TypeScriptLanguages
    • ReactLibraries
    • GitHubLibraries
    • EthereumLibraries
    • Node.jsFrameworks
    • TerraformFrameworks
    • DockerFrameworks
    • LinuxFrameworks
    • PostgreSQLDatabases
    • DataDogDatabases
    • Google AnalyticsAnalytics
    • FigmaDesign
    • Monday.comManagement
    • RetoolManagement
    • WebflowCMS
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

What are RECUR Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Sick Days
Perks & Discounts
Home Office Stipend for Remote Employees
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