Our mission at Curai is to make high-quality healthcare accessible to all. We are fulfilling this audacious mission by building a virtual-first primary care service. Blending high-touch clinical care augmented with artificial intelligence, we are building a scalable primary care model that provides patients with quality care anytime, anywhere, from their mobile phones at a very affordable price. 

Our company is remote-first and for this role we are looking to hire in India.

Customer Support at Curai

We are looking for our first Customer Support Lead based in India to join our Operations Team. You will be responsible for delivering high-quality external customer and internal team member support. You will be the founding member of our Support Team in India, and as our business grows, you will be responsible for growing the Support team.

Who You Are: None of these individually are hard requirements but they do describe the type of folks that we think would be most effective and happy at Curai. You…

• Have worked remotely before, or have a strong feeling that you'd work well with a 100% remote team, spread across multiple timezones.
• Love tackling complex problems that span multiple systems.
• Are excited to try things out to validate new features, and move on if they no longer solve a problem.
• Value breadth of knowledge as much as specialization.
• Are excited about getting on the speeding train that is an early-stage startup.
• Enjoy thinking through trade-offs, with both mindfulness of near-term needs and Curai’s long-term strategy.
• Embrace writing concise documentation so that onboarding new team members is simple and we reduce siloed domain expertise by individuals.
• Understand what a startup is and that 1 year here is like 3-4 years in a big company; You will get to work and launch lots of projects, and you have a learning mindset to tackle new challenges.

What You’ll Do:

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers and help resolve their issues.
• Resolve customer complaints via email/chat.
• Cancel or upgrade accounts.
• Assist with placement of refunds.
• Handle changes in policies or renewals.

What You'll Need: We recognize not everyone will have all of these requirements. If you meet most of the criteria below and you’re excited about the opportunity and willing to learn, we’d love to hear from you. You should have:

• A college degree.
• Spoken and written English proficiency.
• Willingness to work US day time hours (India night time hours).
• A typing speed of at least 40wpm.
• Ability to manage data and work with spreadsheets.
• Prior customer support experience working with US Customers.
• Previous experience in Customer Service over Email/Chat/Phone is highly desirable
• Active listening skills.
• Customer orientation and ability to adapt/respond to different types of customers.
• Excellent communication and presentation skills.
• Ability to multitask, prioritize, and manage time effectively.
• The ability to learn quickly
• The ability to initiative to identify problems and work on solutions

What We Offer

Culture: Mission-driven talent with great colleagues committed to living our values, collaborating and driving performance

Pay: Competitive compensation, stock, and generous vacation time

Curai Health is a startup with a small, but world-class team from high tech companies, AI researchers, practicing physicians, to team members from non-traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data-driven team, focused on delivering our mission with funding from top-tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures.

At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for teammates that are mission-driven, embody our core values, and appreciate our transparent approach.